Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
企業が回答しました
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
企業が回答しました
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
企業が回答しました
企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
When I registered there is no option…
When I registered there is no option for mobile number so when I register is only email indication then i log in it say they send the PIN to MOBILE NUMBER.
2023年9月10日
自発的なレビュー
B4BPayments からの回答
Hi Elsiejem,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
B4BPayments からの回答
Hi Rohit,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Ich kann mich nicht einloggen
Ich kann micht nicht einloggen und mein Konto nicht öffnen, da ich keine Security code per SMS erhalte
2023年9月5日
自発的なレビュー
B4BPayments からの回答
Dear Marina,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Awful customer service
Awful customer service. Locked out of account through no fault of my own, they take ages to reply and then blame me and yet I am still unable to access my account
2023年9月4日
自発的なレビュー
B4BPayments からの回答
Dear Barry,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
My card said it expired 08/23 which is…
My card said it expired 08/23 which is normally the end of the month, now I see it expired on the 10/08/2023 and there was still $15 left on it. I have tried to contact you but I get err404. So now I lose the money without warning. I'm in South Africa and can't call international numbers.
2023年8月10日
自発的なレビュー
B4BPayments からの回答
Hi Janine,
I'm sorry to learn of the experience you've had with us.
The expiry date is indicated on the cardholder portal top right under ‘expiry date’ and in the summary box, the link to this is located towards the bottom of the page, once you’ve logged in.
If you access the card via the App then the expiry date is located towards the top right of the main page, next to ‘account number’, once you’ve logged in.
Furthermore in some cases, the Business Partner may have requested that a shorter expiry date be applied to the Card than is shown on the physical Card. If this is the case, then this will be displayed in the Online Portal.
For further assistance on this, would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
ganz schlechte beurteilung:
ganz schlechte beurteilung:
ich bin ein 59 jäjrige alte frau, die keine mobilen daten hat
ich braucht 3 kollegen die mir nicht weiterhelfen konnten und eien IT experten
der 4 stunden gebraucht hat
wie sollte ich das jemals lösen??? lg petra
2023年8月25日
自発的なレビュー
B4BPayments からの回答
Dear xxx,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Super frustrating
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Would be better to send codes via email instead. When trying to link to various platforms it asks for approval via app and instantly fails.
2023年8月21日
自発的なレビュー
B4BPayments からの回答
Dear Customer,
I'm sorry to learn of the experience you've had with us.
The card can be easily used with PayPal, Wise, etc.
The code may not arrive if the mobile number is incorrect, there are some mobile provider or country restrictions or likely you are entering incorrect login details.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Îs not working properly..
Îs not working properly... I tried 2 days în a row to connect to my account to have acces to my money, and they have problems...
2023年8月20日
自発的なレビュー
B4BPayments からの回答
Dear Alexandru,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I am trying to register and it keeps saying it is complete but i didnt complete it…
I am trying to register and it keeps telling me I have registered and I will get an email in 10 min, however I didn't identify any ID and also didn't revieve any email.
What do I do ?
2023年8月18日
自発的なレビュー
B4BPayments からの回答
Dear Paul,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
My complaint was still not resolved
My complaint was still not resolved. I am not getting any verification sms while using this stupid card . Do something
2023年7月22日
自発的なレビュー
B4BPayments からの回答
Dear Nibu,
I'm sorry to learn of the experience you've had with us.
Anyway we escalated to our IT Department and unfortunately there are some restrictions in your country regarding the 2FA texts.
We submitted a registration request a while ago and we are still waiting for it to be completed.
in the meantime, please feel free to contact our customer care team at the number +442034755351.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm (UK time) Monday to Sunday.
Regards,
B4B Payments Team
B4B is an amazing payment solution!
2023年8月4日
自発的なレビュー
B4BPayments からの回答
Hi Oliver,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Regards,
B4B Payments Team
Not happy to be a Customer, sorry
Don’t know If my review reached you. But my Card expired and I didn’t get a new one.
With that an amount of app. €111,00 vanished.
Thank you for that Service.
Could somebody clarify what went wrong??
Also this was due to the FitBit refund.......... :-(
2023年4月13日
自発的なレビュー
B4BPayments からの回答
Hi Glain,
I'm sorry to learn of your experience
When you were issue with the card from Fitbit, the funds on the card were valid for a period of 365 days (1 year), this is calculated from the date the card was issued to you.
Anyway please contact FitBit, they should be able to issue a new vcard with the remaining balance.
If instead you wish to contact our cs Team, please call at +44 203 475 5351 or +3197010253696, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Please help
I am trying to activate my b4b card provided by company but i could not activate. Could i please have your help. I am resided in the southEast Asia region.
Thank you
2023年7月26日
自発的なレビュー
B4BPayments からの回答
Hi Carmen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Just used my B4B account
Just used my B4B account, found it easy to set up, and my card was ready to use within 5 minutes of logging into the app. I did have to have the code sent twice, but apart from that, it is really simple to get started.
2023年7月25日
自発的なレビュー
B4BPayments からの回答
Hi Amanda,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind Regards,
Operation Team
B4B payment card problem
I received my card today and had trouble setting up on the app and had to call customer services to set the card up but still not working though the app only on line, then got the card activated and there is no money on the card, I contacted customer services again but they couldn't help me so I'm a bit disappointed with this service.
2023年7月8日
自発的なレビュー
B4BPayments からの回答
Dear Customer,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
It is not possible to get access to…
It is not possible to get access to this virtual money after getting the refund from Fitbit.
Is it all a big scam?
2023年7月8日
自発的なレビュー
B4BPayments からの回答
Hi Heike,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
The chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Dreadful online and phone access
Dreadful online and phone access. Nightmare to register as no place to leave an email address or mobile number and even though card is active as stated on dashboard, it could not be used!
Nb What I would say though is that when I could get on to chat both Leon and Robert were really helpful. All issues resolved. The site however, is still dreadful to get registered on. This should be looked at.
2023年7月6日
自発的なレビュー
B4BPayments からの回答
Hi Stephen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
just beware
just beware, b4b is a scam company. He goes out of his way just to take funds and close you right after. We are pursuing regulators to have their license revoked. We have enough material for this.
2023年7月5日
自発的なレビュー
B4B Fitbit refund
I was sent an email for a refund on a Fitbit Ionic due to safety issues. This refund was for £245.00 on a B4B card. I have never been able to use this s I could not activate it. After many attempts I was told that it had been activated but has now expired and the money is lost. Seems I'm not the only one to have been caught out by this. I sure won't be using them or Fitbit ever again!
2023年7月3日
自発的なレビュー
B4BPayments からの回答
Hi Marsh,
I'm sorry to learn of the experience you've had with us.
It seems that you never get in touch with our cs team.
Anyway FitBit should issue a new vcard for you so please contact them for further assistance on this.
For assistance regarding how to use the card, please call our cs team at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
It's not working for me ..
It's not working for me ..
It keeps tell me 'bad request '
2023年6月21日
自発的なレビュー
B4BPayments からの回答
Hi Marrieta,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。