I've had great experience. I have a lot of trouble with technology and the customer service thru text messages walk through everything I needed. I didn't have to wait within minutes I responses. And i... もっと見る
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Today as a matter of fact. My daughter said she was just going to a specific place but the system notified me other. Called my daughter to come straight home. I love this system. Very accurate. Thank... もっと見る
I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... もっと見る
企業が回答しました
Excellent tracking device, easy to install and connect to the mobile . Working on Audi Q7 since 3G network was shut down.
企業情報
当該企業による記述
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
連絡先
5718 W. 79th Street, 46278, Indianapolis, 米国
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
優良
948件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am a returning customer
I am a returning customer. Worked perfectly the first time, last year. I just purchased another device and so far so good! Customer service is a great help when needed! Czarmaine was AMAZING!
2026年4月10日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your continued support. We truly appreciate having you as a returning customer!
We’re glad your new GPS device is working well, and we’ll be sure to share your kind words with Czarmaine. We look forward to continuing to support you.
BrickHouse security has been providing excellent service.
BrickHouse security has been providing our GPS tracking service for over 2 years. We are 100% satisfied. Never any issues or problems with the tracking. We just did an upgrade to a better software system and the conversion was completely trouble free. When we did call in for information on the new software every one was helpful and easy to communicate with. All of our questions were answered and it was easy to understand.
2026年3月16日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for trusting BrickHouse Security with your GPS tracking needs over the past two years!
We are pleased to hear that your experience has been consistently smooth and trouble-free, and that the recent software upgrade went seamlessly. We are especially glad that our team made the transition easy and provided clear, helpful support throughout the process.
We look forward to continuing to support you!
You can't go wrong with the BRICK!
My personal experience with BRICK HOUSE SECURITY GPS is wonderful. I would recommend the device to whoever love the safety of their love ones.
2026年3月18日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your kind words! We’re glad to hear your experience has been wonderful and that our GPS product brings you peace of mind.
We appreciate your trust and your recommendation, and we’re always here to support you.
Kelvin was the representative who…
Kelvin was the representative who assisted me and my daughter today and his step by step was easy and understandable.
2026年4月2日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing this. We’re glad to hear Kelvin was able to guide both you and your daughter in a clear, step-by-step way that was easy to understand.
We appreciate your feedback and are always here if you need anything further.
Worrying about the safety of a loved…
Worrying about the safety of a loved one can be very stressful , brickhouse gps has eased that stress. The tracking is excellent and at any time you can pinpoint exactly where your car is at . I have the spark nano , it's small but powerful.
2026年3月16日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience. We’re glad to hear that our GPS tracking has helped ease some of the worry about your loved one’s safety.
It’s great to know the Spark Nano has been a good fit for you. While it’s small, it’s designed to deliver reliable, real-time tracking whenever you need it most. We truly appreciate your trust and are always here if you need anything.
Brickhouse security is an excellent…
Brickhouse security is an excellent company. Very helpful and full of resources. My experience with Brickhouse security has been awesome. I would most definitely use this company again.
2026年3月4日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We are delighted to hear that you had a positive experience and that you have been able to rely on our team and resources. It truly means a lot to us that we have earned your trust.
We look forward to assisting you again whenever you need us.
The representative Melvin provided…
The representative Melvin provided truly exceptional service from start to finish. They were incredibly patient and professional while addressing every detail of my request with genuine care. It is rare to find someone so dedicated to ensuring a positive customer experience and their helpfulness made a significant difference. I am thoroughly impressed by their expertise and the seamless way they handled everything.
2026年3月27日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear Mervin provided you with patient, professional, and genuinely attentive support throughout your experience.
We take pride in delivering a seamless customer experience, and it means a lot to know he made such a positive impact. We’ll be sure to share your kind words with him.
Thank you for your trust. We’re always here to help whenever you need us.
Their customer service is very prompt…
Their customer service is very prompt and patient. Trish worked hard to troubleshoot the issues that I was having. She was very knowledgeable. The product works great and I'll be purchasing more for my other vehicles
2026年3月25日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback. We’re glad Trish was able to patiently troubleshoot the issues with you and get everything working as it should. We’ll let her know about your experience; she’ll be happy to hear it.
It means a lot to hear that our GPS product is working well for you, and we truly appreciate your continued trust as you expand to more vehicles. We’re always here whenever you need support.
Very Helpful!
Trish was very eager to help me change the settings on my BrickHouse Nano GPS tracker. She was knowledgeable and clearly presented my options. She made the necessary adjustments for me to help preserve battery life. A+++ customer service!
2026年3月26日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for sharing your experience! We’re glad that Trish was able to guide you through your options and set up your BrickHouse Nano GPS tracker in a way that best meets your needs, particularly regarding battery life. Our goal is always to make things as clear and easy as possible. We will make sure to pass along your kind words to her; she will truly appreciate it.
My experience was great
My experience was great. They were very attentive when i had questions and my gps worked wonderful. Very cost efficient. The only thing that could be better was if they communicated with you better if they haven’t received a payment, and notified you in advance instead of cutting service off. But if you pay your bill you won’t have to worry about that. I definitely recommend their service. 10/10
2026年3月25日
自発的なレビュー
It allows me to keep constant updates…
It allows me to keep constant updates on my vehicle location. It’s extra added peace of mind to know the exact location of the vehicle as well as the driver if something should happen.
2026年3月25日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
We're glad to hear that the real-time updates of our GPS product are helping you stay informed and giving you extra confidence about your vehicle and driver.
Thank you for trusting us to help protect what matters most. We’re committed to being there when you need us.
Kelvin was amazing
Kelvin was amazing. My dog ate my battery pack and Kelvin assisted quick and efficiently, to satisfying my request, and get a new battery pack sent out the same day. The best customer service I’ve ever experienced.
2026年3月25日
自発的なレビュー
I enjoy it very much
I enjoy it very much. It gives me a peace of mind knowing my property is secure.
2026年3月24日
自発的なレビュー
BrickHouse Security / BrickHouse GPS からの回答
Thank you for your feedback! We’re delighted to hear you’re enjoying our GPS product and that it gives you peace of mind knowing your property is secure. That’s exactly what we aim to provide, and it means a lot to know it’s making a difference for you.
I want to thank you for your help in…
I want to thank you for your help in deactivating my account. Mervin was a great to me in identifying that my card on file was an old card that was no longer used. I was able to enter the correct card and Mervin made my experience smooth and quick.
2026年3月23日
自発的なレビュー
great customer help and great devices
the customer service was great i got help from Kevin he's was fast straight forward answered everything i asked about and got it done for me with no problems no spending hours waiting for replies or a conformation. the companies devices are also really good quality sturdy and long lasting test it on a decent 2 hour trip back and forth with no problems not even a budge I would 100% recommend them with great products and customer service
2026年3月23日
自発的なレビュー
I was having trouble reactivating my…
I was having trouble reactivating my device after turning it off a couple years and the representative Trisha who was assisting me through text helped move my Gmail account over to my Yahoo account she was able to resend me the email so I was able to log in she helped walk me through the process of getting back into my account I feel like she went above and beyond assisting me in the areas that I needed help in.
2026年3月19日
自発的なレビュー
Great product quality and superior…
Great product quality and superior customer service. Fully satisfied with Brickhouse security.
2026年3月19日
自発的なレビュー
Ordered and had it set up in minutes
Ordered and had it set up in minutes, longest part was getting the additional battery pack charged up. After initial install it took about 2 hours for the tracker to start sending data points.
2026年3月18日
自発的なレビュー
Great communication
Great communication
Fair price
Reliable devices
This is a company that delivers on their promises.
Trish and her colleagues are very helpful
2026年3月18日
自発的なレビュー
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