Ive been trying to verify and have been having issues everytime. At this point its ridiculous. And I don't see the point in having no email to contact support with especially since offerings are being... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Super frustrating not being able to use your own hard earned money. Cant link it to Wise, Paypal or Afterpay / basically use your own money... The app keeps giving errors and not sending SMS codes. Wo... もっと見る
企業が回答しました
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... もっと見る
企業が回答しました
An excellent company to deal with. It is very rare for us to have any problems with the card system, but when we do, they are dealt with extremely efficiently and in a satisfactory manner. James... もっと見る
企業が回答しました
企業情報
当該企業による記述
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
連絡先
Millbank Tower, SW1P 4PQ, London, 英国
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.7
期待以下
382件のレビュー
ネガティブなレビューの 95％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
EXPIRED
I was unable to resolve my password conflict with you, before the card expired. You should have a record of me contacting you to discuss the issue, well before the card expired. I was not receiving the code, when trying to reset my password. Strange how now that my card has expired, I am able to reset my password and receive the code. I have not been able to spend a single penny of the money that was on the card.
2023年6月18日
自発的なレビュー
B4BPayments からの回答
Hi Daz,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit refund
Hi. I've received a refind mail from fitbit with a Card Code. When i went to B4B Payment and signed in, they asked for the sms code. But unfortunately, I didn't get any sms code to fill it and proceed.
Please advise how this issue could be solved.
2023年6月15日
自発的なレビュー
B4BPayments からの回答
Hi Aimee,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Every so often I can not get the code…
Every so often I can not get the code to enter my account
2023年6月14日
自発的なレビュー
B4BPayments からの回答
Salve Romina,
ci dispiace apprendere dell'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com/prepaid/contact-us/
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments team
Unable to activate card
Unable to activate card
Excessive amount of security for a reward card
2023年6月9日
自発的なレビュー
B4BPayments からの回答
Hi Consumer,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Ingevolge een refund van een fitbit…
Ingevolge een refund van een fitbit uurwerk kreeg ik na maanden bellen, mailen etc... een virtuele mastercard van B4B Payments met daarop het bedrag van de refund. Nu we een aankoop willen doen met deze kaart blijkt dit niet mogelijk. Aanmelding is niet mogelijk ondanks dat username en wachtwoord correct zijn. Er verschijnt melding dat een veiligheidscode via SMS verstuurd werd, maar deze komt nooit aan. Alsdusdanig kunnen we deze niet inbrengen en verder gaan met inloggen op het account van B4B Payments. Er rijzen vragen op of het geen oplichterij betreft? Wat mij toch zou verbazen van een bedrijf dat samenwerkt met FitBit.
Via de website van B4B hebben we een contactformulier ingevuld met de vraag om dit op te lossen. Tot dusver eveneens geen reactie???
2023年6月8日
自発的なレビュー
B4BPayments からの回答
Hi Steve,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +3197010253696, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Service clients top !
Après avoir lu les avis très négatif sur la plateforme B4B pour le remboursement de ma FitBit j'ai contacté directement le service client : 0032460204387. La personne m'a expliqué toutes les démarches à suivre.
J'ai enregistré la carte dans le Wallet Apple je peux maintenant acheter en ligne ou en physique dans tous les lieux qui acceptent les MasterCard. Merci !!!
2023年6月2日
自発的なレビュー
B4BPayments からの回答
Hello Yo,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So, thanks again for your kind words
Kind Regards,
B4B Payments Team
Fitbit refund
Fitbit refund
Registered fine
Can't log in as your trying to send me an sms message and you don't have my blinking phone number
2023年6月1日
自発的なレビュー
B4BPayments からの回答
Hi MICHAEL INCE-TIVEY,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Comment utiliser cette Carte
bonjour
impossible de vous joindre au numéro 442034755331
michel Richet
0781154563
j'attends davantage d'explications sur le fonctionnement cette carte
2023年5月25日
自発的なレビュー
B4BPayments からの回答
Hi Michel,
I'm sorry to learn of the experience you've had with us.
Our UK cs number is regularly working +442034755351 (8.30am – 5.30pm BST – Monday to Friday) and it seems that you spoke with our cs team several times.
Anyway an advisor will get in touch with you shortly.
Kind Regards,
B4B Payments Team
Apparently these cards expire and you lose any balance!
I received a prepaid card from Fitbit, I used some of the credit then tried other times and couldn’t use it, the transaction was declined.
I then noticed a while later that the balance had Gone!
After messaging them I was told the card had expired and I lost my balance!
How is this fair, it was my money and it was taken.
Seems a bit of a scam!!!
I will be complaining to Fitbit and advising not to use again.
2023年4月1日
自発的なレビュー
B4BPayments からの回答
Hi Pete,
thank you for your review.
The card has an expiry date in according to our business partner but it doesn't mean the you lost the balance.
Please contact FitBit to get a new card.
For any other clarification, please call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Just awful technology
Just awful technology, a frustrating experience and I hope I never have to use them again.
2023年5月21日
自発的なレビュー
B4BPayments からの回答
Hi Nicola,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Your app is the worst
2023年5月11日
自発的なレビュー
B4BPayments からの回答
Hi Patty,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
J’ai recu 26 cartes de paiement par…
J’ai recu 26 cartes de paiement par Delta airlines pour un dedomagement (valeure totale = 1300€) je n’arrive a enregistrer qu’une seule carte de 25€ comment enregistrer les autres sur mon compte ? Merci
2023年5月9日
自発的なレビュー
B4BPayments からの回答
Bonjour David, Nous sommes désolés pour se desagrement.
Nous aimerions avoir plus de detail sur votre situation afin de pouvoir vous aidez.
Pouvez vous nous contacter au +32460204387 , nos conseiller se ferons un plaisir de de vous aidez.
Nous sommes ouvert de 8h30 a 17h30 du lundi au vendredi.
Bien cordialement.
B4B PAYMENTS TEAM
My awful experience with B4B payments
I received a preloaded card with money in it. However, I cannot access this card as when I try to login it asks me to input a code which is sent through SMS. I have yet to receive a text within the 3 minute time window with the security code even though the company has my number as it alerted me that I have been 'gifted' the card.
Also looking at the features there seems to be very little you can do with the money as you cannot transfer to paypal of debit visa cards easily.
Overall I would advise businesses to stay well away from this product as it a massive headache. If you wanted to give to money to a user, just give them cash or a gift card to avoid using this scam of a service.
2023年5月8日
自発的なレビュー
B4BPayments からの回答
Hi Fred,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
unable to finish registration of new card
2023年5月4日
自発的なレビュー
B4BPayments からの回答
Hi Pavel,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I can`t reset password and it is…
I can`t reset password and it is impossible to use this card.
2023年5月3日
自発的なレビュー
B4BPayments からの回答
Hi Sigmund,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have this card as a way to get my…
I have this card as a way to get my refund from Fitbit. I didn't pay attention that I still have balance 136€. I called the contact support and they asked me to contact Fitbit, since it's been issued by Fitbit. But when I contacted Fitbit they said that only B4B can do that. It's good to make you crazy while it's actually you're money that they are taking
2023年4月11日
自発的なレビュー
B4BPayments からの回答
Hi Amalia,
I'm sorry to learn of the experience you've had.
We confirm that you need to contact FitBit for further assistance on this
Kind Regards,
B4B Payments Team
No way to contact b4b payments
It is impossible to close an account what I never opened as not possible to get in touch with b4bpayments. The account was opened in my behalf by a retailer to process a refund couple of years ago, the account have 0 balance, tried to contact B4B on number of occasion to close the account, still no success.
2023年5月2日
自発的なレビュー
B4BPayments からの回答
Hi utab,
I'm sorry to learn of the experience you've had with us.
The vcard issued by the merchant is valid for one year only so it doesn't necessary need to be closed, once expired it will be automatically closed.
Anyway we’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Won’t let me log in or except my…
Won’t let me log in or except my account or password keeps asking for code sent which I don’t have and will not send another one
2023年5月1日
自発的なレビュー
B4BPayments からの回答
Hi Jim,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
I am not receiving my phone…
I am not receiving my phone notification for the code to reset password. It just never arrives. I've been on hold to the 24/7 phone line for a very long time. Why doesn't anyone answer either of your lines? i.e. the US & the European number? Very very frustrating.
2023年4月13日
自発的なレビュー
B4BPayments からの回答
Hi Di Dobbs,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
We are extremely busy today, i am afraid
Would you mind to try again giving us a call at +44 203 475 5351 or +16042000554 whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
We are available Monday to Friday, from 9am to 5:30pm - UK time.
Regards,
B4B Payments Team
Short expiry on card usage
Short expiry on card usage, no communication that expiry date was coming up.
2023年3月23日
自発的なレビュー
B4BPayments からの回答
Hi Lola,
I'm sorry to learn of the experience you've had with us.
Your company issuer, provided to you a vcard valid for one year only, i am afraid.
Furthermore, the expiry date is clearly indicated on your account.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Please note that, if the funds expired with the card, you need to contact the company issuer directly for further assistance on this.
Regards,
B4B Payments Team
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