Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
企業が回答しました
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
企業が回答しました
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
企業が回答しました
企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dogsh1t
Dogsh1t, only really works on amazon, most online stores n supermarkets either wont accept or the b4b website/app wont let you approve transactions
2024年7月27日
自発的なレビュー
B4BPayments からの回答
Hello Chris,
I’m sorry to hear you’ve been having issues with your card. We’d like to resolve this for you.
Our customer care team are now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
Money was unjustly withdrawn from B4B
Money was unjustly withdrawn from my B4B-account by NationWide bank in Windsor. I contacted the Compliance team and they would raise a chargeback. So far no result yet Ref:188721
2024年7月11日
自発的なレビュー
B4BPayments からの回答
Hi Willem,
Thank you for your feedback.
We raised a dispute to the ATM network, but please note that the resolution in these cases requires 45 days.
For updates, please get in touch with our customer care team, now available 24 hours a day, 365 days a year. You can either give us a call, or you’ll find the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
The chat icon can be found on the bottom right of the screen.
Kind regards,
B4B Payments Team
I am very happy with the support of…Lola
I am very happy with the support of Lola solving my problems
2024年6月30日
自発的なレビュー
B4BPayments からの回答
Hi Hento,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Excellent service
Excellent service
I have spoken with Lola on numerous occasions, and she has always been very helpful and able to resolve the issues quickly without any delay.
2024年7月16日
自発的なレビュー
B4BPayments からの回答
Hi Natasha,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Great Customer Service
Great company to work with and Lola in customer services has been so amazing, always responding super fast to queries I have.
2024年7月10日
自発的なレビュー
B4BPayments からの回答
Hi Chris,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
This is the same woman who answers to…
This is the same woman who answers to me most of the time and always gives 💯 even nos my name now so thank u so much
2024年7月10日
自発的なレビュー
B4BPayments からの回答
Hi Sheree,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
I'm not able to access my verification…
I'm not able to access my verification number, I don't know which number they are sending that verification to, please help.
2024年6月28日
自発的なレビュー
B4BPayments からの回答
Hello Mmaswazi,
Thank you so much for being patient with us.
We are delighted that the issue was fixed.
We value your feedback and sincerely appreciate the chance to address the issue.
Your time is valuable to us, and we would be grateful if you would please consider updating your feedback.
Thank you so much, and please contact us anytime if you have any questions; our customer care team are now available 24 hours a day, 365 days a year. You can see the number on the back of the card.
Alternatively, you can use our live chat, which can be found at www.b4bpayments.com.
Best regards,
B4B Payments Team
Helpful and courteous.
2024年6月28日
自発的なレビュー
B4BPayments からの回答
Hi There,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
The card expired without letting me now…
The card expired without letting me now but staff solved the issue after some time eventually
2024年6月24日
自発的なレビュー
B4BPayments からの回答
Hi Rytis,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Very efficient service
Very efficient service. Great for the fast-paced environment of our work place.
2024年6月27日
自発的なレビュー
B4BPayments からの回答
Hi Heather,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always professional and helpful…
Lola is always professional and helpful when offering B4B support and resolving queries.
2024年6月26日
自発的なレビュー
B4BPayments からの回答
Hi Sim,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Good for alll
2024年6月25日
自発的なレビュー
B4BPayments からの回答
Hi Jami,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Pre-Payment Cards - fantastic Service, great way to manage refunds and incredibly easy & simple!
Everyone at B4B has been fantatsic from the time we requested information to implementation. Due to Council procedures and sign offs, it took nearly a year to get up and running, our contact Martin was incredibly patient, checking in at regular intervals but with no pressure, the service was brilliant. Since using the system and pre-payment cards we are already having success stories. Having learners being able to turn up for Exams when they simply could not have before. The ability to reimburse and load the cards instantly really does have a huge impact for our learners. It has also saved a lot of time as we simply log on, select the card and load; there is no full process to go through, no approvals and no delay in payments. As an Adult College supporting learners to improve their everyday skills, this also enable learners to use a card payment system when they may not have the facilities to do so otherwise due to their circumstances. All round it has been, for us, revolutionary and has had such a positive impact!
2024年6月25日
自発的なレビュー
B4BPayments からの回答
Hi Matthew,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Quick and responsive customer support
Quick and responsive customer support - helps speed up problem solving
2024年6月18日
自発的なレビュー
B4BPayments からの回答
Hi JV,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Much better than other pre paid card…
Much better than other pre paid card systems we have used in the past.
Customer service is excellent
2024年6月11日
自発的なレビュー
B4BPayments からの回答
Hi Jamie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Lola is always so helpful every time I…
Lola is always so helpful every time I call with an issue. She is always happy to help and goes the extra mile to resolve the issue.
2024年6月11日
自発的なレビュー
B4BPayments からの回答
Hi Stacey,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
EXCELLENT PRODUCT AND SERVICE
B4B cards has been a great solution for our operations. The cardholder portal and mobile app make expense reporting easy for our cardholder and our account manager, Anais, is always there to provide great support and customer service.
2024年6月5日
自発的なレビュー
B4BPayments からの回答
Hi Yurish,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
No mucking about - efficient and to the point
Sadly I locked myself out of B4B system. When I called, I got through very quickly to Lola’s friendly voice who, put me at ease. There was no messing about, the problem was resolved immediately, and Lola stayed on the phone until I was logged back into B4B.
A lot of other companies I have had the misfortune to deal with could use B4B’s example of what customer service should look like!! Thank you Lola!
2024年6月4日
自発的なレビュー
B4BPayments からの回答
Hi Shaz,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Updated review
Updated review, they have resolved the issue, transpires the supplying company gave them the wrong name, everything working as it should
2024年6月4日
自発的なレビュー
B4BPayments からの回答
Hello Rob,
Thank you so much for being patient with us, and we are delighted that the problem has been solved.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Professional communication
Professional communication, fast solution to the problem, follow up
2024年5月14日
自発的なレビュー
B4BPayments からの回答
Hi Eronida,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind regards,
B4B Payments Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。