I took out a Beanz subscription after purchasing a Sage Dual Boiler (great machine) and am delighted I did so. The subscription is good value and offered a way to try many different types of bean... ãã£ãšèŠã

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Mein Anliegen wurde ohne jeglichen Kommentar durch den Support ungelöst geschlossen. Edit 15.07.26: um hier nicht stehen zu lassen, ich hÀtte versÀumt, an der Lösung des Problems beizutragen: es... ãã£ãšèŠã
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Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... ãã£ãšèŠã
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... ãã£ãšèŠã
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beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Baristaâs Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. Weâll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
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- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
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- www.beanz.com
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Fantastic support and friendly agent's
Fantastic support and friendly agent's. Had issues with my cashback payment. It took a while to resolve, but they persistent and kept me informed.
Super schnelle und hilfsbereiteâŠ
Super schnelle und hilfsbereite Menschen. Verlieren nicht die Fassung, auch wenn man erneut nicht voran kam.
Sehr freundliche und schnelle Antwort.
Good communication but little slow
Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.
Beratung
Meine Kaffeesorte war nicht mehr verfÃŒgbar. Ich wurde sehr gut zu einer neuen beraten.
Vfm and choice
Itâs too expensive
Had the subscription for a couple of years with mixed coffee quality. Itâs become too expensive for me to maintain the subscription.

Beanz ããã®åç
Issue reported and resolved within theâŠ
Issue reported and resolved within the one phone call, missing item received very quickly
Prompt and professionalâŠ
Prompt response with professional communication and a clear customer focused approach to achieve a solution.
I provided proof of purchase and theâŠ
I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion.
Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.

Beanz ããã®åç
If Carlsberg did Customer Service !
The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner
not very responsive
If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.

Beanz ããã®åç
A package didn't arrive
A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!
Efficient & Helpful Customer Support
My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.
Amazing customer service
Amazing customer service! Needed help ordering decaf beans and they helped me all the way!
Team member was very polite
Team member was very polite, answered my questions, solved my problem.
Beanz has great customer service!
A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!
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