Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... もっと見る
企業が回答しました
Quick respond , worked in the issue and beyond.great customer service prior within and after the work that been done.
The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
連絡先
Victoria Road, Ruislip, HA4 0LJ, London, England, 英国
- 020 8845 3551
4.5
優良
676件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 31％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A morning out.
Friendly staff. Everything explained. Video of under car. Additional tasks done at same time. Comfortable chair. Good coffee (No tea!).
2026年4月21日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Graham, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Car Service
The customer service agents at the counter were all very helpful and informative. The only negative is that all the paperwork is in my husbands name when it should be in my name. They couldnt do this on the counter and have to send direct to Honda. Still waiting for confirmation that this has been done
2026年4月6日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Riffat, Thank you for your review. We appreciate your feedback and will forward this on to the management team at this dealership to investigate further internally. Best wishes
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Christine, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good customer service
Very good customer service at the front desk (Maria)
Good communication before the appointment & video from the service team
2026年4月10日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Jan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Request for replacement Jazz battery
I needed to have my battery in my Jazz replaced and I have given 4 stars as it was difficult to speak to anyone at Honda to request a booking slot. The following morning I did get a call back & was able to arrange to leave it at Ruislip the day after which I did. The young lady on the service desk was very pleasant & rang-me after lunch to say it was ready. Thank you for prompt service & would have given 5 stars if I could have got through on phone in first place. Maybe the telephone service could be improved.
2026年4月8日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Patricia, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Anil, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The young lady on reception was very…
The young lady on reception was very good, friendly & professional I think her name was Amy
2026年4月9日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Kenny, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A routine service and MOT.
A routine service and MOT was very easy with the help of the reception staff. An email with all the recommendations and followed up with a call from the service dept made the process very simple.
2026年4月9日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Honda checked my car in efficiently
Honda checked my car in efficiently, contacted me directly if thete were any queries about my service & completed service & MOT before scheduled time.
2026年4月8日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service keep you informed of what…
Great service keep you informed of what is going on on the staff are all very helpful
2026年4月7日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Janet, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
See it, Say it, Sorted!
Everything was straightforward and completed in a timely fashion. I'm now sorted, following my successful MOT, for another year's motoring. Thanks to the Brayley Honda Team at South Ruislip.
2026年4月8日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Helpful polite staff do everything to…
Helpful polite staff do everything to make the service process run smoothly to suit the customer
2026年4月1日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The pick-up was poorly handled
The pick-up was poorly handled, which was quite frustrating. Also, the cost of additional work/parts is excessive.
2026年4月1日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Dear Customer,
Thank you for your feedback. I am sorry to hear that the collection of your vehicle was not handled smoothly and that you found the costs for additional work and parts to be higher than expected.
We would like the opportunity to discuss these matters with you in more detail. Please could you contact our Aftersales Manager Gurpreet Hunjan at Gurpreet.Hunjan@brayleys.co.uk so that we can look into this further for you?
Best regards,
David Cook Head of Business
caused a problem and gave no help
Looked ok until I tried to start it the next day, for a funeral. Couldn’t open the boot wouldn’t start. So phoned for help, no help, no advice given can’t speak to anyone told just phone AA they will pick the car up and bring it to us. AA said no must have a mechanic first. Missed the funeral waiting for mechanic. Turned out the battery was drained when the software update was done. Tried to phone Brayleys nobody would answer couldn’t leave a message as the message box was full. No option to speak to anyone. They never called back about a loan car. Rubbish
2026年4月1日
自発的なレビュー
Angela the Honda salesperson (brilliant)
Angela the Honda salesperson from Honda South Ruislip was absolutely amazing from start to finish, she found use the perfect car.
2026年4月1日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent service from Brayley Hendon
2026年3月30日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Plenty of help & guidance for car upgrade
The guys at Brayley Hemel had in depth knowledge, were polite & very helpful making a major purchase enjoyable.
2026年3月31日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
We want to thank Sudharson(Ram) for a…
We want to thank Sudharson(Ram) for a great experience at Honda Ruislip.
Ram spontaneously took time out of his day when the person who I was meant to have an appointment with, ran over. He was patient and explained all options very clearly.
Honda is currently not suited for us, however when we do want to try another Honda, it will definitely be with Ram! Thank you!
2026年3月13日
自発的なレビュー
Brayleys Cars - Brayley Honda Ruislip からの回答
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys Cars - Brayley Honda Ruislip からの回答
Hi Kirujah, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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