We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... もっと見る
企業が回答しました
所在地
所在地を変更Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... もっと見る
企業が回答しました
At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.
企業が回答しました
Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress
企業が回答しました
企業情報
Bensons For Beds - Speke について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国
4.9
優良
189件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great select of beds
Great select of beds
Really helpful staff
No pressure to buy
Great experience
2026年5月29日
Bensons For Beds - Speke からの回答
We're so pleased you found our staff helpful and had a great experience with our beds!
Team Bensons
Excellent Service
Bought two mattresses from Bensons recently. The staff member (Kelly) was friendly, helpful and very knowledgeable. Nothing was too much trouble for her. Excellent service
2026年5月19日
Bensons For Beds - Speke からの回答
We're so pleased to hear you had such an excellent experience with us! It's wonderful that our team member was friendly, helpful, and knowledgeable. Thank you for your kind words!
Team Bensons
Very well looked after at besons for…
Very well looked after at besons for beds in speak 5 stars rating
2026年5月22日
Bensons For Beds - Speke からの回答
We're so glad you had such a positive experience with us! We appreciate your kind words.
Team Bensons - Jess
The staff were Ryan (driver) and Kelvin…
The staff were Ryan (driver) and Kelvin (driver’s assistant) both were quick, efficient and very courteous and friendly throughout
2026年5月8日
自発的なレビュー
Bensons For Beds - Speke からの回答
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that our delivery team was quick, efficient, courteous, and friendly.
Team Bensons
Our sales assistant Phil was very…
Our sales assistant Phil was very patient with us. We we're afforded the time and space to browse, assess, be blunt, honest and critical whilst also boosting our confidence in our purchase.
2026年5月7日
Bensons For Beds - Speke からの回答
We're so glad that you felt comfortable browsing and assessing your options. It's great to know that our team helped boost your confidence in your purchase.
Team Bensons
A good experience
Paul was very knowledgeable about products and took the time to show us multiple options within our budget. Didn't feel too pushed into a sale
2026年5月6日
Bensons For Beds - Speke からの回答
We're happy to hear that you found the information helpful and appreciated the options presented within your budget. Thank you for your feedback!
Team Bensons
Really helpful staff and wide range of…
Really helpful staff and wide range of products - Ian was super helpful
2026年5月8日
Bensons For Beds - Speke からの回答
We appreciate your feedback! We're so happy to hear our staff was helpful and that you found a wide range of products.
Team Bensons
Helpfulness of both staff from stepping…
Helpfulness of both staff from stepping into the shop was extremely appreciated regarding selection and prices.
2026年5月3日
Bensons For Beds - Speke からの回答
We're happy to hear that our staff's helpfulness regarding selection and prices was extremely appreciated from the moment you stepped into our shop.
Team Bensons
Very helpful staff
Very helpful staff, knowledgeable, provided options. Not pushy. Great experience.
2026年4月26日
自発的なレビュー
Bensons For Beds - Speke からの回答
Thanks so much! We’re glad you had such a great experience.
Thanks for sharing the love — enjoy!
Great customer service
Great customer service, good awareness of the product been sold by the employee. Good environment.
2026年4月29日
Bensons For Beds - Speke からの回答
We're happy to hear you received great customer service and that our employee had good product awareness. We appreciate your positive feedback on the environment!
Team Bensons
Great assembly experience
Delivery drivers Hessy and Harris where amazing, they were professional and set up my bed promptly and without issue. Overall very happy! In the liverpool area!
2026年4月20日
自発的なレビュー
Bensons For Beds - Speke からの回答
Thank you for the lovely feedback! We’re delighted to hear Hessy and Harris provided such professional service and set everything up smoothly. We’ll be sure to pass on your kind words to our Liverpool delivery team,
Megan | Customer Care Specialist✨
All the staff I've delt with have been…
All the staff I've delt with have been in the shop and delivery of my bed I'd like to mention the guys Phil in the shop , Omar the driver and Inlan the assistant all very pleasant helpful and friendly thanks you guys your a credit to the company. Mary from liverpool
2026年4月23日
Bensons For Beds - Speke からの回答
Thank you so much, Mary, for your lovely feedback! We’re delighted to hear Phil in the shop, along with Omar and Inlan on delivery, provided such pleasant and helpful service. They’re a real credit to the team—your kind words mean a lot,
Megan | Customer Care Specialist💜
GREAT MEMBER OF STAFF WHO HAD SUPER…
GREAT MEMBER OF STAFF WHO HAD SUPER KNOWLEGE OF THE PRODUCTS
2026年4月15日
Bensons For Beds - Speke からの回答
Thanks so much! We’ll be sure to pass on your kind words to our super‑knowledgeable team ⭐
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
The divan bed is very stylish and…
The divan bed is very stylish and plenty of room in the drawers, being on casters makes it easy to move. The matress is comfortable although a little firmer than the one I tested in the store, I hope it will soften a little bit more over time, I am glad I went for the soft matress and not the medium. I do find it too warm though, the temperature regulation does not exist, I am waking up several times in the night feeling very hot, it is supposed to keep you cool, it doesn't, which is why I give 3 stars
2026年4月11日
Bensons For Beds - Speke からの回答
Thank you for your detailed feedback. We’re pleased to hear you’re happy with the stylish divan base, the generous drawer storage, and the ease of movement provided by the castors. It’s also good to know you find the mattress comfortable overall.
We understand your comments about the mattress feeling firmer than the one tried in store. Showroom mattresses are often more bedded‑in, and new mattresses can feel firmer initially, with some softening over time through regular use.
That said, we’re sorry to hear you’re finding the mattress too warm and that this is disrupting your sleep, particularly when temperature regulation was an important feature for you. This is not a cooling mattress, it is temperature regulating. We appreciate how frustrating this can be.
As you’re still within 40 nights of delivery, you may be eligible for our 40‑night Comfort Guarantee, which allows you to exchange if the mattress isn’t the right fit for your needs. We’d recommend visiting or contacting your local store, where the team can discuss alternative options and explain how to activate this.
Thank you for taking the time to share your experience — we really appreciate your honest and balanced feedback.
Team Bensons
Fantastic bed and great service
Fantastic bed and great service. Dan at the Speke store was so helpful.
2026年3月28日
Bensons For Beds - Speke からの回答
We're so glad you are enjoying the fantastic bed and that you received great service at the store. Thank you for your positive feedback.
Team Bensons
Excellent service throughout from the…
Excellent service throughout from the store to delivery very pleased with service and product. Had 14hrs sleep first night wow love it. Thank you Bensons and slumber land .
2026年4月11日
Bensons For Beds - Speke からの回答
Susan Yarwood,
We're delighted to hear you received excellent service from our store to delivery! It's wonderful you are very pleased with our service and product and had a great first night's sleep. Thank you!
Team Bensons - Jessica
Fantastic
Fantastic experience from start to finish! The staff were friendly and helpful without being pushy, and the quality of the beds is excellent. Delivery was smooth and on time. I’m sleeping better than ever—highly recommend!
2026年4月3日
Bensons For Beds - Speke からの回答
We're delighted you had such a fantastic experience! It's wonderful to hear our team were so helpful and that you're sleeping better than ever. We appreciate your recommendation and your feedback.
Sandra Ottoman Bed
Very happy with our Sandra Ottoman Bed and Slumberland mattress. Great experience from purchase at store to delivery and assembly in our home. 10/10
2026年4月4日
Bensons For Beds - Speke からの回答
We're very happy you're pleased with your new bed and mattress. It's great to hear you had a fantastic experience from purchase to delivery and assembly. Thanks for the 10/10!
Ryan and Kelvin arrived on time and…
Ryan and Kelvin arrived on time and were courteous, friendly and respectful, they used overshoes when entering my house and removed my old mattress and brought my new mattress in and made sure that it was fitted onto the bed frame. Made sure that I was satisfied with everything. Overall a great service.
2026年4月5日
Bensons For Beds - Speke からの回答
Thank you for the lovely feedback! 😊 We’re delighted to hear Ryan and Kelvin arrived on time and provided such courteous, friendly, and respectful service. Using overshoes, removing your old mattress, fitting the new one, and checking you were happy is exactly the standard we aim for.
Thank you for choosing us,
Megan | Customer Care Specialist💜
Bensons For Beds - Speke からの回答
Thank you! 😊 We’re really pleased to hear you found the service friendly, quick, and that the team were helpful and knowledgeable. We really appreciate your feedback,
Megan | Customer Care Specialist ⭐
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。