Aurigny レビュー 

As a frequent traveler, the only reviews I often write are of negative experiences however, although my flight was canceled until the following day, the service I received was nothing short of professional. It's not uncommon for things to go wrong especially within avaitation but it's how the companies respond when things do go wrong.

Used to be a good little airline. Now they’re not reliable. If they let you down you can sometimes claim a refund. However, so they make money and interest at your expense and balance their cashflow, they make the recovery of any monies owed harder than escaping from Alcatraz. Invariably when things go bad, they don’t communicate, I’d give them two stars but they don’t even fly the TriLanders anymore so absolutely no fun whatsoever. Guernsey needs to drop most of its mainland flights and just ferry people to Jersey and use that as a hub.

Aurigny lost my luggage on a flight to Guernsey. When I reported it, a male member of staff just did not care. He said ‘fill out a form’ and walked off- didn’t even give me a form! Still awaiting their advertised compensation, which is a pittance, despite me sending several emails.

Jack at Southampton airport really helped us today. Changed my partner flights to earlier saving a wait of 10 hours. Did it in a heartbeat with no issues and also transferred our bags from Southampton to Guernsey, guernsey to Alderney. If you see this jack you made our holiday!

Excellent service very happy from Guernsey to Gatwick airport then on the way back arrived at Gatwick about 5 hours early for my flight and first day of holiday season it was chaos at Gatwick I was with my elderly Mum and we really didn't want to hang around so I asked if we could get on an earlier flight and it was no trouble at all we got the last two seats and we were on our way back to Guernsey with in an an hour and appreciate it so much thank you aurigny airlines.

This was the first time Ive flown with the airline and the ground stuff at Gatwick could not have been more helpful as I managed to miss my original flight! Oops….

I was told there would be a £65 retrieval fee for my luggage. This was waived as the wrong bag was taken off the aeroplane. Oops….

However, they kindly put me on the later flight and I arrived in Guernsey in good time to do what I needed to do on the island.

The staff at Gatwick could not have been more kinder or caring for which I’m grateful.

The flight was fine but really too short for me as I love flying.

My husband and I flew with Aurigny for the first time this Christmas. We were a little apprehensive about flying because of the pandemic but wanted to see our daughter and husband. We have flown with Flybe in the past and never paid to reserve seats as we are not really worried where we sit on the aircraft for a 30min flight. We have always been seated together though and assumed we would be this time…..not so. We were seated next to strangers on both legs of the journey even though there were quite a few spare seats available on both trips. I can’t believe that Aurigny didn’t take the safety of their customers into account when giving us seats.

My girlfriend and I both have exemptions and can't wear masks. Your staff were very friendly about that. Especially the hostess on the Southampton to Guernsey flight (wish I'd got her name)...she was very kind and awesome at her job in general!! Women like that need raises (and men)...please consider upping hers!! She really deserves it!

£40 pounds for a name change. Minor mistake but £40!!! Costs 1/3 of the whole flight itself. Be fair at least. Absolute robbery.

The staff are apathetic, rude, and show no common courtesy to passengers. I am writing this review after encountering the worst individual I have ever met at an airport yesterday.

The woman checking in luggage at Heathrow airport for flight GR607 on 14 August 2021 is not suited to customer service at all. From the second I said ‘hi’ to her when I first walked to the desk, she made it obvious that she was is a miserable mood. After I answered and question or responded to anything, she would speak in a sarcastic tone, mock me, or start making the kind of faces an annoyed teenage girl would make. I was really shocked with her behaviour the entire time. I never said anything nasty to her. I always said ‘yes please’ and ‘thank you’ after everything. I do not understand why she was so moody and bitchy.

This woman was blonde, had really unprofessional neon yellow and orange nail extensions, and was a bit large.

If you are in a miserable mood, do not take it out on customers. Do not bring your personal problems to work. It makes it hard to sympathise or understand someone when they are very hostile.

Awful customer service.
My partner and I were flying to Guernsey with the view to emigrate - it's such a shame that this airline was our first experience of the island.
Distinct "ryanair vibe" from the whole company; ie. will squeeze you for every possible penny.
They force you to pay extra to choose your seat - there is no option to avoid this, its a compulsory charge
Disorganised as hell - I've never been on a slower boarding flight. It was the ONLY flight leaving that airport, and there were only 20 passengers.
When I called customer service they were rude and dismissive.
They only get away with it because they have the Monopoly, here's hoping they get uprooted by another company in the future.

I had three holidays booked this year for a special birthday I have stressed in getting money back from two other companies with a lot of heartache BUT thank you Aurigny you have transferred my money without one email or phone call And I cannot thank you enough......I will definitely book my holiday with you again when life is normal VERY IMPRESSED.

I understand that these are difficult circumstances but Aurigny are just not refunding. All you receive when you try and contact them are generic emails stating they are dealing with a backlog from March. They are trying everything possible to not refund. I do not want vouchers, I would like a refund. I had booked on behalf of 3 pensioners and they would like their money back.... Appalling customer service....

HOPELESS AIRLINE AND REFUND POLICY AROUND THE CORONAVIRUS, DO NOT BOOK IF YOU HAVE ANY OTHER CHOICE, YOU ARE BETTER OFF GOING BY FERRY.

TOURISM IS A MAJOR EARNER TO THIS ISLAND SO WHY ARE THEY TREATING PEOPLE WITH CONTEMPT !

Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!

Horrendous - cabin crew on the flight from Guernsey to Gatwick (14 January 2020) the worst I’ve seen in over 20 years of international frequent flying.

Aggressive, confrontational, lazy, and more than rude. Made no attempts to assist passengers with luggage when clearly a need, kicked one passenger’s bag down the aisle when asked for help, made false accusations towards passengers to pilot to then protect their ineptitude.

Never seen anything as farcical in all my traveling days.

This is by far the most uncaring and unreliable airline ever. This is by no means a budget airline. They are expensive and try and milk even more from you for luggage. They downgraded our flight and we were bumped to another flight 5 hours later. No apolog, not a care in the world. Guernsey is such a beautiful island and such a nice place to visit unfortunately it is greatly let down by the terrible airline. They dont inform any of their passengers about any delays then once you have paid for the earlier more expensive flight, they then jump you to the cheapest flights they have. So you end up losing out on about £40-£50 and a day of your holiday. Try speaking to their customer service, but they are appalling. Tell you to claim on travel insurance and that's it. Their attitude is "you're there now. So what's your problem?" Terrible airline.

Unreliable always have to change best laid plans. Unfortunately aurigny have monopoly so your at their mercy. There's always some reason for delays fog, delay coming in, mechanical problem. This time I got two of the excuses. Always have to change plans, pay out extra e. G taxi at other end because I'm sick of inconveniencing family. It's the shortest flight that takes a long time!

Flew from Bristol to Guernsey. Very impressed at every stage. Booking was simple even when I had to change my dates and a generous baggage allowance. Great experience throughout. Will use again.

Poor attitude to customers. Lies, deception and money-grabbing. Booked the most expensive type of ticket, and yesterday, like many others on this review board, the checkin staff tried to prevent me taking my bag as hand luggage because it was too large for the cabin - despite having travelling dozens of times with them before with the same bag. The checkin staff were extremely rude. The bag did fit in their non-industry-standard size "try out" container anyway but that didnt prevent them trying to get another 40 out of me when I had already paid nearly 500 for the return (30 min flight!!!). That's probably why, after being around for 40 years, they have only managed to get to the size of 3-4 planes; if they improved their customer service they would have grown much more by now. Pathetic trying to milk the captive audience on the island like that. Good luck Flybe hope you prosper on the routes.