BioGrad Diagnostics レビュヌ 

1,047
•
TrustScore 5段階評䟡の4

3.8

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5぀星のうち1の評䟡

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... もっず芋る

䌁業が回答したした

䌁業情報

  1. 蚺断センタヌ

圓該䌁業による蚘述

UKAS accredited medical laboratory for COVID-19 Testing.


連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

1047件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.8

すべおのレビュヌ

(1,047)

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5぀星のうち5の評䟡

My Wife and I attended Warrington


My Wife and I attended Warrington branch today 11.00 a.m. and 11.05 It’s quite a daunting task bearing in mind the unknown quantity attached to this subject.
I think you enter the premises with the positive result scenario in mind; cancelled Holiday and the fact you have covid to mention only a couple of nightmares to sort. Add to this the 3 day time restriction it’s not the best situation we’ve been in. Anyway, staff made everything straightforward and clear. Our emails came quite quickly really (early this evening) and more importantly both negative. Once again thank you to all involved.

2022幎3月21日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us a review! We are happy to hear that our service was satisfactory.

Kind regards,
Ann-Marie.

5぀星のうち5の評䟡

Excellent service

Excellent service. The tests were received promptly, were the easiest to follow ( compared to the other companies I have used) and the price is excellent. (Most other companies hike the final price) The results came back quickly. I would definitely recommend this company.

2022幎3月21日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us a review! We are happy to hear that our service was excellent.

Kind regards,
Ann-Marie.

5぀星のうち5の評䟡

So happy with service

So happy with service! Very pleased with the experience and service received. Will definitely use again. Was sceptical about a postal delivery but received quickly. Test posted back on Wednesday afternoon . Result received just over 24 hours later

2022幎3月18日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good afternoon,

We are delighted to hear that you are happy with the efficiency of our services and thank you for taking the time to leave this great review!

Kind regards,
BioGrad Diagnostics

5぀星のうち4の評䟡

This has happened twice

This has happened twice
Each time the date and Time of when the sample was submitted was omitted from the Pre Travel Certificate.
This is a crucial bit of Information that Airlines need to confirm that the test was done within 72 hours .
Each time I had to email and no doubt each time I received an apology and a prompt correction. I wonder if this info can be put on as a Standard rather than us having to re request it.
When it happened the first time I thought it was a one off but as it happened the second time I felt it was important to raise this concern

Otherwise excellent staff at Liverpool Bootle .

2022幎3月15日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us a review. We appreciate all the feedback and will ensure this is passed along to the relevant team.

Kind regards,
The BioGrad Diagnostics team.

5぀星のうち1の評䟡

Not worth it the one star

Not worth it the one star. Zero is the most suitable. I paid 75£ for 5 day-2 pcrs which I received 5-10 days later. No service customer. No replies to my emails. You are a mess!

2022幎3月14日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

I am sorry to here you were not satisfied with our service. If you could please email us at Customerservices@biograd.co.uk the team will be more than happy to investigate this issue for you.

Kind regards,
The BioGrad Diagnostics team.

5぀星のうち5の評䟡

Very pleased with the experience and


Very pleased with the experience and service received. Will definitely use again. Was sceptical about a postal delivery but received quickly. Test posted back on Thursday evening. Result received just over 24 hours later

2022幎3月11日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Amanda,

Thank you for your review! Its great to hear that you were happy with our service.

Kind regards,
The BioGrad Diagnostics team.

5぀星のうち5の評䟡

I ordered the day 2 test for


I ordered the day 2 test for unvaccinated travelers on the 3rd of March. Having to travel unexpectedly, I was a little scared I wouldn’t receive my PLF reference code in time but was NOT disappointed. I received the code 10 minutes later. I did not pay extra for shipping and received the test itself today ( 5th march). I have not done the test itself yet, so don’t know how quickly I will have those results , but if it’s as timely as the code and package, BioGrad will be my new go to! Traveling is stressful due to restrictions at the moment, but the speed of this company makes it all a lot easier! Thank you!!

2022幎3月5日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good afternoon Miek,

We are so delighted to hear that you are happy with the efficiency of our services and thank you for taking the time to leave this great review!

Kind regards,
BioGrad Diagnostics

5぀星のうち1の評䟡

Test at 1630 on Thurs 3rd March at


Test at 1630 on Thurs 3rd March at Biograd Warrington Golden Square. Result received Fri 4th March 12noon. As due to fly to Thailand 7.25am Saturday, had to cancel holiday which was a birthday celebration. Went for NHS PCR at 1.30pm Friday 4th March. Result received this morning, at the time we should be boarding the plane (Negative). We emailed Biograd on receiving their test result asking what were the chances of the test being inaccurate or mixed up, they said absolutely no chance. We had waited a long time for this holiday

2022幎3月5日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good morning Adele,

We are very sorry to hear about this experience you had with our services. If you could please email us at customerservices@biograd.co.uk, a member of our team will endeavour to assist.

Kind regards,
BioGrad Diagnostics

5぀星のうち4の評䟡

Stressful but okay for the price paid

Stressful but okay , first of all Warrington staff didn’t seem much helpful though I booked for self administration but should help with filling the card and write the reference number etc. the staff did help but a little more help will make all happy
 test result takes time as it’s cheap only cost me £35 with certification. But I am stress free and can fly tomorrow.

If you book just book don’t be put off by negative feedback nothing in this world is straight forward. People put negative feedback with anger cause of having bad experience most good experienced customers don’t bother leaving feedback .

2022幎3月1日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for taking the time to leave us a review, we appreciate all the feedback and will ensure this is passed along to the relevant team.

Kind regards,
The BioGrad Diagnostics team

5぀星のうち5の評䟡

efficient fast and friendly

2022幎3月1日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning,

Thank you for your review! Its great to hear about your experience.

Kind regards,
The BioGrad Diagnostics team

5぀星のうち5の評䟡

Super quick

Very easy to use service. very pleasant and helpful staff.
Easy to find and park. Quick results. We got ours in under 6 hours!

2022幎3月1日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Afternoon Helen,

Thank you for your review! We are pleased to hear we were able to provide an efficient service for you.

Kind regards,
The BioGrad Diagnostics team

5぀星のうち5の評䟡

Fast service

Four of us had lft at Warrington Market Gate Branch.
Tests taken between 18.40 and 19.00
Results received at 19.36
Now I can check in for my flight

2022幎2月28日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good Morning Christopher,

Thank you for sharing your experience with us!

Kind regards,
The BioGrad Diagnostics team.

5぀星のうち5の評䟡

I found the staff at Bootle were


I found the staff at Bootle were fantastic so helpful, courteous, professional I would recommend my family and friends to go there.

2022幎2月26日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good evening Bernadette,

We appreciate your kind words toward our staff and will pass on the feedback! Thank you for taking the time to leave this review!

Sam, BioGrad Diagnostics

5぀星のうち5の評䟡

very nice exceptional team

2022幎2月26日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good morning,

We are so happy to hear your kind words regarding our team and will be sure to pass on this praise! Thank you for taking the time to leave this great review.

Kind regards
Sam, BioGrad Diagnostics

5぀星のうち5の評䟡

Another faultless pre-Flight PCR.

Another faultless pre-Flight PCR.
Excellent, quick professional service,
My go to Pre-flight PCR test providers.

2022幎2月20日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good afternoon Max,

We are so delighted to hear about your returned custom and that you are pleased with our services. Thank you for taking the time to leave this excellent review!

Kind regards,
Sam, BioGrad Diagnostics

5぀星のうち5の評䟡

i was welcomed by the staff who were very helpful when i asked any questions all very good

very good thanks

2022幎2月19日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good evening Mohamed,

We are so pleased to hear your kind words regarding our staff and thank you for taking the time to leave this great review!

Kind regards,
Sam, BioGrad Diagnostics

5぀星のうち5の評䟡

Had to use an old unused test for some


Had to use an old unused test for some last minute travel, was able to speak to someone rapidly who assured me it would be doable. Even better was being able to speak to another helpful member of staff at half midnight who confirmed it was being processed and got us our results in less than 6 hrs (photo submission of at home pre travel tests)

2022幎2月17日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good morning Giles,

I am delighted to hear that you found our experienced staff reassuring and helpful.

Thank you for taking the time to leave such a glowing review of our services.

Kind Regards,
Clarke Biograd Diagnostics

5぀星のうち1の評䟡

Strongly advise against using for PCR


Strongly advise against using for PCR Home Test kit as it is not possible to send off results and have them returned for the 72 hours pre departure requirement for flights. We ordered tests a week before flying and the whole process was not completed until the day after our flight so we needed to source emergency PCRs an extremely stressful experience.

2022幎2月16日
自発的なレビュヌ
BioGrad Diagnostics ロゎ

BioGrad Diagnostics からの回答

Good morning Hannah,

I am sorry to hear that you had such a stressful experience whilst using our services.

Could you please email customerservices@biograd.co.uk and one of our team will look into the issue further.

Kind Regards
Clarke BioGrad Diagnostics

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