Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
所在地
所在地を変更Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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レビュアーのコメントを見てみましょう
Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... もっと見る
企業が回答しました
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... もっと見る
企業が回答しました
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... もっと見る
企業が回答しました
企業情報
Bensons For Beds - Speke について
当該企業による記述
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
連絡先
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, 英国
4.9
優良
200件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great customer service
Great customer service, good awareness of the product been sold by the employee. Good environment.
2026年4月29日
Bensons For Beds - Speke からの回答
We're happy to hear you received great customer service and that our employee had good product awareness. We appreciate your positive feedback on the environment!
Team Bensons
Great assembly experience
Delivery drivers Hessy and Harris where amazing, they were professional and set up my bed promptly and without issue. Overall very happy! In the liverpool area!
2026年4月20日
自発的なレビュー
Bensons For Beds - Speke からの回答
Thank you for the lovely feedback! We’re delighted to hear Hessy and Harris provided such professional service and set everything up smoothly. We’ll be sure to pass on your kind words to our Liverpool delivery team,
Megan | Customer Care Specialist✨
All the staff I've delt with have been…
All the staff I've delt with have been in the shop and delivery of my bed I'd like to mention the guys Phil in the shop , Omar the driver and Inlan the assistant all very pleasant helpful and friendly thanks you guys your a credit to the company. Mary from liverpool
2026年4月23日
Bensons For Beds - Speke からの回答
Thank you so much, Mary, for your lovely feedback! We’re delighted to hear Phil in the shop, along with Omar and Inlan on delivery, provided such pleasant and helpful service. They’re a real credit to the team—your kind words mean a lot,
Megan | Customer Care Specialist💜
GREAT MEMBER OF STAFF WHO HAD SUPER…
GREAT MEMBER OF STAFF WHO HAD SUPER KNOWLEGE OF THE PRODUCTS
2026年4月15日
Bensons For Beds - Speke からの回答
Thanks so much! We’ll be sure to pass on your kind words to our super‑knowledgeable team ⭐
We’d love to serve you again in the future,
Megan | Customer Care Specialist💜
The divan bed is very stylish and…
The divan bed is very stylish and plenty of room in the drawers, being on casters makes it easy to move. The matress is comfortable although a little firmer than the one I tested in the store, I hope it will soften a little bit more over time, I am glad I went for the soft matress and not the medium. I do find it too warm though, the temperature regulation does not exist, I am waking up several times in the night feeling very hot, it is supposed to keep you cool, it doesn't, which is why I give 3 stars
2026年4月11日
Bensons For Beds - Speke からの回答
Thank you for your detailed feedback. We’re pleased to hear you’re happy with the stylish divan base, the generous drawer storage, and the ease of movement provided by the castors. It’s also good to know you find the mattress comfortable overall.
We understand your comments about the mattress feeling firmer than the one tried in store. Showroom mattresses are often more bedded‑in, and new mattresses can feel firmer initially, with some softening over time through regular use.
That said, we’re sorry to hear you’re finding the mattress too warm and that this is disrupting your sleep, particularly when temperature regulation was an important feature for you. This is not a cooling mattress, it is temperature regulating. We appreciate how frustrating this can be.
As you’re still within 40 nights of delivery, you may be eligible for our 40‑night Comfort Guarantee, which allows you to exchange if the mattress isn’t the right fit for your needs. We’d recommend visiting or contacting your local store, where the team can discuss alternative options and explain how to activate this.
Thank you for taking the time to share your experience — we really appreciate your honest and balanced feedback.
Team Bensons
Fantastic bed and great service
Fantastic bed and great service. Dan at the Speke store was so helpful.
2026年3月28日
Bensons For Beds - Speke からの回答
We're so glad you are enjoying the fantastic bed and that you received great service at the store. Thank you for your positive feedback.
Team Bensons
Excellent service throughout from the…
Excellent service throughout from the store to delivery very pleased with service and product. Had 14hrs sleep first night wow love it. Thank you Bensons and slumber land .
2026年4月11日
Bensons For Beds - Speke からの回答
Susan Yarwood,
We're delighted to hear you received excellent service from our store to delivery! It's wonderful you are very pleased with our service and product and had a great first night's sleep. Thank you!
Team Bensons - Jessica
Fantastic
Fantastic experience from start to finish! The staff were friendly and helpful without being pushy, and the quality of the beds is excellent. Delivery was smooth and on time. I’m sleeping better than ever—highly recommend!
2026年4月3日
Bensons For Beds - Speke からの回答
We're delighted you had such a fantastic experience! It's wonderful to hear our team were so helpful and that you're sleeping better than ever. We appreciate your recommendation and your feedback.
Sandra Ottoman Bed
Very happy with our Sandra Ottoman Bed and Slumberland mattress. Great experience from purchase at store to delivery and assembly in our home. 10/10
2026年4月4日
Bensons For Beds - Speke からの回答
We're very happy you're pleased with your new bed and mattress. It's great to hear you had a fantastic experience from purchase to delivery and assembly. Thanks for the 10/10!
Ryan and Kelvin arrived on time and…
Ryan and Kelvin arrived on time and were courteous, friendly and respectful, they used overshoes when entering my house and removed my old mattress and brought my new mattress in and made sure that it was fitted onto the bed frame. Made sure that I was satisfied with everything. Overall a great service.
2026年4月5日
Bensons For Beds - Speke からの回答
Thank you for the lovely feedback! 😊 We’re delighted to hear Ryan and Kelvin arrived on time and provided such courteous, friendly, and respectful service. Using overshoes, removing your old mattress, fitting the new one, and checking you were happy is exactly the standard we aim for.
Thank you for choosing us,
Megan | Customer Care Specialist💜
Bensons For Beds - Speke からの回答
Thank you! 😊 We’re really pleased to hear you found the service friendly, quick, and that the team were helpful and knowledgeable. We really appreciate your feedback,
Megan | Customer Care Specialist ⭐
Would recommend Bennsons
Gives good advice on product that is right for your requirements. Reliable delivery times and updates.
2026年3月26日
Bensons For Beds - Speke からの回答
We really appreciate your review. It’s wonderful to hear our product advice and delivery communication met your expectations.
Until next time, take care,
Megan at Customer Care!
Left alone to browse until needed help
Left alone to browse until needed help. Sam was great explained all we needed to know. Found the right bed for us
2026年3月26日
Bensons For Beds - Speke からの回答
Thank you for the great feedback! 😊 We’re glad you had time to browse at your own pace and that Sam was there when you needed help, explaining everything clearly. So pleased we could help you find the right bed — enjoy it,
Megan | Customer Care Specialist🛏️✨
Great experience from the initial sales to the delivery
Everything was made so easy for us to buy the right mattresses for us. The sales staff were very helpful. The 2 guys who delivered the mattresses and took our old one away were brilliant. Polite, funny and took real care not to damage anything while putting the mattresses into place and removing our huge super king mattress. Very impressed.
2026年3月12日
Bensons For Beds - Speke からの回答
Thank you for such a fantastic review! We’re so pleased to hear everything was made easy for you and that our sales team helped you choose the right mattresses. It’s wonderful to know the delivery team were not only polite and funny, but also took real care while bringing in your new mattresses and removing your super king. Thank you for choosing us,
Megan | Customer Care Specialist✨
Brilliant Knowledge and Service!
Upon entering the store (New Mersey Retail Park,
Speke, Liverpool, L24 8QB), we were met by Daniel G (lovely feller and very knowledgeable). Daniel asked did we need any assistance, so we explained what we were after and asked could he steer us in the right direction. He suggested that we tried the mattress selector which would show us what strength mattress would support us best. This is done on a big screen where you can physically see the pressure being applied to the parts of your body that require support. Daniel never rushed us and he gave us time to try different mattresses and discuss between ourselves which one we thought was best. We finally chose the mattress, type of bed and pillows we wanted. The overall experience was very relaxed, enjoyable and funny due to the general chit chat we were having. Thanks Daniel.
This is the third time we have used Bensons For Beds and would recommend to anyone thinking of buying a new bed, especially a new mattress as it's not a one size fits all!
2026年3月20日
Bensons For Beds - Speke からの回答
Thank you so much for your wonderful review! We’re delighted Daniel made your visit so relaxed, informative, and enjoyable — the mattress selector is such a helpful tool, and it’s great he could guide you through everything at your own pace. Fantastic to hear you found the perfect mattress, bed, and pillows. We truly appreciate you choosing us for the third time and recommending us to others — thank you,
Megan at Customer Care💜
I had a good experience because I was…
I had a good experience because I was welcomed as soon as I entered the shop by a very kind and understanding young man named Daniel he went through every element that I needed to make a decision on what kind of bed I needed
2026年3月9日
Bensons For Beds - Speke からの回答
Thank you for your lovely review! We’re so pleased to hear you had such a good experience and felt welcomed the moment you entered the shop. It’s wonderful that Daniel was kind, understanding, and took the time to go through every detail to help you decide on the right bed. We really appreciate your feedback,
Megan at Customer Care
The staff were friendly knowledgeable…
The staff were friendly knowledgeable and made ordering my item very simple
2026年3月5日
Bensons For Beds - Speke からの回答
We're so pleased the team's knowledge and friendliness made ordering simple for you! Thank you for taking the time to share your experience.
Team Bensons
Bensons For Beds - Speke からの回答
We're very happy to hear that you had a great experience. We appreciate your positive feedback and thank you very much!
Team Bensons
My experience with Bensons for beds was…
My experience with Bensons for beds was excellent from entering the shop, wonderful, attentive service from staff. Delivery arrived as promised by 2 very polite, helpful and careful men. I cannot recommend Bensons highly enough. Customer service excellent from all.
2026年3月2日
Bensons For Beds - Speke からの回答
Barbara,
We appreciate your excellent feedback! It's great to hear about the wonderful and attentive service you received in our shop and that the delivery was on time by our polite and careful team. We're happy you recommend us so highly.
Team Bensons
Excellent Service
Very, very good experience. The colleague in the store did not rush me and took a lot of care in making sure that I was buying a bed that would meet my needs. I have a severe spine problem.
The two delivery/installation staff on the day were absolutely fine and quickly and calmly took my old bed away and installed the new one. They took care not to knock anything with either the old bed on its way out or the new bed on its way in. Both were polite and courteous.
I would recommend Bensons to anyone.
2026年2月26日
Bensons For Beds - Speke からの回答
Disgruntled Customer,
We're happy to hear that you had a very good experience and that our colleague took the time to ensure you found a bed that meets your needs. It's great to know the delivery and installation team were efficient, careful, and courteous. Thank you for recommending us!
Team Bensons
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