Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
企業が回答しました
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
企業が回答しました
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
企業が回答しました
企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My time expier
2024年1月26日
自発的なレビュー
B4BPayments からの回答
Hi Misbahu,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +32460204387, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Pretty crappy experience
Pretty crappy experience where I was unable to register card number supplied. Finally it seemed to work at random given credentials I was inputting hadn't changed. Never ended up using but went to log back in a month later and unable to log in again despite using same details and even resetting password to see if it made a difference but it hasn't and now can't access funds. Talked to other colleagues who received this at the same time as me and other also had this experience. Wouldn't recommend.
2024年1月25日
自発的なレビュー
B4BPayments からの回答
Hi Shane,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
James is very helpful
James is very helpful, he is always able to assist within a timely manner. He is confident in his role and able to resolve any issues we have.
Thank you for all your support
2024年1月24日
自発的なレビュー
B4BPayments からの回答
Hi Lexi,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
James Howett.
James Howett.
been brilliant for us in regards to solving things and helping with the system, very pleased with the system and James's customer service
2024年1月23日
自発的なレビュー
B4BPayments からの回答
Hi Charlie,
Thanks for leaving us such a wonderful review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
B4BPayments からの回答
Dear Paul,
Thanks so much for taking the time to leave your feedback! We are so pleased you received great support from our team.
All the best,
B4B Payments Team
Do waste your time.I have a twenty…
Do not waste your time.I have a twenty dollar Visa card but the problem is when you try to register it it keeps saying wrong password and I have reset it five times through there link and no matter what you do it keeps saying invalid password.If you don’t want to pay do not waste my time.I think apple needs to know what your doing.You can’t just send a damn card you just put people through bull
2023年12月19日
自発的なレビュー
B4BPayments からの回答
Hello Doug,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351 or the number on the back of your card, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I think your company is a total…
I think your company is a total disgrace and are rip off merchants. I don’t use my online account I just went by the expiry date on my card which says 12/23 I tried to use my card today and was told it had expired. I called customer service and was told it expired 09/12/23 I think it should have the full expiry date instead of the 12/23 and was told they will keep my money, disgraceful
2023年12月16日
自発的なレビュー
B4BPayments からの回答
Hi Danny,
I'm sorry to learn of the experience you've had with us.
When you were issued with the card, the funds on the card were valid for a period of 365 days (1 year); this is calculated from the date the card was issued to you.
The expiry date is clearly indicated on the cardholder portal top right under ‘expiry date’, and in the summary box, the link to this is located towards the bottom of the page once you’ve logged in.
If you access the card via the App then, the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
However, would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
,
Anforderung des Geldes nicht möglich
Ich bin von der Fitbitionic Rückrufaktion betroffen. Habe als Auszahlungsart die elektr. Karte gewählt, habe einen Code erhalten, bekomme jedoch die SMS nicht um zu verifiziere. Habe schon viele Versuche gestartet, wenn ich anrufe bekomme ich Texte auf Niederländisch, bitte um Hilfe, ansonsten kann ich wirklich diesen Service nicht empfehlen!
2023年12月15日
自発的なレビュー
B4BPayments からの回答
Hallo Kinderyoga,
Es tut uns leid, von den Erfahrungen zu erfahren, die Sie mit uns gemacht haben.
Wir möchten mehr über Ihre spezifische Situation erfahren und die Probleme für Sie lösen. Rufen Sie uns unter der Telefonnummer +442034755351 an.
Ein Berater steht Ihnen gerne zur Verfügung.
Andernfalls senden Sie bitte eine direkte Nachricht an unseren Live-Chat, indem Sie auf https://www.b4bpayments.com klicken
Unsere Arbeitszeiten sind Montag bis Sonntag von 8.00 bis 20.00 Uhr. Wir freuen uns von Ihnen zu hören.
Grüße,
B4B Payments Team
rubbish
rubbish
can't login ..app just goes back to start each time
not worth bothering with...
the card system was much better..
Tried customer service number..gave all my details ..then the line went dead...
Very disappointing
2023年12月11日
自発的なレビュー
B4BPayments からの回答
Hi Jacqueline,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
im having difficulty registering my…
im having difficulty registering my card . the platform is not excepting my passwords .
2023年12月6日
自発的なレビュー
B4BPayments からの回答
Hi Denis,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com.
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have had an active card for 8 MONTHS
I have had an active card for 8 MONTHS. I have been using it for online payments for that period of time. NOW i am asked to verify my ID in my account for m,aking an onliune payment but tere is no option to verify the transaction. THEN i get an email inviting me to open a card THAT I ALREADY HAVE and to privuide all the ID verifications AGAIN that I did for the card I ALREADY HAVE!!!!!! I speak to a customer service agent who is oblivious to resolving the problem as all he says is,,,,well I am just reading from the screen!!!!!! OPEN YOUR EYES AND USE YOUR BRAIN FOR ONCE....
2023年12月6日
自発的なレビュー
B4BPayments からの回答
Hi Richard,
I'm sorry to learn of the experience you've had with us.
The ID verification does not depend on us, but it is in accordance with the AML EU regulation, and your previous one didn't go through.
Anyway, our Team should update you shortly.
For further assistance, please get in touch with our customer care team at +442034755351 or chat live online, seven days a week, between 8 a.m. and 8 p.m. (UK time).
Just visit www.b4bpayments.com. The chat portal is available in eight languages and is located towards the bottom of the screen on the right.
We look forward to chatting with you there.
Kind regards,
B4B Payments Team
Great Service
Very satisfied with the service I received from James Howett at B4BPayments, very professional and great communication!
2023年11月6日
自発的なレビュー
B4BPayments からの回答
Hi Julian,
Thanks for leaving us such an excellent review.
We are thrilled you loved your experience; our staff will be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Regards,
B4B Payments
Doesnt work
2023年11月6日
自発的なレビュー
B4BPayments からの回答
Hi Lucid,
I'm sorry to learn of the experience you've had with us.
We want to learn more about your situation and resolve things for you.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Difficult card to use
This payment card is very difficult to use and the customer service is dreadful. In the end they stole all the money on the card.
Money all stolen.
2023年11月2日
自発的なレビュー
B4BPayments からの回答
Hi Olly,
I'm sorry to learn of the experience you've had with us.
Probably, your funds expired with the card, but don't worry.
Would you mind calling us at +44 203 475 5351, where an advisor can gladly assist?
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00 am – 8.00 pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
B4BPayments からの回答
Hi Guillermo,
Thanks for leaving your positive review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words.
Kind Regards,
B4B Payments Team
I never receive the code on the phone
I hardly ever receive the code on the phone. Then calling the customer service most of the times gets resolved until it happens again and I need to call them again. Waste of time, energy and money because these calls are not free. Really frustrating.
2023年10月5日
自発的なレビュー
B4BPayments からの回答
Hi Δαναη,
I'm sorry to learn of the experience you've had with us.
Please send a message for free to our live chat by clicking on https://www.b4bpayments.com, the chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to chatting with you there.
Regards,
B4B Payments Team
Awful user experience
Awful user experience. I didn't managed to complete the procedure, because there was an error in the matching procedure between my ID card and my face.
2023年9月24日
自発的なレビュー
B4BPayments からの回答
Salve Giovanni,
non ci risultano carte o profili a nome di Giovanni Scivoletto.
La invitiamo comunque a contattare il nostro Servizio Clienti al numero +390108480232, oppure tramite live chat visitando il nostro sito www.b4bpayments.com.
Siamo disponibili dal lunedì alla domenica, dalle 8:00 alle 20:00.
Cordiali saluti,
B4B Payments Team
Never receive code sent to phone
Never receive code sent to phone, called customer service & they said they made sure the phone number associated with the account was correct & still don't receive codes. Why can't we request to receive codes via email as alternative? Most other companies offer that. I have no way to access this account even though I have a log in ID, password & PIN number. That is really bad customer service!
2023年9月24日
自発的なレビュー
B4BPayments からの回答
Dear Chris,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Da molto tempo non mi invia più…
Da molto tempo non mi invia più l'o.t.p.e non so come fare per risolvere, poiché non so chi chiamare.Gradirei un numero da contattare,al quale risponda un operatore.
2023年9月23日
自発的なレビュー
B4BPayments からの回答
Salve Loredana,
ci dispiace per l'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com.
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments Team
Non funziona e non riesco a contattare…
Non funziona e non riesco a contattare un numero in italia
2023年8月18日
自発的なレビュー
B4BPayments からの回答
Gentile Cliente,
ci dispiace apprendere dell'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a provare nuovamente a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo a contattarci tramite la live chat dal nostro sito https://www.b4bpayments.com
Siamo disponibili dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments Team
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