Able to browse freely, good service at Ashton u Lyne store (Phil) delivery good, paid for it to be made up as purchased Ottoman, guys were great
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所在地
所在地を変更Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN Ashton Under Lyne, Lancashire, GB
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We visited the Ashton-under-Lyne store, and Jake greeted us, answered all our questions, and recommended a mattress that we ended up buying. The whole process from start to finish was a very pleasa... もっと見る
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I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me... もっと見る
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The 2 fellas delivering our bed and mattress- Inigo and Howard - were so helpful. They not only lugged everything into our home but also carried some very heavy and bulky items up a narrow staircase i... もっと見る
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企業情報
Bensons For Beds - Ashton Under Lyne について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN, Ashton Under Lyne, Lancashire, 英国
4.8
優良
178件のレビュー
顧客にレビューを依頼しています
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Tony was very knowledgeable and was…
Tony was very knowledgeable and was able to recommend the perfect mattress for us. He was super friendly and we would definitely recommend Bensons
2026年9月27日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind words, it was our pleasure to help you find the perfect mattress. We take pride in providing friendly and knowledgeable service and are grateful for your recommendation of Bensons. Sweet dreams!
I went in not sure what I wanted
I went in not sure what I wanted and Jake helped me find a mattress that fit my needs. Very friendly, would recommend people to shop here.
2026年9月26日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for the kind words, we are so happy to hear that Jake helped you find the perfect mattress! We strive to provide excellent customer service and we would love to have you recommend others to shop with us. See you again soon!
Manager was very welcoming
Manager was very welcoming. Talked us through mattresses and Farai was brilliant. Answered all our questions what we asked
2026年9月26日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind review! We are so happy to hear that our manager and Farai provided excellent service and answered all of your questions. Your satisfaction is our top priority. Come back anytime! 😀
Assistant was very helpful
Assistant was very helpful. She offered me the opportunity to lie down on the extra firm mattress or even have a sleep. She was very polite and very helpful. I would highly recommend giving them a visit.
2026年9月24日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your wonderful feedback! We are so pleased to hear that our assistant was very helpful and polite, and that you had such a positive experience. We truly appreciate your recommendation!
Team Bensons
A great experience
We visited the Ashton-under-Lyne store, and Jake greeted us, answered all our questions, and recommended a mattress that we ended up buying.
The whole process from start to finish was a very pleasant experience. The firm mattress I bought is helping with my bad back, and I have no complaints so far.
2026年8月23日
Bensons For Beds - Ashton Under Lyne からの回答
We're so pleased to hear you had such a pleasant experience at our Ashton-under-Lyne store! It's wonderful that our colleague was able to assist you so effectively, answering all your questions and helping you find the perfect mattress. We're especially glad to know your new firm mattress is helping with your back.
Team Bensons
Disappointed
Originally went into Besons to purchase a low divan base, couldn't get what I wanted, there was an ottoman bed on display that looked the part, went home to measure up, we only measured length wise, not realising that a ottoman 4ft 6in bed is a hell of a lot wider, we ordered it ,
Consequently when it arrived it didn't fit, went back to the shop, explained what had happened, if you want your money back they charge you 20% of the cost. Rather than loose all that money I compromised on another base and headboard, i had paid a £100 installation for the previous bed, but was still charged £50 for the installation of the new bed, I love the new base and headboard, only problem is the colour i picked is great on the base, but drawers and headboard are a shade darker. Looked after bensons rules and regulations online, if does say about differing shades, so thats it. Would i recommend Bensons no.
2026年8月10日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the ottoman bed not fitting, we do offer all dimensions for the customer to measure if the product would fit or not. We understand your frustration and have taken note of your feedback. The full value of what you spent on your on first order was transferred to your reselection and you paid the difference so you did not pay installation costs twice, only once on the second order.
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind words! We strive to provide exceptional customer service and I am thrilled that our team was able to assist you. We appreciate your support!
Exceptional service from start to finish
Excellent service from choosing and ordering the mattress with the member of staff, Jake, to the delivery by James and his driver mate who took the mattress upstairs for us due to a disability. Kept up to date regularly with delivery time and would definitely recommend.
2026年9月8日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind review! We are thrilled to hear that Jake and James provided excellent service from start to finish. Our team always strives to go above and beyond for our customers. Thank you for recommending us!
Very helpful staff.
2026年9月7日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind words! Our staff is dedicated to providing excellent service to our customers. We're glad they were able to assist you. #HappyCustomers
Knowledgeable and friendly staff
Knowledgeable and friendly staff
Good delivery date and time
Will see you again
2026年9月7日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind words! We are thrilled to hear that our staff provided you with exceptional service and a convenient delivery schedule. We look forward to serving you again in the future.
Great knowledge of products
Very friendly without being pushy. Was able to answer all of our questions and there was 25% off so got my pillows and protector free basically. Would absolutely recommend
2026年8月30日
Bensons For Beds - Ashton Under Lyne からの回答
THANKYOU for your review, Its great to know you had a 5* experience & very much appreciated that you took the time to give us such valuable feedback. Regards Tony SM
TIMELY, FRIENDLY
1. salespeople have good attitude, helpful
2. timely delivery and installation, smooth process
3. It would be much better if mattress could be delivered on the same date instead of make-to-order
2026年8月25日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for the positive feedback and for sharing your experience! We are glad to hear that our salespeople were helpful and provided excellent service. We will definitely take note of your suggestion for same-day mattress delivery. Thank you for choosing our company for your purchase!
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your review! We are thrilled to know that you had a positive experience with us. Our team strives to provide a laid-back and informative shopping experience. We also pride ourselves on offering a variety of high-quality beds and mattresses to fit every individual's needs. We appreciate your support and hope to see you again soon!
Great experience and happy with purchase
Phil at the ashton store was great, really knowledgeable and helpful.
2026年8月26日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your encouraging feedback! We strive to have knowledgeable and helpful team members like Phil at all of our stores. Come back and see us again soon! #CustomerServiceGoals
Very pleasant experience
When we arrived at Bensons for beds, we were greeted by the very friendly & helpful Farai. He gave us a pillow each and encouraged us to try all the beds we wanted to, he made sure he was always near to us in case we needed any help but without being in our faces.
The mattress which was right for us was the Simba hybrid medium/firm mattress.
The delivery was also great, the delivery people contacted me the day before, to check that the delivery slot was still convenient. On the day, they were running ahead of schedule, so contacted me to see if it was ok to deliver my mattress early. They were both very friendly and efficient.
Overall we have had a great experience and I would highly recommend Bensons for beds.
2026年8月11日
Bensons For Beds - Ashton Under Lyne からの回答
Hi Janine,
Thank you for such a wonderful review! 😊 We're delighted to hear that Farai made your visit so comfortable and enjoyable with his friendly, helpful, and no-pressure approach. It's great to know he helped you find the perfect Simba Hybrid mattress, and that our delivery team kept you well informed and provided a friendly, efficient service. We'll be sure to pass on your kind words to everyone involved. Thank you for your recommendation, and we hope you enjoy many nights of great sleep!
Megan | Customer Care Specialist⭐
Bensons For Beds - Ashton Under Lyne からの回答
We're so happy to hear that you had a great experience with our service. Thank you for your kind words!
Team Bensons
Delivery service Chronic
The staff in the shop where polite very helpful and considerate to our needs.
The delivery men where disrespectful of our new beds that costs over a £1000 each. They dragged them over the floor, They spoke in there native language complaining that they had to go up 2x flights of stairs (which are not steep). They did not greet us with any politeness, they did not smile but continued to natter in there own language. They showed no respect that it was a new build house with new carpets. They have not left with enough bolts for the headboard as there should be 4 on each bed not 2.When showing us how to use the remotes it was up down, that was it. (nothing about setting memory).
2026年8月20日
Bensons For Beds - Ashton Under Lyne からの回答
Hello Lola,
Thank you for taking the time to share your feedback. We are pleased to hear that you found the store team polite, helpful and considerate throughout your purchase.
However, we are very sorry to learn that your delivery experience fell below the standards expected. We understand your concerns regarding the handling of your beds. We have noted all of the points you have raised and will ensure your feedback is passed on to our third-party courier and delivery partner.
We appreciate you bringing these matters to our attention and apologise again for the experience you received,
Megan | Customer Care Specialist
Superb customer experience
We went to the store in Ashton-under-Lyne and were assisted by Jake who was absolutely amazing. Super helpful, answered all of our questions and helped us find the mattress and bed frame that suited our needs and budget. He made the entire experience quick and pain-free. Thank you so much!
2026年8月16日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're so pleased to hear about your positive experience at our Ashton-under-Lyne store! It's wonderful that our team member was super helpful, answered all your questions, and made finding the right mattress and bed frame quick and pain-free. Thank you for your kind words!
Team Bensons
I was helped by Jake
I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me aware that if I needed assistance he would be around to help. I was very pleased with my experience. I found that it was easier to choose when seeing these items and being able to test them, than trying to choose online.
2026年8月15日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're so pleased to hear you had such a positive experience! It's wonderful that our team member was able to answer all your questions and explain the differences between products, while also respecting your space. We're delighted you found it easier to choose in-store and are very pleased with your experience.
Team Bensons
Good overall experience
Aga was most helpful and took time to listen to our needs. However whilst the service was very good it was not great having to pay £79 for delivery. Not that I object to delivery charges but maybe a more reasonable amount she £30- £40 would be better.
2026年8月10日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for taking time out of your day to do the review, we appreciate the feedback and will pass the message on
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