Brick Borrow レビュー 559

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2026年4月16日

Thanks so much - really appreciate the kind words Jessica! So glad to hear the kids are loving it too, that’s what it’s all about!

Brick Borrow からの回答

2026年4月16日

Thanks so much for supporting our service over the years - that really means a lot to us!! We love our community!

Great to hear you’ve been able to enjoy some of the bigger sets, and we appreciate your patience with the popular ones - we’re always working to add more and keep things moving.

Glad we could sort the missing piece quickly too. Thanks again for the recommendation and support!

Brick Borrow からの回答

2026年4月16日

Thanks so much for sharing this - we love hearing it.

That’s exactly what Brick Borrow is all about - enjoying all the great sets without the cost (or the clutter). Really glad both you and your son are loving it!

Brick Borrow からの回答

2026年4月16日

Thanks so much for the recommendation - really pleased to hear the delivery and return process made things easy.

Glad you’re enjoying the whole “build without the clutter” experience!

Brick Borrow からの回答

2026年4月16日

Thanks so much for the lovely review - really glad you’re enjoying Brick Borrow and that our customer service has stood out.

And yes, fair warning on the sorting - it’s all part of the experience, even if it takes a bit of patience to get going.

Appreciate you taking the time to share!

Brick Borrow からの回答

2026年4月12日

Thank you for taking the time to leave a detailed review.

We’re sorry to hear this has been your experience, particularly as it’s impacted your son’s enjoyment - we know how frustrating that is.

All sets go through our returns process before being sent back out, but with a borrowing service and the volume moving through our library each day, missing pieces can occasionally happen. When they do, our policy is to send replacements quickly - usually next working day - so builds can be completed as soon as possible.

We appreciate your point around responsibility, but replacement parts is the resolution we offer in these situations and the one we’re able to act on fastest.

On the broader point, members typically access significantly more in set value than the cost of their subscription, but we understand that only matters if the experience meets expectations.

We hope you enjoy the remainder of your subscription.

Brick Borrow からの回答

2026年4月12日

Thank you for taking the time to share your feedback - we really appreciate it!

We’re genuinely sorry to hear about the missing pieces in your recent builds. While our team checks and processes hundreds of sets every day, occasional parts can unfortunately slip through. That said, we completely understand how frustrating that can be, and we’re glad replacements are on the way. We’re also continuously improving our checking processes to reduce this as much as possible.

In terms of value, over a 3 month period most members are able to enjoy well over £100 worth of LEGO sets for around £30 in subscription fees.

On selection, we currently have thousands of sets in circulation, with over 750 sets returning to our library every single day. Popular and larger sets do get borrowed quickly, but we’re constantly investing in expanding the range and availability - especially at the premium end.

We’re really grateful you highlighted both what you like about the concept and where we need to do better. If there’s anything we can do to improve your experience before your subscription ends, we’d genuinely love the chance to put that right.

Brick Borrow からの回答

2026年4月12日

We love hearing how much your grandson is enjoying the excitement of choosing his next build - that’s such a big part of the fun. It’s great to know Brick Borrow is helping him explore more sets without the worry of storage too.

Really appreciate the recommendation, it means a lot to us.

Brick Borrow からの回答

2026年4月12日

Thank you so much for such a lovely review JW!

We’re really glad to hear everything from ordering to delivery felt easy and well thought out - that’s exactly what we aim for. It’s also great to know the packaging and instructions made the experience clear and enjoyable.

Most importantly, we love that it brought you an excellent family LEGO night - that’s what it’s all about!

Brick Borrow からの回答

2026年4月9日

Thank you for your feedback Edward!

We do want to clarify a couple of points. We currently have over 1,000+ different sets across 65+ themes, and many members are actively borrowing multiple times per month - often building thousands of pounds’ worth of sets each year. So while some of the very high-demand sets can have wait times, there is typically a wide range of sets available to borrow at any given time.

The “Borrow Now” button reflects sets that are part of the catalogue and available within the service, but availability can change quickly depending on demand, particularly for larger or more popular sets. We’re continuing to invest heavily in stock and improve how availability is shown to make this clearer.

We do appreciate the feedback around visibility before subscribing, and it’s something we’re actively working on improving.

Thanks again for taking the time to share your experience.

Brick Borrow からの回答

2026年4月9日

Thank you so much for the great review.

You’ve summed it up perfectly - all the fun of building LEGO without it taking over your shelves! It’s also great to hear you’ve found the team responsive when needed.

Really appreciate the support, and we’re looking forward to sending out many more builds your way.

Brick Borrow からの回答

2026年4月9日

Thank you for your feedback - we do appreciate you taking the time to share your experience.

We do want to clarify a few points, as what you’ve described isn’t the experience for the vast majority of our members. We currently have over 1,000+ different sets across 65+ themes, and many members are borrowing thousands of pounds’ worth of LEGO each year. A large number of members also borrow 3–4 times per month by returning sets and choosing new ones, so the service is being used very actively.

Availability can fluctuate on certain high-demand sets, especially when they first come back into stock, but there is a wide range of sets available across the platform at any one time. The intention is always to offer choice, rather than force selections.

We’re continually investing in increasing stock and improving availability, particularly on larger and more in-demand sets.

That said, we’re sorry to hear it didn’t work as expected for you, and we do genuinely appreciate the feedback.

Brick Borrow からの回答

2026年4月9日

Thank you so much for your lovely review.

It’s great to hear you’ve been enjoying a mix of your own LEGO and Brick Borrow builds - and even better that it’s something you can share with your grandson. That’s exactly the kind of experience we love to be part of.

Really appreciate the recommendation, and we look forward to many more builds with you both!

Brick Borrow からの回答

2026年4月9日

Thank you so much for sticking with us for over a year - that really means a lot.

It’s great to hear you’ve been able to enjoy so many sets without needing the space to store them all. That’s exactly what Brick Borrow is all about.

Really appreciate your support, and we’re looking forward to many more builds with you!

Brick Borrow からの回答

2026年4月9日

Thank you so much for the kind words - really appreciate you taking the time to share this.

Great to hear you’ve had three brilliant builds with us already, and that everything’s been complete and spotless as it should be. That’s exactly the experience we aim for every time.

Looking forward to getting your next set out to you - hopefully another great build ahead!

Brick Borrow からの回答

2026年4月2日

Thanks so much for taking the time to leave such a detailed review Helen - it’s genuinely appreciated, and we are really glad to hear how much you enjoyed the concept (and managed to get through so many sets so far!)

We just wanted to address a few of the points you raised:

The postage fee is outlined in our FAQs and T&Cs, but we do take on board the feedback that it could be made clearer upfront - it’s something we’re actively reviewing.

We use Royal Mail Tracked 48, and once your set is received back with us, your account is typically reactivated within 24 hours of processing (which itself takes 1 working day). Timings can occasionally stretch slightly over weekends or during particularly busy periods.

You’re absolutely right that earlier on you were getting through 3 sets a month - which is fantastic value given many of our sets retail between £100–£500+. That’s always the experience we aim to deliver.

We did recently have a short-term slowdown while transitioning systems, which added a couple of days to processing times, but that has now been resolved.

In terms of availability, we have over 1,000 different sets in circulation and add 700+ sets back into availability every weekday. If you’re not already, we’d strongly recommend setting back-in-stock alerts, as popular sets can get snapped up quickly.

We completely understand your concerns around availability and turnaround, and just to reassure you - we are continuously reinvesting into stock, systems and our operations to keep improving the service as demand grows.

Really appreciate your support, and hope we can get you back to enjoying more builds again soon.

Brick Borrow からの回答

2026年4月2日

Thank you so much for the kind words Jack - we really appreciate it.

Love hearing that you’re building the sets with your daughter and enjoying the surprise element too - that’s exactly the experience we’re aiming to create.

Glad you’re enjoying it, and plenty more exciting builds to come.

Brick Borrow からの回答

2026年4月2日

Love that it’s working so well for you Danielle, especially for children who hyper-focus on LEGO - that’s exactly who we had in mind when building Brick Borrow. Being able to enjoy loads of sets without the cost (or the storage!) is what it’s all about.

Thanks again for the support, and we hope you continue to enjoy plenty more builds.

Brick Borrow からの回答

2026年4月2日

That’s so great to hear Phil - the mystery box is one of our favourites for exactly that reason.

Love that you and your son are enjoying the surprise each month - it makes it that bit more exciting when the next set arrives.