Brayleys Cars - Brayley Dacia Milton Keynes レビュー 

203
TrustScore 5段階評価の4.5

4.5

17 Barnsdale Drive, MK4 4DD Westcroft, GB


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5つ星のうち5の評価

The staff very friendly and welcoming and patient. The motability agent was very helpful from the start. He explained the process and when I collected the car he explained new features on the car a... もっと見る

企業が回答しました

5つ星のうち5の評価

Exactly how a service should be. From the smooth booking process to the call from the service team confirming exactly what I needed, everything was handled professionally. Everyone greeted me with a... もっと見る

企業が回答しました

5つ星のうち4の評価

This was the first time I'd purchased a new car. Apart from the slight hiccup when the original sales person decided to leave the company with no notice, which meant our order had to be allocated to... もっと見る

企業が回答しました

5つ星のうち5の評価

The salesman who greeted us instantly turned an ordeal into a positive experience, he was the only person to make eye contact with us when we walked into the showroom. Danny Marino gained our trust an... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車修理店
  3. 中古車部品店
  4. 中古車ディーラー

当該企業による記述

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

203件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.5

すべてのレビュー

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過去12か月のレビュー数: 2,988

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5つ星のうち5の評価

The staff very helpful,friendly and welcoming…

The staff very friendly and welcoming and patient.
The motability agent was very helpful from the start.
He explained the process and when I collected the car he explained new features on the car and helped set it up for me. This was a huge relief and gratefully accepted.
I will recommend them.

2026年8月27日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

I felt as if I was a valued customer…

I felt as if I was a valued customer ,not as if here today and gone tomorror. felt your staff was very helpful

2026年8月24日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Patrick, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

VERY FRIENDLY AND EFFICIENT

2026年8月18日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

A good service

A good service, polite staff

2026年8月18日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Kevin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Good recommendation

Good recommendation, positive attention and good service

2026年8月8日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

HI Bernard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Excellent support

Excellent support, and great customer focus, would recommend .

2026年7月22日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

5つ星のうち5の評価

Exactly how a service should be.

Exactly how a service should be.
From the smooth booking process to the call from the service team confirming exactly what I needed, everything was handled professionally. Everyone greeted me with a smile when I dropped off the keys, and I was met with more smiles when I collected the car. Excellent experience.

2026年8月6日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Juan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち1の評価

Poor customer service

I booked a test drive for 13:30. 25 minutes late I was told by Danny, the guy I was to see "Sorry mate, I'm booking cars in." I did not hang around.

2026年8月5日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you for your review. We are sorry that your experience was poor and will investigate the circumstances behind it.

5つ星のうち5の評価

Excellent service for buying a new car!

The entire sales process was smooth from start to finish. A big thank you to Tony Johnson for providing such excellent service throughout. Highly recommended!

2026年7月24日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

Everything was kept to the times stated…

Everything was kept to the times stated and car was returned after being serviced and cleaned. Staff were on the ball and showed good customer care.

2026年7月27日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

The salesman who greeted us instantly…

The salesman who greeted us instantly turned an ordeal into a positive experience, he was the only person to make eye contact with us when we walked into the showroom. Danny Marino gained our trust and then helped us to make a decision, everything was finalised quickly and effortlessly online. We later realised we’d purchased a car without even having a test drive! Though it was a newer model to our existing car and Danny made sure that during handover he talked us through all aspects of the car and it modern functions. He’s a brilliant ambassador to the company, his honest and smiling approach made a difference. The car is also delighting us with all its possibilities and it’s only 2 days old. Looking for a new or used car, go to Brayleys in Westcroft and ask for Danny, though you might find his enthusiastic smile first.

2026年7月23日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Maria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち3の評価

Staff friendly and professional

Staff friendly and professional.
Was disappointed when I dropped my car off for a service, I mentioned that I was not local and was going to wait for the car, they made me wait until the end of the day. I dropped the car off at 8am and picked it up 4:45pm. Over 8 hours and they made a note and were aware of me hanging around.

2026年7月17日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you for your review. We are sorry to hear that your service took longer than anticipated and have asked a member of the management team to contact you.

5つ星のうち4の評価

First time new car buyer!

This was the first time I'd purchased a new car. Apart from the slight hiccup when the original sales person decided to leave the company with no notice, which meant our order had to be allocated to another member of the team, it was a fairly straightforward process.
The handover by Danny was the most comprehensive one I'd ever seen, so 5 stars to him!!

2026年7月17日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Sharon, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち1の評価

It's a waste of money they apparently…

It's a waste of money they apparently check many points in your car and each year change oil or filter etc ,depends...also wash and hoover properly...but honestly it's my second time with Dacia and I don't know if is the quality of the parts especially in pad breaks or discs but two times in June 2021 and August 25 they should reported something about that they didn't and next year always the discs has gone in 15000 miles and 2 two year consequences better for them you must pay 400-500 pounds for new discs and pads and a new car with less than 2 years old ....it's basically frustrating

2026年7月16日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you for your review. We are sorry to hear of your experience - if you want to discuss the issue in detail, please email jordan.greening@brayleys.co.uk

5つ星のうち5の評価

Efficient service

Efficient service. Even cleaned my car after service and MOT. Great Dacia dealership.

2026年7月17日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Howard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

5つ星のうち5の評価

Ask for James Turner to help you, he is the best

I was looked after so well by James Turner at the Milton Keynes office. The Scenic I have had from new is 25 years old, so a lot of things have changed in that time. James was exceptionally helpful to me, explaining all the gadgets on the Dacia Duster, how everything worked. He didnt rush anything. It didnt matter if I asked silly questions, he was so kind and understanding. When I picked up my new Dacia Duster Extreme, he went through everything again, he paired up my phone for me, loaded my favorite radio stations. Showed me how to work the maps, he was very thorough. I cant thank him enough for his help, and understanding as he realised how much my old car meant to me. He made it so much easier. Thank you James, you were amazing, you did a fantastic job and made me feel really happy about picking such a fantastic new car. 😀

2026年7月1日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Yvonne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち4の評価

Happy with new car

Happy with new car.
Staff helpful and friendly.
Test drive easy to arrange.
Salesman responded quickly to my autotrader request.

However, mention of new mats and wheel locks during handover was odd because there weren't any wheel locks and the mats looked like originals. Car had been washed and dash wiped but had not been vacuumed so did it myself. (First world problems, new mats plus wheel locks < £100 on a 13k car, vacuume 15 mins).

Had a few questions about the car - was initially told it was a 1.3 when it was a 1.0 , and given misleading info about wether it was a hybrid or not. Resokved in the end.

So good on the whole but could benefit from a bit more attention to detail.

2026年6月3日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

5つ星のうち5の評価

Nearly 100%

The lady on reception was courteous and helpful.
She asked if it was ok to wash the car, I replied yes fine.
I had to call at 4.15 as I had heard nothing from you. I was told about 20-30 minutes
As I had a lift organised I came up and waited until the car was ready. After going through was what done etc and I paid, she went and found my car and parked it nearer to reception which I really appreciated.
However it was very clear that my car had not been washed.

2026年5月18日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

5つ星のうち5の評価

My MOT was done quickly

My MOT was done quickly, easy booking as well!

2026年5月11日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Silvia, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

5つ星のうち5の評価

Car was exactly as described and well…

Car was exactly as described and well priced. Had good communication throughout and when I went to collect it I was made to feel very welcome. Smiled all the way home in my new car

2026年5月14日
自発的なレビュー
Brayleys Cars - Brayley Dacia Milton Keynes ロゴ

Brayleys Cars - Brayley Dacia Milton Keynes からの回答

Hi Miles, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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