I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... ãã£ãšèŠã
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I was away on holiday and missed the payment. When I returned. Iâve got a very high bill which wasnât affordable at the present time and when I reached out to one of the teams, they really understood... ãã£ãšèŠã
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Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
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Chatted with Zoe online,due to high volume of customers, she did not respond for a while but then kept me updated with how busy they were. She was very helpful and then resolved my problem quickly and... ãã£ãšèŠã
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Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
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Regus House, B908AG, Solihul, è±åœ
- www.ashbourne-memberships.co.uk
4.9
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Quick and helpful
Abbie was quick and extremely helpful. Thank you for help and for lessening stress at this time
2026幎8æ12æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Alex, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Great efficient service
2026幎8æ10æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Consumer, thank you for taking the time to give us 5 stars! We all work hard to support members when they contact us, so your review is really appreciated. Best wishes, Ashbourne
Great Customer Support
The membership management live chat was very quick and Shannon was very helpful in answering all my queries.
2026幎8æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mal, thank you so much for your wonderful feedback! Shannon was thrilled to assist you promptly and effectively through our live chat service. Best wishes, Ashbourne
Great communication
Have been a gym member for nearly 10 years but moving out of area. Contacted Ashbourne Management to cancel my membership. Isobel was very efficient in confirming the cancellation giving me clear information about time scales. All very straightforward. ð
2026幎8æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Carole, thank you so much for your great feedback! Isobel was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Holly has great customer service
2026幎8æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Brandon, thank you for your kind words! Holly was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie From Ashbourne Management.
Abbie From Ashbourne Management was so helpful in resolving my issue with Regular and consistent communication with the Emails always getting straight to the point and in the end we got the solution that I was after, thankyou Abbie much appreciated.
2026幎8æ11æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Kieran, You're very welcome! Thank you for taking the time to leave us such a fantastic 5 star review. Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes Ashbourne
Great customer service from Tiffany
Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
2026幎8æ10æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mia, Thanks so much for taking the time to leave such a great review for Tiffany, she was delighted to be of help. Best wishes, Ashbourne.
I dealt with Charlie
I dealt with Charlie, it was regarding a query I had regarding a gym membership payment. Charlie got back to me in no time and was extremely helpful and informative. Iâd recommend Charlie to anyone.
2026幎8æ8æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Charlie, you are very welcome indeed and thank you for your great feedback! Charlie was happy to help as always. Best wishes, Ashbourne
I had a query regarding my gymâŠ
I had a query regarding my gym membership and Abbie was very helpful, professional, and patient in explaining the situation and helping me resolve it. She responded quickly and made the process much easier. Thank you for your excellent customer service, Abbie!
2026幎8æ7æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Soukaina, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Abbie was happy to help. Best wishes, Ashbourne
Abbie was absolutely brilliant sortingâŠ
Abbie was absolutely brilliant sorting out my query. Super quick replies and so lovely! Thanks Abbie.
2026幎8æ7æ¥
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Ashbourne Membership Management Services ããã®åç
Thanks so much for your kind words, Abbie was delighted to be of help! Best wishes, Ashbourne.
I dealt with Tiffany who responded toâŠ
I dealt with Tiffany who responded to my request quick and efficiently and was very pleasant. Thanks Tiffany :)
2026幎8æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Thanks for your great feedback Jade, it's very much appreciated and Tiffany was delighted to be of help. Best wishes Ashbourne.
Fantastic service âŠ
They just keep things simple / less stressful and really helpful . FANTASTIC SERVICE
Thank you Rianna
2026幎8æ5æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Peter, thank you for taking the time to give us such a fantastic review! Rianna was delighted to be able to help you. Best wishes, Ashbourne
Excellent service from Tiffany thanksâŠ
Excellent service from Tiffany thanks for everything
2026幎8æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Hamjid, thank you so much for taking time out of your day to leave us such an excellent review! Tiffany was happy to help as always. Best wishes, Ashbourne
Great Customer service
Zoe was great she sorted out my query hassle free and quickly very impressed
2026幎8æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Blake, thank you for your great review! Zoe was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Rianna
Rianna was really helpful, kind and communicative. Thank you for helping me :)
2026幎8æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Gracie, thank you for your thoughtful feedback and for leaving us a 5 star review. Rianna was delighted to assist you. Best wishes, Ashbourne
Excellent customer service by Charlie!
2026幎8æ4æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Veselin, thank you for your great review! Charlie was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Prompt, friendly and helpful
Really good, prompt and friendly service by Tiffany. Made my request very smooth and easy whilst working away abroad. Thanks for your help!
2026幎8æ3æ¥
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Ashbourne Membership Management Services ããã®åç
Dear H S, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Tiffany was happy to help. Best wishes, Ashbourne
Changing Payment Date
Isobel was informative and quick to respond to my queries helping me reach the desired solution as quick as possible. Thank you very much!
2026幎8æ3æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Samuel, you are very welcome and thank you for taking the time to give us such a great 5 star review! Isobel was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
I worked with Jemma today & she wasâŠ
I worked with Jemma today & she was extremely helpful, efficient and achieved the desired outcome in just a few short emails. Thank you very much Jemma :)
2026幎7æ31æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Paul, thank you for taking the time to give us a 5 star review! Jemma was delighted to be able to address your query quickly and efficiently. Best wishes, Ashbourne
Great experience and Tiffany was superâŠ
Great experience and Tiffany was super helpful. Thank you very much
2026幎7æ31æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Anne, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
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