Bindia レビュー 

Bindia からの回答

2023年11月3日

Dear Sohail,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年10月27日

Dear Naila,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年10月20日

Dear Torsten,

**Butter chicken and Tikka Masala, tasted more of tomato**
It’s a coincidence that both the dishes you tried are mild in their characteristics & we at Bindia serve the dishes the way they’re originally born.

Coming to tomatoes, yes, you are right, tomatoes are a dominant part of Butter Chicken and Tikka Masala. We use organic tomatoes and the organic ingredients tend to vary in taste because they don’t go through standard industrial processes.

My Recommendations:
As our menu is extensive, we do have strong and flavoursome options as well. May I recommend you try some of the options that have a lot more kick. For example, Madras, Jeera Masala curry & Coconut Tamarind Curry.

Please try one of the above mentioned recommended curries, if you still don't like it then I would gladly issue a Gift Card to you.

**Naan seemed ready made from a pro bakery**
I apologize if our naan bread didn't meet your expectations.

Unfortunately, your Nans must have been in one of the 10-15% of those which are not up to the mark when it is done in our clay oven. We have already sent you a gift card. :)

Bindia からの回答

2023年9月25日

Dear René,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年9月16日

Dear Karin,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年9月13日

Dear Omair,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年8月29日

Dear Dennis,

It is a bit disappointing for us to see that we got a low rating.

Your review is of great importance to us. Regardless of I can't locate your order I'll try to reply as good as I can, for the benefit of all our customers.

The prices you're mentioning hint me that your order wasn't placed at Bindia.dk but at Wolt or JustEat.

**Expensive?**
Our "Orange prices" (for Pickup orders paid at bindia.dk) are atleast 20% cheaper than 3rd party prices.

Why "Orange Prices":
The 20% higher prices on third-party are basically to compensate the 33% commission they charge from us. "Orange Prices" reward our own Bindia.dk customers. Therefore 95% of our customers enjoy them.

**Rice as a side dish**
I understand the confusion you might have faced on not getting rice as a side dish.

We admit that a few Indian takeaways/restaurants have adopted this trend to give rice by default, copying Thai & Chinese restaurants. To follow the Indian cuisine's culinary traditions, we have kept the "Sides"(Rice) separate, the same way it's done in India.

We serve curries in typical Indian tradition where you can choose different kinds of Rice, Nan, Paratha, Raita etc., as sides. This gives them the freedom to choose their favourite sides.

**Why webshop didn't ask you about Rice**
I'm sorry (according to my supposition), If third party's webshop did not notify about rice not being included; apparently, they need to improve their UI/UX.

On the contrary, Bindia.dk clearly mentions
1. "no Sides" next to the word "Curries."
2. "Huskede du at bestille Sides (tilbehør)?"
at the checkout page.
I wish I could attach screenshots, but Trustpilot doesn't allow me.

**A humble request**
Apparently third party's poor UI/UX gave us the punishment. We'll be thankful, if based on my explanation, may you reconsider your review, thanks. :)

Bindia からの回答

2023年8月24日

Dear Mark,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年8月22日

Dear Affan,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年8月1日

Dear Phillip,

It is a bit disappointing that we got a low rating.

Unfortunately, I wasn’t able to find any order with your name. May I get the receipt / the order id? this will help address the concerns.

**Why sides (Nan or Rice) are not included by default**
We do understand that most of the other Indian eatries follow the practice of giving rice by default, are copying Chinese and Thai restaurants. In our opinion, this is a bad tradition.

We serve the food in typical Indian tradition. In Indian culture, there is a wide range of sides to choose from, for example, Rice (different kinds of rice), Nan (different kinds of nan), Biryanis, Parathas, Raitas, Chutneys, Papadums, Salads & god knows how many more.

Giving rice by default will limit the freedom to enjoy the Indian food to its full potential.
 
**"Sides not included" is mentioned**
We try our best by doing the followings:
1. "no Sides" next to the "Curries"
2. "Huskede du at bestille Sides (tilbehør)?" once while checking your cart/basket and once on the checkout page
3. Our Webshop shows a pop-up if no / fewer Rice than Dishes without sides are chosen. 
I wish I could attach screenshots showing the above mentioned, but Trustpilot doesn't allow me.

Please suggest if it’s not enough. :)

I hope my explanation has cleared the picture & you'll reconsider your review.
 
We look forward to seeing you at Bindia.dk!

Bindia からの回答

2023年7月31日

Dear Анна,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年7月31日

Dear Віра,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年7月14日

Dear Kirsten,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年7月10日

Dear Claire,

I'm sorry that your order wasn't delivered by JustEat. We have all our sympathies with you. 

I do understand your frustration about this episode but unfortunately, Bindia has no influence in this whole situation.

Maybe many customers don't understand how it works behind the screen.
A. Customer places the order & pays at JustEat.
B. Restaurants receive the order(without customer's details) & the approx. time by JustEat, when the order should be ready.
C. JustEat's courier pickups the order & delivers it to the customer.

But so many times for multiple reasons they delay the pickup & they neither inform the restaurants nor the customers. In this kind of situation, regardless restaurants feel pity for the customers, they're unable to get in touch with them because they don't possess customers' information. Calling JustEat means you're in a queue for 30 mins so it's useless.

In your particular case, the same story happened.
1. We received your order at approx. 20:23.
2. We Prepared the food at 20:43(within 20 minutes).
3. We kept waiting until our closing time 21:00. - JustEat didn't show up.

As I mentioned above, in this particular case we're only a food-making organ. Regardless of us wanting to help you, we couldn't.

If we are to be blamed; the only thing you can blame us for is that we partnered with Just Eat. Here both Bindia & you partnered with JustEat in good faith but JustEat ditched both of us.

You can test our customer service & delivery services by ordering directly at Bindia.dk. I'm promising on this open forum here that if we don't live upto the mark, I will give full compensation for any of your orders. But I think it's unfair that we got a bad review for something which JustEat has committed.

**Gift Card**
Regardless of we haven't done anything wrong; but to bring you to Bindia.dk I'm willing to issue a gift card for you; please share your email with us at office@bindia.dk. 

I hope my explanation has cleared the picture & you'll reconsider your review.

We look forward to seeing you at Bindia.dk!

Bindia からの回答

2023年7月3日

Dear Gabriella,

It is a bit disappointing that we got a low rating.

I would like to provide you with some facts from our side:

1. On Sunday, June 25th, You complaint to Wolt about the platter having less curry & more rice than your expectation.

2. Wolt referred your complaint to us.

3. Minutes after, you called us directly about the same.

4. We received the picture of the dish, but we didn't see anything wrong with the dish.

5. You were angry therefore I on Sunday evening , requested the Bindia's owner to take up the matter & call you back instantly.

6. Bindia's owner called you back & requested you to get in touch with Wolt as according to Wolt's contract we're not allowed to interact with Wolt's customers directly (Wolt forbids us). We promised to get in touch with Wolt regarding your complaint, which we ofcourse did.

Afterwards, we spent ample time to look into the camera footage and spoke to our chef at Bindia Lyngby. We could not identify anything unusual. Nonetheless, we still contacted Wolt and asked them to compensate you.

According to our understanding you were expecting an instant resolution which we ofcourse couldn't offer, on the call on a Sunday evening. Therefore you went ahead and punished us with a bad review on Trustpilot & Google, which we consider totally unfair.

You got a full organic meal for 120Kr. Even if a few grams of rice were more than you expected, doesn't deserve 2 bad reviews. We're however very happy that 99% of our customers appreciate us for the good food & service.

Bindia からの回答

2023年7月3日 に更新

Dear Michael,

Eventhough I couldn't locate your order, I would still like to address your concerns for the benefit of all our customers.

We have two types of prices:
A. "Listed Prices"(regular)
B. "Orange Prices"(for pickup orders paid at bindia.dk)

As your order type was Dine-in, therefore, Orange Prices didn’t apply.

95% of our sales come from takeaway and through our webshop, availing our "Orange prices".

>>Why difference?<<
For Dine-in orders, it creates extra work for us (additional service, cleaning up & time etc.) than a regular takeaway order, therefore, orange prices do not apply.

Orange prices are a benefit for customers & us because like many other businesses, we are continuously striving to optimize our operations, which includes reducing the reliance on manual processes.

Furthermore, I would like to clarify that the person who interacted with you at Bindia was one of our employees and not the owner.

To encourage you to avail our orange prices & to make you feel that we care, this time as an exception I'm issuing you a Gift Card worth the price difference between the "Orange prices" and the listed prices.

Bindia からの回答

2023年6月1日

Dear Kenneth,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年5月18日

Dear Rune,

It is a bit disappointing that we got a low rating & it all happened due to my misinterpretation of this entire case but in any event thanks a lot for liking the food.

Expensive Price / delivery:
I admit that the prices naturally seem a bit expensive since your order type was "Delivery" hence our "Orange prices"(pickup orders paid at bindia.dk) didn't apply which are approximately 20% cheaper.

Best & cheapest on orange prices:
I understand if you get food delivered, we are expensive then the average Indian eateries but at the same time we are one of the cheapest and best in the market if it comes to our Orange prices (pickup orders paid at bindia.dk).

Gift Card:
To apologize for my misinterpretation & miscommunication plus for the Nan-bread's quality, I am taking the liberty to issue you a gift card of 240Kr. (Orange Price difference + 2 xNan bread) on your email.

Adm. Assistant
Sam Hedgestone

Bindia からの回答

2023年5月10日

Dear Morten,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年4月14日

Dear Marianne,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.