The Salesman in the Peterborough branch (?Dave) was fabulous. He really listened to what we wanted and guided us accordingly. The mattress was available promptly and the delivery drivers (Paul and B... もっと見る
企業が回答しました
所在地
所在地を変更Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR Peterborough, Cambridgeshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service from the Peterborough store. Given time to look in our own without hard sell techniques. After a while we were approached by David who explained the makeup of the mattress, demonstrated... もっと見る
企業が回答しました
David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definite... もっと見る
企業が回答しました
I was welcomed by Ryan, when l entered Bensons For Beds. He was friendly, helpful and professional from start to finish. I felt comfortable browsing around and no pressure to purchase anything. My s... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Peterborough について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit B2 Brotherhood Retail Park, Brotherhood Close, PE4 6ZR, Peterborough, Cambridgeshire, 英国
4.6
優良
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bensons For Beds in Peterborough Thank you Jade
We was seen by Jade and she made us feel welcome and was not pushy at all. We needed three beds and she took the time to make sure the whole family got what they required. We went to Dreams in Peterborough just to compare and Bensons For Beds was nicer with more choice.
Bensons For Beds Peterborough is lucky to have Jade.
2025年7月8日
Bensons For Beds - Peterborough からの回答
Thank you so much for this wonderful review! We are thrilled to hear that Jade provided exceptional service and was not pushy during your visit. We strive to provide the best selection and customer service, and we are happy to hear you chose Bensons For Beds over another store. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Excellent in every way
Excellent in every way with every question answered fully in a friendly and most helpful way.
2025年7月7日
Bensons For Beds - Peterborough からの回答
Thank you for your amazing review! We are so happy to hear that you had an excellent experience with us. Our team is dedicated to providing helpful and friendly service. We appreciate your support, Megan at Customer Care
Friendly and helpful staff, quality products
Quality products.
Friendly and helpful staff.
Specially Rayan was very professional, polite and very helpful.
Good customer service.
Overall good experience in store.
Only concern is long wait for delivery more than 6 weeks and furniture assembly charges are high.
2025年6月17日
Bensons For Beds - Peterborough からの回答
We're happy you appreciated our quality products and helpful staff. We appreciate your positive feedback regarding the service you received. We'll review our delivery timelines and assembly charges.
Take care, Megan at Customer Care
Very good experience
Very good experience, turned up early, guys delivering where friendly and very helpful.
2025年5月30日
Bensons For Beds - Peterborough からの回答
We're happy you had such a positive experience! It's great to hear our delivery team was friendly, helpful, and arrived early. Thank you for your feedback, Megan at Customer Care
New double mattress needed.
We needed a new double mattress for our spare bedroom.I had seen one on line which looked ideal.
We went to our local Bensons store. The staff were friendly and very helpful.
We are very happy with our purchases and would use this store again and recommend the service we were given to our family and friends.
2025年5月24日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you found the perfect mattress for your spare bedroom! It's great to know our staff were helpful and friendly during your visit. We appreciate your recommendation and are glad you're satisfied with your purchase. Thank you, Megan at Customer care
David at the Peterborough store was a…
David at the Peterborough store was a great salesman. Wasn't pushy & was very informative. He listened to our specific needs & made us feel at ease. This is why I'm writing this review as, he definitely did a great job. He answered all of our questions & also gave us space not pouncing on his prey like a starving predator. As far as customer service customer service goes, David did an excellent job.
2025年5月19日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
We're happy to hear that your experience was excellent. We appreciate you taking the time to share your feedback regarding the helpful and informative assistance you received. Thank you, Megan at Customer Care
Excellent service
Excellent service.
From the moment we were browsing to delivery the whole experience was excellent.
Well done 👍
2025年1月9日
自発的なレビュー
Bensons For Beds - Peterborough からの回答
We're happy to hear that you enjoyed your experience with us, from browsing to delivery! It's great to know we provided excellent service. Thank you, Megan at Customer Care
Great order service
2025年5月8日
Bensons For Beds - Peterborough からの回答
Thank you for your kind words! We pride ourselves on providing top-notch order service for our valued customers. We appreciate your support and look forward to serving you again in the future.
Bensons For Beds - Peterborough からの回答
Thank you for your positive review! Our staff takes pride in providing the best customer service possible. We are glad to hear that you had a helpful experience at our store. We appreciate your support!
Sleep well, Team Bensons💜
Bensons For Beds - Peterborough からの回答
We are delighted to hear that our staff provided you with a friendly, informative and patient experience! We pride ourselves on providing excellent customer service. Thank you for your positive feedback! 😊 #HappyCustomers #ExceptionalService
Went into the shop friendly assistant
Went into the shop friendly assistant, helped us to choose the correct mattress for ourneeds
2025年4月8日
Bensons For Beds - Peterborough からの回答
"We are so glad our friendly assistant was able to help you find the perfect mattress for your needs! Thank you for choosing our shop, we hope you enjoy your new purchase. 😊🛏️ #happycustomers #qualityservice"
The service we received was excellent
The service we received was excellent. We described what we needed and were given various choices. The delivery date options were provided effectively and the purchase of our new bed was complete in minutes.
We have used Benson For Beds 3 times in the last 2 years and each time the service quality has been excellent.
2025年3月22日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you've consistently received excellent service from our team. It's great to know that we could efficiently meet your needs and provide various choices. Thank you for your continued loyalty and positive feedback, Megan at Customer Care
Friendly and helpful staff
Friendly and helpful staff. Choosing a mattress is a difficult task and time will tell how good their advice was.
2025年3月19日
Bensons For Beds - Peterborough からの回答
We appreciate your feedback! We're glad our staff was friendly and helpful during the difficult mattress selection process. We hope our advice leads to a great sleep experience. Take care, Megan at Customer Care
Can’t fault the customer service…
Can’t fault the customer service advisor his name was Jim in the Peterborough store outstanding well done
2025年3月14日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you had such a positive experience in our Peterborough store. We appreciate you acknowledging the excellent support you received. Thank you, Megan at Customer Care
Good customer service.
2025年3月14日
Bensons For Beds - Peterborough からの回答
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Showroom is spacious tidy and…
Showroom is spacious tidy and clean,staff are welcoming and helpful, prices are clearly displayed
2025年3月9日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you found our showroom spacious, tidy, and clean. It's great to know that our staff were welcoming and helpful, and that our prices were clearly displayed. Thank you, Megan at Customer care
Helpful staff
Greeted on entering the store and offered help but left alone to look around the store. Plenty of advice on hand when we needed it, helpful pleasant staff.
2025年3月3日
Bensons For Beds - Peterborough からの回答
We're happy to hear that you felt welcome and supported during your visit. It's great to know our staff was helpful and pleasant when you needed assistance. Thank you for your positive feedback, Megan at Customer Care
Very professional at Peterborough…
Very professional at Peterborough branch, the manager Jason was great
2025年2月27日
Bensons For Beds - Peterborough からの回答
We appreciate your feedback about the Peterborough branch! We are so glad that you had a positive experience with our team. Take care, Megan at Customer Care
Not happy.
Initial delivery date cancelled, no explanation given. Second date, lorry arrived on time - driver's comms to us were great - but unfortunately somebody had forgotten to actually load our mattress onto the lorry in the first place.
Customer service promised to investigate and ring back. No phone call received. I rang them (3pm) - "we are now closed. Please ring back between the hours of 9am and 5pm."
Well that's helpful. Not.
2025年2月12日
Bensons For Beds - Peterborough からの回答
We regret the issues with your delivery and the lack of communication. We'll investigate why your mattress wasn't loaded and why you didn't receive a call back. Thank you for bringing this to our attention, Megan at Customer Care
Jason in the Peterborough brotherhood…
Jason in the Peterborough brotherhood branch was very helpful, friendly and took the time to explain different options.
2025年1月28日
Bensons For Beds - Peterborough からの回答
We're happy to hear that the team member was helpful and friendly! We appreciate that they took the time to explain the options clearly. Thank you for your positive feedback, Megan at Customer Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。