Very friendly without being pushy. Was able to answer all of our questions and there was 25% off so got my pillows and protector free basically. Would absolutely recommend
所在地
所在地を変更Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN Ashton Under Lyne, Lancashire, GB
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レビュアーのコメントを見てみましょう
1. salespeople have good attitude, helpful 2. timely delivery and installation, smooth process 3. It would be much better if mattress could be delivered on the same date instead of make-to-order
企業が回答しました
We were pleased with our experience as from setting foot in the door, we were asked if we needed help, politely declined initially and we were left to browse. The store assistant Jake was more than... もっと見る
I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Ashton Under Lyne について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN, Ashton Under Lyne, Lancashire, 英国
4.7
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchase in showroom, self assemble bed
Showroom person (Lianne) was very helpful and knowledgeable and good with the kids. We found what we wanted. Delivery was efficient. Putting it up took about 1hr30, but all straightforward. Would recommend them.
2025年11月25日
Bensons For Beds - Ashton Under Lyne からの回答
We appreciate your positive feedback! We're happy to hear that our showroom staff was helpful and knowledgeable, and that the delivery and setup were efficient. Thank you for recommending us!
Thank you, Team Bensons - Jess
Double bed Sealy Posturepedic mattress.
Phil member of staff who served us was very polite, helpful & had a lot of knowledge whilst helping us choose the mattress.
2025年12月11日
Bensons For Beds - Ashton Under Lyne からの回答
Wow this is amazing! We really appreciate the time taken to leave us this review. We trust you will continue to experience great comfort with this mattress. Thank you, Stewart- Team Bensons
Bensons For Beds - Ashton Under Lyne からの回答
We're glad you enjoyed your experience. It's wonderful to hear the young lady was helpful and attentive. Thank you for your feedback.
Bensons For Beds - Ashton Under Lyne からの回答
We're so glad to hear that you found our team member to be helpful. We appreciate your feedback!
Bensons For Beds - Ashton Under Lyne からの回答
We appreciate you sharing this with us Paul! We are so glad that our staff was helpful and gave good advice during your visit with us.
Take care and see you again soon,
Megan at Customer Care
The salesperson (Aga) is really lovely
The salesperson (Aga) is really lovely. She’s knowledgeable, friendly, professional and very easy to talk to. She’s served us twice before when we’ve bought beds and we now only go to store when we know she’s going to be in. She’s a real asset to Benson’s. I wish all salespeople were like Aga.
2025年11月13日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to hear that you find our salesperson lovely, knowledgeable, and easy to talk to. It's great to know that you specifically visit our store when they are working. Thank you so much- Megan at Customer Care
The time spent explaining our options…
The time spent explaining our options with respect to our previous purchases and preferences. Lianne was very professional and knowledgeable.
2025年11月13日
Bensons For Beds - Ashton Under Lyne からの回答
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments.
– Thank you, Anthea - Team Bensons
Really good experience
Lianne was very helpful and professional, which made my experience really good.
2025年11月4日
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to hear that our team member provided professional and helpful service, making your experience a really good one. Thank you for an amazing review – Lauryn at Customer Care 💜
Great service
From ordering the bed in the showroom to delivery and installation was a stress free experience
2025年10月3日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your wonderful feedback! We’re delighted to hear your bed purchase, delivery, and installation was completely stress-free.
We appreciate your support and hope you enjoy your new bed!
Best Wishes,
Megan at Customer Care
Fantastic service
My partner and myself walked into the store unsure as to what mattress we needed. Phil greeted us and was extremely helpful with getting us set up on the firmness tester but his knowledge and expertise during the time we were looking at all the options sold us with the mattress (and pillows) we ended up purchasing. He was very friendly and knowledgable which helped making our decision very easy.
2025年10月1日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for sharing your experience with us Jesse! We're so pleased to hear Phil was able to guide you with his knowledge and friendly approach. It’s great that he made your decision easy—we’ll be sure to pass on your kind words!
Take care,
Megan at Customer Care
Excellent service
absolutely wonderful experience buying a new bed from someone who didn't have a clue!!! Anthony was so helpful, answered all my questions and assisted me with such a friendly manner. Would absolutely recommend, super fast delivery too.
2025年9月26日
Bensons For Beds - Ashton Under Lyne からの回答
We appreciate you sharing your positive feedback! We are so glad that our team member was helpful and friendly during your bed purchase, and that you received super fast delivery.
Thank you,
Lauryn at Customer Care
New life new bed
Went into store Ashton Under Lyne and found what I wanted, got great assistance from Phil who helped me secure the bed I wanted.
Came back few weeks later to change my mattress as it didn’t suit me and got brilliant discount from the team as it was BH so bonus. Brilliant customer service from the store.
2025年8月29日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We're happy to hear that you found what you wanted and received great assistance in our store. We appreciate you sharing your positive experience and that our team could help you find a more suitable mattress. Thank you for your feedback, Megan at Customer Care
The delivery was smooth and amazing
The delivery was smooth and amazing. The staff did great!
2025年8月24日
Bensons For Beds - Ashton Under Lyne からの回答
We appreciate you taking the time to leave us feedback. We're so glad the delivery was smooth and that our staff did a great job for you!
Take care,
Megan at Customer care
A good range of options with easy to…
A good range of options with easy to understand pricing.
Staff are both friendly and helpful (but not too pushy).
2025年8月3日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our options and pricing easy to understand. Our team takes pride in providing friendly and helpful service without being pushy. We hope to see you again soon!
Great customer service and no hard…
Great customer service and no hard sell. We were taken round the store advising us of our different options.
2025年7月31日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for your kind words! We pride ourselves on providing exceptional customer service and helping our customers make informed decisions. We look forward to seeing you again soon! Megan at Customer Care
Great service from the staff at…
Great service from the staff at Ashton-u-lyne store, very helpful and polite.
2025年7月30日
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for sharing your experience! We pride ourselves on our exceptional service and it's great to hear that our staff at the Ashton-u-lyne store were helpful and polite. We hope to have the opportunity to see you again soon, Megan at Customer Care
Complete Furnishing of Two Bedrooms
I bought quite a few items of bedroom furniture over three visits to a store, two superking beds with headboards, two wardrobes, four bedside tables and a chest of drawers. I received very helpful advice during the ordering process. Ordering was easy and I wanted the goods delayed whilst construction at home was in progress. The assistant was very helpful with this process.
2025年7月21日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for choosing our store for your bedroom furniture needs! We are thrilled to hear that our team provided helpful advice throughout the ordering process, and that we were able to accommodate your construction schedule. We appreciate your business and hope you enjoy your new furniture, Megan at Customer Care
helpful and friendly
Paul was very helpful and friendly. Helped me decide what he’d would suit me and suggested a number of beds I would like
2025年7月23日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
Thank you for sharing your experience, we are thrilled to hear that Paul was able to assist you in finding the perfect bed. Our team takes pride in providing friendly and helpful service, and we are glad to have met your expectations. We hope you enjoy your new bed, Megan at Customer Care
Absolutely horrific customer service…
Absolutely horrific customer service from this store.
We went in store to purchase a bed and mattress which came to a total of £3.5k. We were in the process of moving house and they said it would take 8 weeks for delivery. The day of delivery my partner took the day of work to ensure it could be built and ready for the night, the same morning he took the old bed/mattress to the tip.
The delivery driver then rang us and told us the wrong address had been noted by the sales assistant in the store! We thought it would be a quick fix and they could deliver it to our house as it was a mistake made by them.
This wasn't the case. We spent two days trying to ring around to find out whats happening and different numbers they gave us. I then personally went into store to speak with the manager as they kept saying the manager isnt available to contact. In store there was no manager. Again, the next day trying to contact the manager and she was in ‘meetings’ all day but was going to call us back. It took nearly 48 hours for her to ring and apologise for what happened. Considering this was their fault. We had no bed or mattress and nothing to compensate.
Its now been cancelled as we spent all of the last few days trying to chase the manager for an update but they didn't seem to care.
So now we have to try find another company for a new bed.
Absolutely disgusting customer service, do not recommend buying from bensons. Save your money.
2025年7月16日
自発的なレビュー
Bensons For Beds - Ashton Under Lyne からの回答
We regret to hear about the issues you experienced with your order, especially the incorrect address and the difficulty reaching a manager in store. We appreciate you bringing this to our attention, and we'll review what happened to prevent similar situations which resulted in the cancellation of the order.
Thank you for your review,
Megan at Bensons for Beds Customer Care.
Bensons For Beds - Ashton Under Lyne からの回答
Thank you so much for your positive review! Providing professional and top-notch service to our customers is our number one priority. We appreciate your support and look forward to continuing to see you in the future, Megan at Customer Care
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