I've had great experience. I have a lot of trouble with technology and the customer service thru text messages walk through everything I needed. I didn't have to wait within minutes I responses. And i... ãã£ãšèŠã
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The detailed written and trip map information provided exceeded my expectations. It gives a complete and total picture of what is going on. The unit was easy to install and the long term battery is re... ãã£ãšèŠã
We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... ãã£ãšèŠã
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... ãã£ãšèŠã
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BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
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5718 W. 79th Street, 46278, Indianapolis, ç±³åœ
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4.9
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I had an issue with my tracking device
I had an issue with my tracking device. Mervin was my assigned assistant who helped me. Marvin was very patient and knowledgeable about my specific need. He patiently walked me through each step to get me device working and back online. Thank you Mervin.
2026幎8æ14æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback. We understand how important it is for your GPS device to function properly. We're glad that Mervin took the time to understand your specific situation and guided you through the steps to get your device online again.
We appreciate you acknowledging his assistance, and we'll make sure he sees your kind words.
So far product has been great
So far product has been great. Havenât had it very long or it might be 5 stars.
2026幎8æ10æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback. Weâre glad to hear our GPS product has been great for you so far. As you continue getting familiar with it, please know that our team is here to provide guidance and support should you have any questions or need assistance along the way. We truly appreciate your trust!
Mervin was responsive and immediately resolved my two issues of signing onto the app and discovering my devices on the website.
Mervin was responsive and immediately resolved the two issues I was dealing with. This was my first day using the Brickhouse Service and so as a newbie, Mervin oriented me well and quickly. Thank you.
2026幎8æ10æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for sharing your experience! We are pleased to hear that Mervin provided the guidance and support you needed as you got started with us.
It's great to know that you felt supported from the beginning. We look forward to continuing to assist you throughout your journey with us.
Excellent customer service
Excellent customer service. Great product and reliable.
2026幎8æ7æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for the feedback! Weâre glad youâre happy with the GPS product and the support from our team. Weâll continue to be here if you ever need any further assistance.
Products & service top notch
Products & service top notch! The follow up guidance is greatly appreciated.
2026幎7æ31æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback! Weâre delighted to hear that our follow-up guidance has been helpful. We aim to ensure our customers feel supported throughout their experience with us, and we truly appreciate you acknowledging that.
This is a very easy app to use for my TURO cars
This is a very easy app to use for my TURO cars. I can see the speed limit ,location on live and vehicle track days.
2026幎5æ30æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback! Weâre pleased to know that the features are proving valuable for your Turo vehicles. Having convenient access to important vehicle information can make managing multiple cars a lot easier. We really appreciate you choosing BrickHouse Security.
Great Company
I have purchased 3 spark nano trackers from Brickhouse and all of them have worked great. Any time I have had a question there customer service and tech support have been excellent. Kelvin G. was a huge help to me!
2026幎7æ28æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
We truly appreciate your continued trust in BrickHouse Security. Itâs wonderful to hear that all three of your Spark Nano 7 trackers have been working well for you. Weâre also glad Kelvin was able to provide the support you needed. Weâll be sure to pass along your appreciation!
Fast and friendly service
Fast and friendly service. Kevin was a big help on everything. He aas very patient and polite on helping me. The product has been a huge help. We put it on my elderly dads 4 wheeler and it shows me his location at all times. I recommend this product to all my friends and family.
2026幎7æ29æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your thoughtful review and for putting your trust in us! Weâre grateful to know that the tracker has made it easier for you to stay informed about your dadâs whereabouts, and weâre especially glad Kevin could provide the patient and friendly support you needed. Your recommendation means a great deal to our team!
I love how accurate it is and how longâŠ
I love how accurate it is and how long the battery lasts is incredible.
2026幎7æ27æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
We're glad to hear our GPS product has been giving you the reliability youâre looking for. We know how important it is to be able to count on accurate location information without constantly worrying about the battery. Thank you for choosing us!
Itâs been great and super helpfulâŠ
Itâs been great and super helpful highly recommend
2026幎7æ26æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your recommendation. Weâre glad that our GPS service has been working well for you and has made things easier. We appreciate having you with us and are always available if you need support.
Mr Melvin was a good help
Mr Melvin was a good help. He helped me with my payment. Very fast and easy
2026幎7æ24æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
We are pleased that Melvin assisted you with your payment, making the process quick and straightforward. Thank you for acknowledging his help!
I am glad I found this service
I an glad I found this service. I get the sense that i have someone else on my team. The tracking services appear highly accurate. The rates are reasonable too.
Marvin was very helpful in troubleshooting and resolving any issues I had.
I would recommend this product.
2026幎7æ23æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback! Weâre thrilled to hear that you feel youâve gained an extra team member with BrickHouse Security. Itâs great to know our service fits your needs, both in tracking features and pricing. We're also glad Marvin could assist with troubleshooting and resolve your issues. We will be sure to share your feedback with the team.
Brickhouse GPS I love it
Brickhouse GPS I love it. I found out where my kids were going. I found out where they hang out without them even knowing recommended to any parent hundred percent.
2026幎7æ9æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback. We are pleased to know that BrickHouse GPS has been a helpful tool for you and your family. We genuinely appreciate your trust in us and your recommendation to other parents!
Simple system to set up
Simple system to set up. Mervin from customer service was excellent. He helped me set up a text notification if someone starts up the car. This will help when I am away.
Thank you Mervin and Brickhouse Customer Service!!!
2026幎7æ21æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for sharing your experience! Weâre pleased to hear that you found the system easy to set up and that Mervin was able to assist you in getting the vehicle-start text notification working. Itâs wonderful to know that this feature will provide you with extra peace of mind while youâre away. We will make sure to pass along your kind words to Mervin.
I absolutely love it
I absolutely love it. They're very good at customer care to fix any issues that need to be fixed. And it's got a good product thank you very much for great service
2026幎7æ21æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback! Weâre glad you had a good experience with BrickHouse Security, both with the product and our customer service team. We appreciate your recognition of our team and are grateful for your support.
THEY ANSWERED VERY FAST
THEY ANSWERED VERY FAST
AND THEY RESOLVED THE ISSUE WITH VERY PROFESSIONALISM.
MR KEVIN WAS VERY HELPFUL
2026幎7æ20æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback! Weâre happy to hear that Kevin was quick to respond and was able to help resolve the issue. Weâll make sure your kind words reach him.
Love this service!
2026幎7æ20æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you! We're delighted to hear you love our GPS service, and we sincerely appreciate your support.
Customer service Rep Mervin wasâŠ
Customer service Rep Mervin was extremely helpful and helped me navigate to satisfy what I needed.. Brickhouse is hands down the best for me and my family and Mervin was like family to me.
2026幎7æ16æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback. Weâre glad to hear that Mervin was able to guide you through what you needed and make the process easier for you. It means a lot to know that you consider BrickHouse Security the best choice for you and your family.
We'll make sure that your appreciation is passed on to Mervin and the rest of the team!
The customer service person Mervin
The customer service person Mervin , was very professional and polite easy to talk to and patient. He was good at letting.me know what was going on when I was waiting. And return my text with solution.
2026幎7æ15æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for your feedback. Weâre glad Mervin kept you informed throughout the process and made sure you knew what was happening while you waited. Itâs great to hear that his patience and clear communication made the experience easier for you. Weâll be sure to share your kind words with him.
Amazing customer service
The customer service team is very knowledgeable and helpful I had thought I deleted one of my devices being monitored along with all the data. Not having access to the device I was in a panic. Tech support was amazing. They quickly reasurred me nothing was lost, got me reconnected walking me through the software step by step. Making it so easy. They didn't make me feel like I was a bother, they weren't irritated. They were happily helpful and patient. Brickhouse Security deserves all five of those stars!!
2026幎6æ5æ¥
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BrickHouse Security / BrickHouse GPS ããã®åç
Thank you for sharing your experience. We understand how worrying it can be to think that your device and its data might be lost, so we're pleased that our support team was able to reassure you and help you reconnect. We're especially glad to hear that they took the time to guide you through the process and made you feel supported along the way.
We will make sure to share your kind words with the team. Thank you for choosing BrickHouse Security!
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