We decided to try this place for brunch based on a recommendation, and it did not disappoint! The food was absolutely amazing — everything was fresh and full of flavor. The staff were friendly and hel... もっと見る
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Absolutely incredible experience at Areay Restaurant! From the moment you walk in, you can feel the warm, welcoming atmosphere. The staff are genuinely friendly and attentive without being intrusi... もっと見る
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First time visiting today and when we were about to pay for the bill, we were refused the opportunity to and told to seat down only to be told 10 minutes later that they are investigating if it’s our... もっと見る
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Fantastic atmosphere, popped in to take a look and saw how much time and effort had been put into this place Ordered food and drinks with ease, staff very friendly and more than happy to hel... もっと見る
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企業情報
当該企業による記述
Experience authentic Turkish cuisine at Array in Romford. From traditional Turkish breakfasts and brunch to grilled kebabs, fresh mezes, and flavorful dinners — every dish is made with the finest ingredients. Located at 91 Shepherds Hill, Romford RM3 0NP, we’re your local spot for the best Turkish food in Romford. Whether dining in or celebrating with friends, enjoy bold flavor's and warm hospitality at Romford's top Turkish restaurant.
連絡先
91 Shepherds Hill, Romford , RM3 0NP, London, 英国
- 01708 205332
- reservation@arrayessex.com
- www.arrayessex.com
Pretentious, very poor service
Food was pretty good as were the drinks.
However, on arrival we were greeted by multiple bouncers asking if we had a reservation. Then, when led to table told we had precisely 2 hours and would then need to leave.
Initial ordering took far too long and drinks took a while - even water!
Initial course came fairly quickly after ordering and food was pretty good.
Then waited over an hour for plates to be cleared and to be offered a second drink.
Deserts took another hour but were quite good.
3 hours after arriving we’d had 2 drinks and 2 courses and after waiting far too long for the bill, and not being able to attract our waiter I went to look for someone who could be bothered to take our money… found the Maitre’d who almost laughed at me for asking for a manager…
Eventually a ‘manager’ arrived (basically the only person in a jacket), and stared at us like a rabbit in headlights. I asked him to remove the default service charge and get a card machine. We definitely should have just walked out - no one would have noticed nor cared. #shouldvegoneshish
2022年3月13日
自発的なレビュー
Array Essex Restaurant からの回答
Dear Ben,
Thank you for sharing your detailed feedback. We sincerely apologize for the disappointing experience you had during your visit. Waiting long periods for service, drinks, desserts, and the bill is unacceptable, and we completely understand your frustration.
We would like to let you know that Array is now under new management, and many improvements have been made — from staff training and service procedures to food quality and overall guest experience. We would greatly appreciate the opportunity to show you these positive changes and provide a smooth, enjoyable visit that truly reflects the standards we aim for.
We hope you’ll consider giving us another chance to welcome you soon.
Kind regards,
The Array Team
Array Essex Restaurant からの回答
Dear Dianna,
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and we look forward to welcoming you back soon.
Warm regards,
The Array Team
Our table was booked for 8pm
Our table was booked for 8pm - we didn't get any mains until 10:20 and even then the steaks weren't cooked to how people requested. For the money we were due to pay, I would expect service and food to be to a much higher standard. We definitely were not the only table to complain that night. The only good thing was the bar area after and the cocktails. Definitely won't be in a hurry to return, especially to celebrate a Birthday.
2022年2月14日
自発的なレビュー
Array Essex Restaurant からの回答
Dear Dionne,
Thank you for taking the time to share your feedback. We sincerely apologize for the delays you experienced and that the steaks were not cooked to your expectations. This is not the level of service or quality we aim to provide, and we completely understand your frustration.
We would like to let you know that Array is now under new management, and many improvements have been made — from service and staff training to food quality and kitchen operations. We would greatly appreciate the opportunity to welcome you back and provide a much smoother, enjoyable dining experience that truly reflects our high standards.
Thank you again for your feedback, and we hope you might consider giving us another chance in the future.
Kind regards,
The Array Team
New years eve ....a total disaster…
New years eve ....a total disaster thank to Array.
Advertise and charge and then dont deliver as promised.
Money grabbing, rude and full of their own self importance.
2022年1月9日
自発的なレビュー
Array Essex Restaurant からの回答
Dear Antonino,
Thank you for taking the time to share your feedback. We sincerely apologize that your New Year’s Eve experience did not meet expectations. We completely understand your frustration regarding the service and any miscommunication, and we regret that the evening did not reflect the standards we aim to provide.
We would like to let you know that Array is now under new management, and significant improvements have been made across service, staff training, and event management. We would greatly appreciate the opportunity to welcome you back and provide a much improved experience that truly reflects the quality and hospitality we are committed to.
Kind regards,
The Array Team
It was my birthday and I am extremely…
It was my birthday and I am extremely saddened that it was ruined due to burning my fingers on the sparklers the staff brought out to me. This is highly dangerous especially for people that have never used/held it before I was given two sparklers by staff that didn’t warn me of how hot they would be, and despite telling them they were hot and burning continuously ignored me and now I am left with burns on 4 fingers. I understand it was not the intention and you want to bring them out for display but for health and safety reasons if you are going to give it to the celebrant, please advise them on how to hold it and give them the choice if they would like it or not. This incident ruined my whole birthday so have to give 1 star.
2021年12月19日
自発的なレビュー
Array Essex Restaurant からの回答
Dear Esther,
We are truly sorry to hear about the incident during your birthday celebration and sincerely apologize for the burns you sustained from the sparklers. Your safety and enjoyment are our top priorities, and it is clear that we failed to provide proper guidance and care in this instance.
We would like to let you know that Array is now under new management, and we have implemented improved health and safety procedures to ensure that such incidents do not happen again. Your feedback has been shared with our team and will help us continue to enhance the safety and experience of all our guests.
We deeply regret the distress and discomfort caused and would welcome the opportunity to speak with you directly to address this matter further and demonstrate the positive changes we’ve made.
Kind regards,
The Array Team
Fantastic atmosphere
Fantastic atmosphere, popped in to take a look and saw how much time and effort had been put into this place
Ordered food and drinks with ease, staff very friendly and more than happy to help
Club adjoining the restaurant really made it enjoyable, great music and we even got to meet Kem himself
Well done to him and his team - anyone with class who wants a quality food night out with good music, good atmosphere
Then This is the place to be
2021年8月29日
自発的なレビュー
Array Essex Restaurant からの回答
Dear Guest,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the atmosphere, food, drinks, and music, and that you had a great time meeting Kem and experiencing the club. Your kind words mean a lot to our team, and we look forward to welcoming you back soon for another memorable night out.
Warm regards,
The Array Team
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