Autrella レビュー 

A component in my motorcycle stopped working, I took it to the dealer and they mentioned that never heard about Autrella before, I made a phone call to ask for instructions to proceed with the claim and instructions were simple and easy.
I called Autrella from the dealer and that was all, the dealer agent told me we needed to wait for Autrella to receive tge report of part not working amd approval to proceed.
Few days later, I was called from the dealer with good news, Autrella approved the claim, dealer order the part, it arrived and was successfully installed.
Whole experience was flawless and suoer satisfied.

Great service and prompt communication.

I've been a customer with DESP Autrella for years now. They always come through in the clutch and it's great peace of mind having them handle your extended warranty. Highly recommend them. 5 stars across the board!

I asked for a review of documentation of the decision, tried many times to contact adjuster with no response. This company service is terrible. I will be filing a complaint with BBB and more. Customer service sems not to be a priority. I am editing because the conclusion was not correct and your adjuster enailed if you have any questions or concerns, contact him. I did several times and he never answered calls ir email. The review ir conclusion was in accurate, so look up definition of oil consumption. It was all lost at one timebdue to nechanical failure. I believe your company does this alot. I will be persuing this matter.

My 21 Triglide had a couple issues - the ABS unit failed, the shifter bushing failed and the clutch cable is leaking. EVERY maintenance has been done on the MC by the Harley dealership. When diagnosed by a Master Harley Davidson Technician the shop sent in the claim for repairs, the ABS unit was approved, the shifter bushing and leaking clutch cable denied.
I called and emailed Autrella several times and finally got a response after getting Jim Palmer who sold me the policy involved. This got me a second review in which video of the leaking clutch cable and looseness of the shifter in the bushing was shown.
After several attempts again to contact Autrella the items were denied again with a statement basically stating that since there was no puddling of oil from the leaking cable it was denied and that I should just tighten my shift lever , which is already tight, its flopping around because the bushing in the case failed.
First off, I was without my bike for several weeks due to the Autrella slow response and claim denial . I'm totally disappointed not only because the items were not covered after Autrella sent a message saying it should be covered but basically had to be in worse condition, even though a Harley Tech said they needed repair, but also at the poor customer service where they would not return repeated phone calls and e-mails. This company used to be far better at customer service. Not very happy with them any more.

Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to work with. He got answers about my claim in less than 24 hours. He quickly got me coverage, even when I'd messed up the pre-authorization process. This company came through in the end and showed a lot of good will. Be sure to pre-authorize your claims is my best advice.

I signed up for the LUX warranty. My friend was trying it out at the dealership where I bought my car. So far I’m having a major issue and they say it’s not covered when the paperwork says it is covered. I feel like I’m being scammed. I think this company is a complete ripoff and I want my $6k back

This is for Discount ESP which is part of this organization. I believe they are no longer going under this brand name and only using Autrella. I tried to contact them for a quote on an ESP plan. Sent them all the information they requested. They left me messages and then texted me multiple times and each time I asked what else do you need for quote and never would provide quote. They refused to give me a quote unless I agreed to a phone call with one of their sales agents. The reason I went to the website and filled out the info was to avoid the high pressue sales tactics common for these plans. Ended up with a HD ESP and it was a pleasant experience with the Southern Devil finance staff. Told them what I would pay for 2 year plan and they said no problem and sent me the contract same day.
So now they are saying they don't do the ESP and no record of me contacting them? I have proof that I reached out on 1/03/26 for the quote and multiple text messages on my phone from their rep. To which I asked what do you need specifically from me to give me a quote, which they refused to provide unless I called them. As I said the online quote was useless...

I called DESP on march 2nd to renew my plan because i liked it and felt it reasonable. My plan included oil changes. It was a nominal and very affordable price. I contacted my rep to renew and he told me, Unfortunately we no longer deal direct with the public you have to go to a dealership. Well going to a dealership to renew or sign up. The following will probably be the score, the price maybe even higher almost to double the original cost.
Thus we will pay way more then necessary. This is unfair to those of us that want to renew and maybe unfortunately will not due to price increase. We all know prices go up BUT not like they will after the dealership gets theirs. I told my rep how unhappy i was and he apologized to me but it is out of his control. He listened to Mr and i asked him to put in my complaint. He said im sorry, thank you and i said the same. I since called one of the numbers he gave me and the shop was very rude. I did not call back. If i can update this, i will.

THE PROCESS TO GET AN APPROVAL IS A LITTLE BIT FRUSTERATING. I DID APPRECIATE THE PROMPT PAYMENT AFTER WORK WAS COMPLETE THOUGH.

Absolutely no problems getting my repair approved via Dealership. So far very pleased with quality of service through DiscountESP.

You guys have never let me down. My claims have been dealt with in a very timely manner. I called with questions their answered or I’m directed to the right person. You always give me great experiences. Thank you so much. It’s such a joy, knowing that I am covered when I’m out on the road.

The insurance is expensive but has been there when I needed them

Discount ESP did not cover the cost to fix my 2019 Harley-Davidson engine, due to me not having receipts for all oil I purchased. A lifter failed and destroyed my engine, even though I had records of all oil changes, some by a Harley-Davidson dealer and some by myself. This copy is a typical Insurance company, looking for ways not to cover insured items.

They lied again The amount was only $1,918.00.
And my records were performed per Harley-Davidson guidelines.

Everything actually went well, only reason I didn’t give 5 stars is because when I got the service plan I had asked if it is good for all services including big ones like 25k and was told it did. So when I got everything done found out that yes, you can use it on any service, however they will only pay $400 and you have to cover the rest. But other than that I was satisfied with the service, my heated grips went out and I got a screw in my back tire that was covered other than the deductible of course.

I am new to this program, so I don't have anything to review as to repairs. But getting initially enrolled was made very convenient by dealing with Franko. The cost of this service is significantly less than the one I had previously on other bikes. (That was the Harley dealership ESP plan.) He stayed in communication and responded quickly to any questions or concerns that I had. I look forward to continued use of this service and will gladly recommend to others.

Always came thru 4 me, more than a few times without any issues whatsoever

I have used Discount ESP for many years on numerous motorcycles. Luckily I have been very lucky with my bikes and all claims have been minor. Its great when you can drop off a bike for service and repair and your only contact is "your bike is ready" and the charge is only your deductible as promised when I purchased the policy. I highly recommend Discount ESP

other than taking a long time with the repair dealer I was happy