I emailed to cancel my membership (Iâve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly⊠usually lucky... ãã£ãšèŠã
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I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... ãã£ãšèŠã
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I was away on holiday and missed the payment. When I returned. Iâve got a very high bill which wasnât affordable at the present time and when I reached out to one of the teams, they really understood... ãã£ãšèŠã
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Tiffany was really quick in her response and helpful whilst supporting me on a query around my direct debit. Everything was explained clearly to me with no unnecessary back and forth. Thank you!
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Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
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Regus House, B908AG, Solihul, è±åœ
- www.ashbourne-memberships.co.uk
4.9
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Great experience and Tiffany was superâŠ
Great experience and Tiffany was super helpful. Thank you very much
2026幎7æ31æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Anne, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Membership Help
I've been a member of this gym for a while now and can't recommend it highly enough. Not only does it have some of the best equipment around, but the team are always investing in new kit and making improvements to ensure members have the best possible training experience.
Recently, I had an unexpected car issue which meant I was unable to get to the gym. Although membership freezes are usually only offered for medical or financial reasons, the team kindly agreed to freeze my membership temporarily as a goodwill gesture. I really appreciated their understanding and flexibility during a difficult situation.
It's great to be a member of a gym that genuinely values its members and is willing to go the extra mile when needed. Excellent facilities, fantastic atmosphere, and outstanding customer service.
2026幎7æ30æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Aman, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and its so nice when someone lets us know they have. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Isobel went above and beyond to helpâŠ
Isobel went above and beyond to help with my membership issues for the gym.. resolved promptly and professionally, thanks!
2026幎7æ29æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Oli, you are very welcome and thank you for your brilliant review! Isobel was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Brilliant customer service andâŠ
Brilliant customer service and fantastic support from Charlie sorted my issues in less than 5 mins
2026幎7æ27æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Anthony, you are very welcome and thank you for your brilliant review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
Really pleasant and helpful team
Really pleasant and helpful team, I dealt with Tiffany who made everything simple and easy. Fantastic customer service.
2026幎7æ24æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Vicki, thank you for your super review! Tiffany was happy to help, and your review is really appreciated. Best wishes, Ashbourne
There was no compassion or humanâŠ
There was no compassion or human actions in this companyâs actions. This is a service which does not value the reputation of the gym they were collecting fee for or themselves. I wouldnât want to be associated with them.
2026幎7æ24æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Natalie, thank you for your review, we value all feedback whether it's good or not so good, as long as it is fair.
Your comments don't reflect the service that we work hard to give when members contact us.
We have requested further detail through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne
Edit- Hi Natalie, we have now located your membership. We're sorry to hear that you were dissatisfied with your experience.
Our records show that you joined the gym on 18/04/2026 on a 1 month rolling membership, which requires 30 days' notice to cancel, as set out in the membership terms and conditions. We were notified by your bank that your Direct Debit had been cancelled before we received your cancellation request. You then contacted us on 22/07/2026 to advise that you wished to cancel, explaining that you had not attended the gym after having a bad experience when you tried to attend for the first time. As your cancellation request was received outside the cooling off period, the agreed 30 day notice terms applied, and the final payment due on 24/07/2026 remained payable. That payment has now been received, and your membership account has been closed. Best wishes, Ashbourne
Zero stars if I could
Zero stars if I could. Ashbourne Management makes cancelling a membership needlessly difficult. They tried to enforce contract terms that directly contradicted the "cancel anytime / 28 days' notice" package offered by the gym I joined.
They only backed down and formally closed my account after I produced screenshot evidence multiple times of the advertised terms and had the gym manager intervene. Be warned: save every email, log every date, and get proof of everything if you ever have to deal with them.
Membership
Contract-free â Cancel anytime
Monthly Single â £55
Annual Single â £550
Monthly Joint â £49pp
Annual Joint â £490pp
Family Membership (1 Adult & 1 Child under 16) £75
NHS/Services/OAP/Student Single Membership â £47.50
NHS/Services/OAP/Student Joint Membership â £42.50pp
Joint membership is only available over the phone or at reception.
Membership Terms & Conditions
[ Join Today ] [ Call to Join ]
Single membership â 28 day cancellation notice | Annual Memberships non-refundable | Joint membership payment from 1 bank account and both members must join at the same time.
I have copied and pasted this from the gym website. I hope you can appreciate how misleading this can be, as anyone joining will be under the impression that they can cancel anytime with 28 days notice. Iâm unsure how many people read all small print, but everyone will read whatâs on a website.
Happy to increase the rating but you did put me under a lot of stress with this situation and only resolved it when the gym stepped in.
2026幎7æ23æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Nigel, Thanks for leaving a review, whether its good or not so good, we appreciate all feedback.
We work hard to help members when they contact us, and your review doesn't reflect the level of service that we aim to achieve. We have sent a request through Trustpilot so that we can investigate your comments and respond. Best wishes Ashbourne.
Edit - Hi Nigel, thank you for providing your details through Trust Pilot following our request, and as previously stated, we value all feedback both good and not so good, as our team work very hard to ensure that 1000's of members can easily navigate their membership when required. We do not own or run your chosen facility, and just collect DD payment on their behalf for the contracts that we receive from them. Based on the information provided by the gym, your membership was entered into our system following your sign up at the club on 11/06/2026 as a 12 payment minimum term agreement. The gym's Ejoin page also clearly states that the NHS discounted rate of £85 is subject to a 12 payment minimum term. We received your cancellation request on 19/07/2026. While the gym's website states that single memberships require 28 days' notice to cancel, we contacted the gym to clarify the terms applicable to your membership and requested a copy of the agreement. Following their review, the gym instructed us to cancel your membership, and we processed this in line with their instructions. We hope that in light of the facts above you will reconsider your unfair review as it does not relate to the service provided by Ashbourne. Best wishes, Ashbourne
Jemma was super helpful
Jemma was super helpful. Seamless customer service. Iâve had a couple of queries over the last year or so and itâs always so easy and a quick response!
2026幎7æ23æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Laura, thank you for your great review! Jemma was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Zoe from Ashbourne helped me resolve myâŠ
Zoe from Ashbourne helped me resolve my membership issues with no hesitation or stress. Would definitely recommend asking for her ðð»
2026幎7æ23æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Ewan, we really appreciate you taking the time to leave us a 5 star review! Zoe was happy to resolve your issue swiftly and effectively. Best wishes, Ashbourne
Sophie was very friendly and helpfulâŠ
Sophie was very friendly and helpful with solving my issues . Almost instant replies and gave me the exact answer to all my questions and needs despite my uncomfortable circumstance.
2026幎7æ21æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Uranium, thank you so much for your kind words. We're glad to hear that Sophie was able to support you in a personal and understanding way, that's exactly the level of care we aim to provide. Best wishes, Ashbourne
Very helpful
Very helpful, sorted my issues for me with minimal fuss.
2026幎7æ21æ¥
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Ashbourne Membership Management Services ããã®åç
Dear C J, thank you for your great review! We really appreciate the positive feedback. Please donât hesitate to get in touch if you need us again. Best wishes, Ashbourne
It was a great experience
It was a great experience
I needed a help from Tiffany
She was quick and supportive
Keep it up
2026幎7æ21æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Mithun, thank you for taking the time to give us such a great 5 star review! Tiffany was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Spoke to Isobel today
Spoke to Isobel today, superb service and very helpful. Thanks
2026幎7æ20æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Gavin, you are very welcome and thank you for your great review! Isobel was delighted to be able to help you. Best wishes, Ashbourne
Sophie responded very quick and dealtâŠ
Sophie responded very quick and dealt with my message straight away
2026幎7æ20æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Lucy, thank you for taking the time to give us such great feedback! Sophie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Needed to update my Direct DebitâŠ
Needed to update my Direct Debit details and the whole process was quick and straightforward. Communication was fast, clear and friendly throughout. Excellent customer service from Sophie and everything sorted without any hassle. Highly recommended.
2026幎7æ17æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Nichola, thank you so much for taking time out of your day to leave us such an excellent review! Sophie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
The customer rep
The customer rep, Tiffany, who contacted me was lovely and helpful. Top marks.
2026幎7æ17æ¥
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Ashbourne Membership Management Services ããã®åç
Thank you for your brilliant feedback! Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Agent provided good customer service
Chatted with Zoe online,due to high volume of customers, she did not respond for a while but then kept me updated with how busy they were. She was very helpful and then resolved my problem quickly and efficiently. Very good customer service by this agent
2026幎7æ14æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Val, thank you for your great review! Zoe was happy to help, your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Easy to subscribe and to cancel gymâŠ
Easy to subscribe and to cancel gym membership. Jessica replied in a quick and pleasant manner. Painless process
2026幎7æ13æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Bernard, thank you for your great review! Jessica was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Swift response
Swift response, very helpful. Couldnât be more helpful.
2026幎7æ13æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Kyle, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Isobel was great
Extremely efficient and helpful. Isobel was very friendly and ensured my query was resolved within a matter of minutes. Very friendly staff who seemed genuinely interested to help. Great experience!
2026幎7æ13æ¥
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Ashbourne Membership Management Services ããã®åç
Dear Lauren, thank you for taking the time to leave such an amazing review! Isobel was happy to help you find a resolution to your query, and we are delighted that you are another happy member. Best wishes, Ashbourne
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