Calm and quiet store. Advise available. Delivery was 5 days after purchase. Delivery drivers lovely, carried the mattress upstairs and taken the old one. Shoe protectors on, smile on their faces.
所在地
所在地を変更Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
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レビュアーのコメントを見てみましょう
Andy at the Peterborough store was great, there was no pressure sales tactics. We took as long as we needed but the main thing is the knowledge and experience got us to the right place. The delivery... もっと見る
企業が回答しました
The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... もっと見る
企業が回答しました
Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Peterborough について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, 英国
4.7
優良
100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Salesman very pleasant made buying the…
Salesman very pleasant made buying the bed straightforward
2026年2月6日
Bensons For Beds - Peterborough からの回答
We appreciate your positive feedback! We're so glad the salesperson made buying the bed straightforward and pleasant for you.
Bensons For Beds - Peterborough からの回答
We appreciate your positive feedback! We are so glad you found the customer service great.
No pushy sales people, lots of choice and a wonderful bed!
From the moment we entered the showroom to having the bed delivered, the service was fantastic. No pushy sales people, just friendly faces that hovered about and answered questions when required. Excellent knowledge on all products, shout out to Jason! The delivery service was great too. Booked a date that was suitable for us and constant updates in the days leading up to delivery.
2026年1月4日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you had a fantastic experience from start to finish! It's great to know that our team provided excellent service with their knowledge and friendly approach. We appreciate your positive feedback regarding the delivery service and updates.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Very good experience
Jason was excellent, he knew his stock and helped us with exactly what we wanted
2026年1月25日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you had such a positive experience! We appreciate you mentioning how helpful our team member was in assisting you.
Bensons For Beds - Peterborough からの回答
We appreciate your positive feedback regarding our mattress selection and helpful staff! We are happy you had a great experience with us.
Very efficient and accommodating in…
Very efficient and accommodating in store and the delivery was on time and as they said it would be
2026年1月23日
Bensons For Beds - Peterborough からの回答
We appreciate you sharing your positive experience! We're so glad to hear that our team was efficient and accommodating, and that your delivery arrived on time.
Excellent service
The show room staff were very helpful and friendly. We did not wait long for delivery, and we were kept well informed about our delivery date and times. The delivery drivers on the day were excellent, thank you for the good service
2026年1月19日
Bensons For Beds - Peterborough からの回答
We're so happy to hear that our showroom staff were helpful and friendly! It's great you were kept informed about your delivery and that the drivers were excellent. Thank you for your positive feedback.
Made to feel welcome on entering shop
Made to feel welcome on entering shop
Staff very helpful and helped to pick a matteras
Jason could no do enough for us
THANK YOU JASON
2026年1月12日
Bensons For Beds - Peterborough からの回答
We appreciate your kind words! We are so glad that our staff made you feel welcome and helped you choose a mattress. We will pass along your thanks!
Great service from the Peterborough…
Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated the ottoman element and showed us the different colours available and style of headboard. No hard sell just relevant information. David explained finance deals and current promotions to give us the best deal. Delivery date to suit us. An all round fantastic service.
2026年1月8日
Bensons For Beds - Peterborough からの回答
We’re so glad the Peterborough team gave you time to browse and then provided helpful, no-pressure advice – sounds like a fantastic experience! Thank you for your positive review – Lauryn at Customer Care 💜
Good range, helpful staff
A goood range of beds and a salesman who was helpful without being pushy.
2025年12月31日
Bensons For Beds - Peterborough からの回答
Thank you for your review! We’re so pleased you found a great range of beds and enjoyed our helpful, no-pressure approach. That’s exactly what we aim for,
Megan at Customer Care
Mislead a little
Mislead a little. I knew what I wanted and the salesman was quick to take payment. Didn't explain anything other than the delivery date. Only when he gave me my paperwork did he tell me I had been charged £49 for delivery. Wish I had gone to Dreams, who would have been 10% cheaper and free delivery
2025年12月29日
Bensons For Beds - Peterborough からの回答
We appreciate your feedback and we're sorry to hear about the delivery charge surprise and the lack of explanation during your purchase. We'll review our communication process to ensure clarity for all customers in the future. Thank you for bringing this to our attention - Lauryn at Customer Care.
Don't waste your money.
Bed base bought in April manufactured by Slumberland, the base after a few months began to emit a terrible smell and the material that covered the wood became sticky to the touch. Bensons for Beds sent out a technician who then blamed me and my home! They will tell you that they have never had this issue before and refuse to refund or exchange. Maybe once a reputable company, sadly no more....
2025年12月6日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
Thank you for sharing your feedback Rebecca. We’re very sorry to hear about the issues you’ve experienced with your divan base. This is not the level of service we aim to provide. We’ve since contacted you directly to discuss the matter further.
Thank you,
Megan at Customer Care
Terrible customer service
Terrible customer service! My Mother bought a Slumberland Divan Base in April 2025, after about 4 months the base material became sticky and smelled awful. Bensons for Beds will not accept that the base is faulty and have blamed my mothers property. My Mothers home has no mould, no damp and is extremely clean. If you buy an item from Bensons that is faulty they will do everything they can to hide from their responsibility. PLEASE DO NOT SPEND YOUR MONEY WITH THEM!
2025年12月6日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
Thank you for sharing your feedback Becky. We’re very sorry to hear about the issues you’ve experienced with your divan base. This is not the level of service we aim to provide. We’ve since contacted you directly to discuss the matter further.
Thank you,
Megan at Customer Care
Great service from Peterborough branch
I bought three Tempur pillows, but on reflection decided that I would be better with Soft, rather than Medium, stiffness. On returning them a few days after my purchase I was given replacements straight away. All now sorted for Christmas. Many thanks to the store salesman. (Not sure who to thank).
2025年12月3日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
We're happy to hear that the pillow exchange process was smooth and efficient for you. We appreciate you sharing your positive experience and are glad everything is sorted for Christmas. Thank you for your feedback!
– Thank you, Jess- Team Bensons
Helpful and efficient service
Jason was extremely helpful and answered all our questions and offered alternatives without pressure
2025年11月30日
Bensons For Beds - Peterborough からの回答
We're happy to hear that our team member was so helpful and provided alternatives without any pressure. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Bensons For Beds - Peterborough からの回答
We appreciate your positive feedback! We are so glad you enjoyed our service, delivery, and comfortable bed. It was our pleasure to help.
Hassel free experience
Well laid out store. Given good advice on what we needed to look for, then left to find a mattress that met our needs and budget. Order and costs fully explained.
2025年11月10日
Bensons For Beds - Peterborough からの回答
We appreciate you sharing your store experience! We're happy to hear that you received helpful advice and found a mattress that met your needs and budget.
Thanks again for your support—it means a lot!
Megan at Customer Care
Appalling customer service Lied to by…
Appalling customer service Lied to by staff on delivery, told at 4pm the day before that delivery is not possible, then got an email saying a week later. Called the day before to check it was still on and then told delayed again for a different reason. Will never order from these again. Disgusting customer service, paid nearly 3 grand and they just treat you so bad.
2025年10月29日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
Thank you for your feedback — we’re genuinely sorry for the inconvenience and frustration caused by the delays and miscommunication around your delivery. We understand how disappointing this experience has been, especially given the value of your order.
We want to reassure you that we’ve now discussed the next steps with you directly, and your delivery is confirmed to go ahead tomorrow as promised. We’re committed to ensuring everything is completed smoothly from here.
Kind regards,
Megan
Customer Care Specialist
Great
Great, helpful friendly staff experience of selling beds and mattresses made our life and choose the product we want very easy
2025年10月21日
Bensons For Beds - Peterborough からの回答
We're delighted our team's expertise made selecting your new bed and mattress easy. We appreciate your positive feedback and are glad you had a great experience!
See you again soon,
Megan at Customer Care
The gentleman was very helpful with my…
The gentleman was very helpful with my bed order. The date given for delivery to the necessary bedroom is good.
2025年10月16日
Bensons For Beds - Peterborough からの回答
We're so happy the gentleman was helpful with your bed order, and the delivery date to the bedroom suits your needs. Thank you for your positive feedback,
Megan at Customer Care
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