Bindia レビュー 

Bindia からの回答

2024年3月26日 に更新

Dear Christa,

Thank you for sharing your details with us.

I sincerely apologize for the missing Rice in your recent order via RoomService, you have all our sympathies.

- Staff didn't double-check-
My colleague had plenty of opportunities to double-check the order and I am very disappointed that he handed over the order without double-checking. It is Bindia’s responsibility to make sure that you get exactly what you’ve ordered. I'm sorry that it did not work this time!

However, I've already spoken to my colleague and asked him to be more careful.

-Gift Card-
As our token of apology, I have taken the liberty to issue you a gift card which I have already sent to your email address.

Looking forward to seeing you at Bindia.dk again!

Bindia からの回答

2024年3月6日

Dear Ak,

It is a bit disappointing for us to see that we got a low rating.

Unfortunately, I wasn’t able to find any order with your name in my system. I would love to give you proper customer service however, I'm unable to do so without the specific details of your order. Therefore, please share the order ID here or send it to office@bindia.dk.

I assure you that we’ll be doing anything & everything possible to improve ourselves.

Looking forward to hearing from you.

Bindia からの回答

2024年2月19日

Dear Kunde,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年2月19日

Dear AM,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年2月15日

Dear Stine,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年2月12日

Dear Nadia,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年2月8日

Dear Kirsten,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business. :)

Bindia からの回答

2024年2月6日

Dear Nina,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年1月22日

Dear Joshua,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2024年1月3日

Dear Frankie,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月23日

Dear Aviena,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月20日

Dear Ambar,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月20日

Dear Saad,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月19日

Dear Sab,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月12日

Dear Maria,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月10日

Dear Julie,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年12月1日

Dear Louise,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.

Bindia からの回答

2023年11月27日

Dear Nina,

Thank you for your feedback. I'm very sorry to hear about your experience!

Let's address your concerns:

-Bindia is not a restaurant-
My guess is that you presumed Bindia to be a restaurant instead of a takeaway (forgive me if I'm wrong).
Our entire chain/concept is that all of our Bindia shops are exclusively takeaways, most of them with the facility of "Dine-in".
The name "Restaurant" is neither mentioned on our website, nor at any of our premises.

At most of our shops, we do provide tables for dine-in purposes (to enjoy your takeaway meal at the shop). But we don't offer table service, neither in regards to ordering and paying, nor to serving. I'm not sure how you got a different impression, but please do tell me, so I can fix it. We are definitely not trying to give anybody the impression that we are running a restaurant.

-Paying extra for dine-in?-
Regarding your comment on paying extra, I have to tell you that you've got it upside down:
We have our regular prices (which you paid), and then we have our discounted "orange prices", which apply ONLY for pickup orders that are paid in our webshop at bindia.dk. So every other order type (i.e. delivery orders, Wolt orders, Just-Eat orders, phone orders, dine-in orders, etc.) pays the same regular prices as you did - we DON'T charge extra for dine-in guests.

-Bad service-
I recognize that besides the 2 issues described above, which I have now explained, you have received a service that is not satisfactory, and for this I truly apologize! Obviously all of your items should have been served at the same time, and we do have regular plates, cutlery and glasses, so it's unsatisfactory that you had issues with this.

-Gift card-
If you share your email address with me, I would love to issue a gift card for you for 50% off your next order. And then I would recommend you to try placing an order at Bindia.dk to enjoy the discounted prices :)

Looking forward to hearing from you.

Bindia からの回答

2023年11月27日 に更新

Dear Dorte,

Thanks a lot for sharing your order no. with us, so I was able to find the details of your order

Let's address your concerns:

I checked the data in our system regarding your order:
Date: 21/11/2023
1. The order was made and paid at our website at 16:52.
2. The order was due for pickup at 17:15 approx.
3. The order was ready at 17:12 (3 minutes earlier than the given approx. pick-up time).
4. The order was closed in the POS (cash register) after pickup at 17:23 (8 min. after the estimated ready time).

-Cold Food-
As documented above, you picked up the order around 10 min. after it was done at our kitchen. It is very limited how much our food can cool down in 10 min. when standing inside, in our warm kitchen. And once the food leaves our shop, the temperature of the food is no longer in our control and it depends on factors which we have no control over:
1. How the weather is outside.
2. How far the food has travelled, and under which circumstances (there is a big difference between car and bike in the wintertime).
3. When the food was consumed.
Of course, we all can only wish that the takeaway is served on our dining table, the same way it's served in a restaurant, but unfortunately, the time gap between preparation and consumption is inevitable. We would always replace cold food if it was a Dine-in order, but for takeaway orders, our promise is to have the food ready and warm on the agreed pick-up time.

-Mango Lassi tasted of water-
I am sorry to hear that our Mango Lassis didn't live up to your expectations.

I do acknowledge that some people have the perception of Mango Lassi to be very thick, but in fact, in India, that kind is called "mango shake". In India, people drink Lassi to quench their thirst and it contains a higher percentage of water than ours. Making it thicker would make it a "mango dessert", not a "mango lassi".

-Nan Bread Issue-
I'm sorry if the Nan was dry. Having smaller kitchens we can not room a full-fledged tandoor, therefore, half-baked Nan is received from our production kitchen which we bake at Bindia. Since our Nans are not mass-produced, unfortunately, some Nans don't get top marks all the time.

-Butter Chicken-
I'm sorry that our Butter Chicken didn't live up to your expectations this time. However, I assure you that we haven't changed the recipe. Butter Chicken is our most sold dish, so if there's a general issue with it, we would know it right away.

Nevertheless, I admit that some minor fluctuations might occur once in a while because we use organic tomatoes, which vary in taste. For example, two organic oranges from different trees and different areas would not have the same sweetness and sourness levels. In this case, it could be that the tomatoes' taste would have varied to some extent, affecting the overall taste of Butter curry.

Although we have not received any other complaints about the Butter curry, we will conduct a thorough quality control check based on your feedback. If we identify any minor inconsistencies, rest assured they will be improved before your next order with us.

-Gift Card-
I have taken the liberty to issue you a gift card worth 50% of your order, which I have already sent to your email address.
I hope to see you at Bindia.dk again!

Bindia からの回答

2023年10月30日

Dear Thomas,

We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!

Your sweet gesture is the best and most valuable profit out of our business.