Aurigny レビュー 

There is a serious money making racket going on at Guernsey airport. I had to pay £40.99 for my correct size cabin bag to go into hold on a 50% full flight and no problem flying from East Midlands! Inconsistency and appalling customer services saying they take 28 days to answer an email. Furious with them.

Auringy is simply the only Airline who operates from the UK to Guernsey. Given this, they have no competition and subsequently their prices are extortionate.

Having travelled bi-weekly from MAN-GCI for the last 2 years, I have hardly ever left MAN on time on the outbound route and in recent months I have kept a tally of the hours I have been delayed - this is now in excess of 50+ hours.

I have written to Auringy and asked for thoughts and feedback and I am simply given a stock answer every time (weather, other airports, staffing). Given the total number of hours I have been delayed to date, I politely asked for my complaint to be escalated and I was told that they do not have the resources to respond. They also, will not even apply any good-will gesture despite at any time - even small things such as adding on a bag on free of charge or maybe changing a seat. Everything is chargeable to the customer although when the customer has feedback, they have no ability to investigate and/or respond. I find this shocking.

Auringy simply do what Auringy want to do. There is no competition and therefore hold the monopoly without any thought for the customer. They are states backed, their financial accounts simply change as their reporting methods change depending upon the situation/year/quarter and they cannot strategically forecast. A complete overhaul of their strategic key pillars and future modelling is required in order to tackle the issues they face which they tell me is solely due to resourcing and recruitment challenges on island. I very much doubt this is the only challenge however, the only thing I would like is for an aircraft to leave in line with OTP as per their advertised schedule.

Absolute joke of an airline! No competition and extortionate prices. Been trying to organise an hospital appointment in London, originally for 6th Sept. But, they changed it, so had to rebook 45 change fee and higher price. Hospital appointment then changed to friday, rang Aurigny, unhelpful woman stated no you need to pay again both flights 45 pounds each and then the higher price on top, all in all paid £340 for a 30 minute flight to London

I have lived in the Channel Islands for several years and maybe become custom to levels of service from aurigny but even I was astonished by the level of sheer incompetence this weekend . To give some substance and content , aurigny is part owned by the states of guernsey so they have a monopoly . There is no choice you have to use them. A 35 min slight with baggage costs 267 pounds which is bordering on robbery . Flights are often delayed and cancelled so you aren’t getting good value . This weekend I was booked on the 6.10 to Gatwick to return home for weekend . On arrival was told they couldn’t check me in as the jet had gone technical and a plane swap resulted with not enough seats . If you hadn’t checked in on line you were left high and dry . The staff member was zero help when I asked him what I could do . I then spoke to a representative who managed to get me on a plane to Bristol first thing . At 12 midnight had a text to say Bristol was cancelled no explanation. Rather than wait to be reseated I managed to boom myself a single date to Gatwick thst evening . This was also cancelled with alternatives being made by ferry to Poole !!! Any other airline would charter in a plane to resolve the situation . The cheapskates at aurigny would rather you walked down to the port and hope you could get a place in a ferry . The last couple of flights have had terrible landings including a go around , the airline is clearly run in a shoe string with poor management and no customer care . Avoid like the plague get the boat. Sad thing is guernsey is a lovely place but the airline is terrible and I’ve flown with aeroflot .. aurigny make aeroflot look like emirates ! As a result of being left high and dry I missed a wedding where I was best man had to get a boat 2 days later and 1000 pounds out of pocket ! And they take 28 days to resolve complaints and compensation.. if I ever see it

The airline has become very unreliable during 2023 - passengers being bumped, planes canceled and terrible communications with stranded passengers. If possible, use Blue Islands.

It's hard to write a useful review of this dreadful airline while I'm sitting in the airport's departure with our waiting time getting longer and longer.
Try planning your resources (working planes) and communications better in future! You sent an email at 1030pm the night before stating our flight was "oversold", telling us to check in asap (we were asleep) or lose our place. You then emailed us at 3am (still asleep) with our new scheduled flight being in the afternoon. We found out today that our 1030am flight was cancelled, not oversold, and our 230pm flight is now running over two hours late. I had to ask staff in the lounge repeatedly for information on what was really happening.
My suggestions for improvement: don't lie! Communicate better! And be better prepared for bank holiday weekend high travel! This is the second year in a row that my family experience these same cancellations and travel delays on 26 August. That's a pattern.

First flight for many years but Aurigny staff all very helpful and enjoyed an experience that I had been dreading..!

Useless airline, unable to run an in time service or provide information on delays, over priced and staff with poor customer service skills.

Aurigny Guernsey Airport - one to avoid. We were due to fly to LGW on the 31st July & were delayed overnight by bad weather. Despite clearly knowing that the flight would not be leaving at 6m we were crammed into the departure lounge without information or access to refreshments (the hideously expensive refreshments concession closed hours before) until 9pm. The staff were for the most part complacent, uncommunicative & passive- aggressive. We were given virtually no information * The staff were clearly avoiding any attempt at customer service. We were left without any help in finding a hotel & the airport was closed overnight. The staff were clear about one thing; this was not their problem. A really dismal experiencre

I travel on Aurigny about twice a month. If the weather is bad, as it sometimes is, Aurigny will do their level best to either get you home, no matter how late or else they put you up in a hotel. They don't have to if it is the weather, out of their control.
The jet is very comfy, the ATRs less so.
Airport staff friendly. Great pilots as well.

Shocking absolutely shocking
Nothing more to say

If I could give a minus zero review it would be appropriate. This airline should not be in business, it’s appalling, treats paying passengers like dead animals. Flight was cancelled when I got to the airport yesterday, no email to advise and nothing on airline website . Simply told at guernsey airport, your flight is cancelled, we can book you on flight for next day , come back tomorrow. No help offered with accommodation for the night or transport, just hung out to dry . No compassion or humanity. Arrived back next day after incurring taxi fares , food bills and hotel bill to be told there is now a 5 hour delay, no apologies or good vouchers offered, just left to starve at the airport . What business treats people like this ? Still sitting and waiting now , no updates , no one cares. I vow to never use this airline again and advise anyone thinking of it , to think again . Shame on you Aurigny.

My flight that I was really looking forward to was cancelled by the airline. No options given for the same day travel and need to pay in order to change the ticket.
Customer service phone line is an absolute joke, I have been in the phone queue for over 3 hours and still waiting. Disappointed is just understatement.

The web site for check in is a disaster. Still saying ‘oops something went wrong’ one day before flight.

Awful experience. Flight was delayed and ultimately cancelled due to fog (appreciate not their fault) but the way it was managed was abysmal, and this IS their fault. They wouldn’t update us on what’s happening, or issue food vouchers which they are obliged to do. Then the flight is cancelled- Which we all knew would happen apart from them it seems! So I come back the next day only to be told at the gate (after waiting 5 hours due to a delay) that I had actually been offloaded off my flight!!!! Of course, there are then no flights until the next day in the evening. I give up at this point, and then face a huge battle which is ongoing to get my money for the flight back, and expenses. As a state-owned company is this really what you would like us to all to think of Guernsey? Your individual staff seem friendly enough, but your policies they implement need some serious work.

They’re owned by the Guernsey States who just want to take as much money as they can because they can. The luggage size for the cabins is very small they don’t provide the right gauges at all airports for you to check your baggage size, so when you try to leave guernsey they can just say it’s too big as they have smaller gauges at the Guernsey airport.They are the only flight company so they can get away with it . Terrible customer service.

customer service on call

Thank you very much for quickly solving the problem with my booking on April 28, 2023, excellent approach to the traveler, immediate solution to the situation, great work
well done. I am very satisfied

Thank You

Peter
Guernsey

I've travelled with this particular airline a few times now and I have been frequently disappointed. Not only are the cabin crew rude and unhelpful, they categorically don't provide the "friendly in-flight service" that we all pay good money for. On another note, the guidance referring to hand luggage regulations is unclear. My wife had her bag checked in the metal baskets and although it was completely fine on the travel to Guernsey, on the return back to Gatwick, she was charged £40. When we measured bag upon return home, we found that it in fact fit within the requirements listed on Aurigny's website. This is disgraceful. My wife was in tears. I think this airline has potential (especially considering its value for the channel islands) but it really needs a re-evaluation of their customer service and policy.

Been flying with Aurigny for 15 years now. They once provided a good level of service, however these days it's inconsistent and I honestly dread using them.

Uncomfortable seats, little leg room and poor customer service for the price you pay.

It's a shame they have a monopoly on the channel islands as a competitor would probably shake things up in our favour as customers.

If it was not for the shocking behaviour of a male cabin crew member who responded to my polite question with sarcasm and rudeness ('You were rude to me'. 'I know I was rude to you!') and not much better Customer Complain service ('we will see if we can do anything but this is an internal investigation and do not expect any update'), it would be quite pleasant. Unfortunately, we never got a formal apology from customer services and did not give us confidence that they control the situation or have policies to discipline their employees. We cannot risk to be mistreated again so will be travelling with competition from now on.