Very friendly without being pushy. Was able to answer all of our questions and there was 25% off so got my pillows and protector free basically. Would absolutely recommend
所在地
所在地を変更Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN Ashton Under Lyne, Lancashire, GB
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レビュアーのコメントを見てみましょう
1. salespeople have good attitude, helpful 2. timely delivery and installation, smooth process 3. It would be much better if mattress could be delivered on the same date instead of make-to-order
企業が回答しました
We were pleased with our experience as from setting foot in the door, we were asked if we needed help, politely declined initially and we were left to browse. The store assistant Jake was more than... もっと見る
I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Ashton Under Lyne について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN, Ashton Under Lyne, Lancashire, 英国
4.7
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing in store service
Amazing in store service, regular updates and communication after this, prompt and friendly delivery! Very happy customer
2026年3月21日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you so much Mr Fenton! We’re delighted to hear you had amazing in‑store service, received regular updates, and enjoyed a prompt and friendly delivery. We’re so happy to have you as a very happy customer,
Megan at Customer Care! 🚚✨
The Sales Advisor Andre was lovely and…
The Sales Advisor Andre was lovely and nothing was too much trouble for him. He was really thorough and showed us lots of different options with head boards, drawers in the divan or a lift up bed.
2026年3月20日
Bensons For Beds - Ashton Under Lyne からの回答
Thanks for the lovely review Christine! Andre sounds like an absolute star — thorough, patient, and full of great ideas. So glad he could walk you through all the options and make the whole experience a breeze!
We hope to see you next time! Megan at Customer Care 😊
Bensons For Beds - Ashton Under Lyne からの回答
Gemma will be over the moon to hear this Mrs McLean! 🌟 She’s a star, and we’re so glad she made your visit such a pleasure,
Megan at Customer Care
Fantastic customer service
I would like to express my gratitude to the entire staff at this store; they were great and accommodating, and they left us alone without any sense of urgency. Additionally, would it be possible to acknowledge Andrej, the sales assistant who assisted us in accomplishing our objective? He was a delightful individual very helpful and no pushy sales tacticsat all, I would encourage anyone in search of a bed to visit this Store,
2026年3月14日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you so much for the wonderful feedback! 🌟 We’re thrilled the team made you feel relaxed and supported during your visit. Andrej will be absolutely delighted to get this shout‑out — he’s a star, and we’re so glad he helped you find exactly what you needed with zero pressure. We really appreciate the recommendation,
Megan at Customer Care
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your review! We’re so pleased you experienced a no‑pressure sale and found our salesperson friendly and experienced. We really appreciate your feedback,
Megan at Customer Care
The staff in the store were brilliant
The staff in the store were brilliant, as were those who delivered. I am really happy with the bed and the service as a whole. My first mattress wasn’t right for me and I exchanged it under the guarantee without any fuss. Would highly recommend
2026年3月9日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you so much for your lovely feedback! We're delighted to hear that both our in‑store team and delivery staff were brilliant, and that you're really happy with your new bed. It’s great to know the comfort guarantee made exchanging your first mattress easy and fuss‑free. We truly appreciate your recommendation. – Megan at Customer Care
Brilliant service and informed
Brilliant service and informed
Along the process of progress of my order.
2026年3月7日
Bensons For Beds - Ashton Under Lyne からの回答
John Appleton,
We're happy to hear that you received brilliant and informed service throughout your order's progress. Thank you for your positive feedback!
Team Bensons
Great service
Great service, not overly bearing but let you know they’re there and made sure we got the benefit of the offers that were available
2026年2月27日
Bensons For Beds - Ashton Under Lyne からの回答
Dawn,
We appreciate you taking the time to leave us such a great review! We're so happy to hear that you were well looked after and benefited from the available offers.
Team Bensons
Lovely experience
We were able to see and try the beds unaccompanied and the staff were there if we needed any advice. Lianne was very helpful and informative when we were ready to order, in fact she was really lovely and friendly. The whole experience was extremely good.
2026年3月1日
Bensons For Beds - Ashton Under Lyne からの回答
Lindsay Edmondson,
We appreciate your wonderful feedback! We're so glad you felt comfortable exploring the beds and that our team was available to assist. It's great to hear you found a team member so lovely and helpful, and that your overall experience was excellent.
Team Bensons
Gemma who helped us allowed us to…
Gemma who helped us allowed us to explore the beds giving her knowledge and guidance but without being over us the whole time. It made the experience so much easier and when we need a new mattress we’ll definitely return to this store.
2026年2月23日
Bensons For Beds - Ashton Under Lyne からの回答
Thanks so much! Gemma will be thrilled to hear this. We’re glad her friendly guidance helped you find the perfect fit without the pressure. Can’t wait to welcome you back when it’s mattress‑time,
See you next time! Megan at Customer Care 😊
We walked in and didn’t know anything…
We walked in and didn’t know anything about the different beds, we spoke to Gemma at benson for beds at Ashton under Lyne snipe retail park who was very knowledgeable on every bed, she walked us round each bed to try and talked us through each one as they were all so different from how they were manufactured to layers inside, we settled on the Hypnos 05 bed which was so comfy when lying on it. I didn’t want to go anywhere else because Gemma was so helpful. Looking forward to the delivery day and a cosy comfy night sleep. I also told Gemma I have back and hip pain which she talked us through how the bed should conform to the body and no pressure on the body which she checked for when we was lay on the beds. Thank you very much, Gemma is an asset to the store.
2026年2月15日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We appreciate your positive feedback. We're happy to hear that you received helpful advice and that our colleague was able to assist you in finding the perfect bed. Thank you for sharing your experience.
Stewart - Team Bensons
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for contacting Bensons for Beds and leaving us a great review. Do be sure to come back to when you need new beds and we will be happy to help. Michael @ Team Bensons
Excellent service throughout
Excellent service throughout. Very pleased with the Bergen wardrobe I have purchased. Excellent value and very happy with the quality. Excellent communication regarding my purchase. Excellent service from the recommended tradesmen who constructed my purchased wardrobe following delivery.
2026年2月4日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to hear about your excellent experience! It's great to know you're pleased with the wardrobe's value and quality. We appreciate your positive feedback regarding our communication and the service from the tradesmen.
Order a bed to be delivered as a whole item and you will be charged twice. One for base and once for mattress, delivered in one trip.
Beware of what I regarded as sharp practice on delivery charges. Charged for bed then mattress separately but delivered together.
Also, part missing but this was rectified swiftly, within 24 hours
That aspect was excellent service recovery.
2026年1月29日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for taking the time to share your feedback Terry. We’re really sorry to hear the delivery charges didn’t feel clear — that’s certainly not the experience we want for our customers, and your comments will be passed on so we can review this.
We’re glad, though, that when a part was missing, our team resolved it quickly and within 24 hours — great to hear the service recovery hit the mark.
Thanks again for letting us know — it really helps us improve,
- Megan at Customer Care💜
Bensons For Beds - Ashton Under Lyne からの回答
We're glad you received excellent support from our store manager. We appreciate your positive feedback,
Megan at Customer Care
Excellent
Excellent. Bed was delivered on time and the delivery drivers were polite and friendly
2026年1月15日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to know your bed was delivered punctually and that our delivery team was courteous and amiable. Thank you for your positive feedback.
Great staff professional service.
2026年1月18日
Bensons For Beds - Ashton Under Lyne からの回答
We're so glad our staff provided professional service! It's what we strive for, and we appreciate your positive feedback.
Long lead time
We order our king mattress and arrived when they said it would
We are pleased with the whole process, selection, delivery and product.
It would be nice if it could had been delivered in a shorter time frame.
2026年1月12日
Bensons For Beds - Ashton Under Lyne からの回答
We're glad you are pleased with the selection, delivery, and your new king mattress. We appreciate your feedback and will consider ways to improve our delivery time frame. Thanks for your review.
Phil the sales advisor at Ashton Under…
Phil the sales advisor at Ashton Under Lyne store was brilliant and with his help we bought 2 new beds and mattresses ready for when we move house 😊
2026年1月14日
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to hear that you had a brilliant experience at our Ashton Under Lyne store. We appreciate your positive feedback and are glad we could help you find the perfect beds and mattresses for your new home.
Bensons For Beds - Ashton Under Lyne からの回答
We’re delighted to hear our delivery team was polite, helpful, and made the process smooth for you. Thank you for your positive review – Lauryn at Customer Care 💜
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