I work closely with Nik Penney. At first was hesitant to order online as it can be hit and miss. Since placing the first order Nik has made it incredibly easy and responds very quickly to emails .... もっと見る
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Building Materials Nationwide is my first stop for anything I need on site. My main contact, Nik, is always extremely helpful and very proactive. He finds me the best prices, sorts out delivery dates... もっと見る
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Tilly, Charlie, Will & Oran are all really good at there jobs. Quotes are correct and responded back in really quick time. Products are good and order comes correct. The team understands ou... もっと見る
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Needed unusual size steel rods and after messing around trying to source locally I spoke to Iona at BMN, she took the order and called back with a very competitive quote and good delivery terms. Even... もっと見る
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企業情報
Building Materials Nationwide について
当該企業による記述
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
連絡先
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, 英国
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4.5
優良
1851件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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terrible service
terrible service, avoid this company like the plague!
ordered and paid for materials online which clearly stated in stock to then be called 3 days later to say they can not and will not fore fill the order. only option to me was two wait another 3 days for my money back!
disgusting service!
2025年6月20日
Building Materials Nationwide からの回答
Hello Steven,
We're truly sorry to hear about your recent experience, and we appreciate you bringing it to our attention. We understand how frustrating it must have been to place an order with confidence, only to later find out it couldn’t be fulfilled.
Our stock system typically reflects overall product availability; however, the stock can be located anywhere in the UK and is not always area-specific. In this case, the quantity you required was unfortunately not available in your delivery area. We did offer the option to purchase 10 units at a time, which would have allowed us to ship directly to your site. We understand that this solution did not work for you, and we apologise for the inconvenience caused.
While this explanation doesn’t excuse the disruption, please know that we are actively working to improve our stock accuracy and ordering processes to avoid similar issues in the future.
Regarding the refund, we sincerely apologise for the delay. Refunds are processed as promptly as possible, but depending on your payment method, it can take a few days for the funds to appear in your account.
We value all feedback, including critical comments, as it helps us improve.
Many thanks,
Lydia
Delivered on time
2025年6月17日
Building Materials Nationwide からの回答
Hi Stuart,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Fraser, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Really helpful team.
2025年6月16日
Building Materials Nationwide からの回答
Hi Jamie,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
We are happy to hear your account manager Xavier was helpful, he is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Building Materials Nationwide からの回答
Hi Jarek,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Massimo, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Poor Service, Incorrect Products, and No Accountability
I wouldn’t recommend using this company. They don’t supply items directly – instead, they source them from third-party suppliers, which means there’s no guarantee you’ll get what you ordered, or that it will be decent quality.
I ordered fence battens and ended up receiving bright blue roof battens, delivered by Jewsons. I refused that part of the delivery, but they still left behind a small roll of weed membrane – a minor part of the original order.
It took over two weeks and a lot of chasing to get a refund for the incorrect timber, but they refused to refund the £35 delivery charge. That’s left me with some very expensive weed membrane and no timber.
Customer service was poor throughout, the order was wrong, and there was no real accountability. I won’t be using them again.
2025年6月6日
自発的なレビュー
Building Materials Nationwide からの回答
Hello Tom,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the issues with your order. We completely understand your frustration regarding the incorrect items, delays with the refund, and the delivery charge.
As you've pointed out, we do work with a network of trusted suppliers to fulfill orders, which allows us to offer a wider range of products. However, it's clear that in your case, this process didn’t meet expectations — and that’s on us. Receiving incorrect items and experiencing difficulty with resolution is not the level of service we aim to provide.
Regarding the delivery fee, unfortunately we do have a minimum order charge so this fee would have still applied if you had only ordered the correct item delivered.
Thank you again for your honest review — we’re taking it seriously and using it to improve.
Many thanks,
Lydia
Good communication
Good communication. Delivery driver polite and efficient. Delivered within time frame.
2025年5月31日
Building Materials Nationwide からの回答
Hi Scott,
Thank you so much for your kind words! We're really pleased to hear that you were happy with the communication and that your delivery arrived on time. We’ll be sure to pass on your feedback.
If there’s anything else we can help you with, don’t hesitate to get in touch.
Many thanks,
Lydia
As you not accept small orders
2025年5月26日
Building Materials Nationwide からの回答
Good Afternoon Edmund, .
Thank you for taking the time to leave a review. We welcome all feedback both positive and constructive as it helps us improve.
We understand it can be frustrating if our minimum order requirements don’t align with your needs. As a trade-focused supplier, our business is structured to serve larger orders, which is why we have a minimum order value of £500. We appreciate your understanding and thank you again for your feedback.
Many thanks,
Lydia
Super helpful
Grahame was very helpful, we got what we needed in record time. The only company that actually helped with our urgent request, didn't have the item that we were looking for but quickly offered a better alternative and made the delivery happen as promised. This is what i call good sales. I highly recommend!
2025年5月19日
Building Materials Nationwide からの回答
Hello Roberta,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. We work with a huge network so will always do our best to ensure an order gets fulfilled and it is great to hear Grahame went above and beyond and made this happen for you.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Building Materials Nationwide からの回答
Hello,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service and communication you received.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Building Materials Nationwide からの回答
Hello,
Thank you so much for your kind words! It's great to hear the pricing was right and that the delivery went smoothly. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Even though original supplier did not…
Even though original supplier did not have what I wanted in stock, Grahame sorted it from 2 other suppliers which let me do the job. Could of easily said sorry can't do it.
Would use again no problem
2025年5月13日
Building Materials Nationwide からの回答
Hi Mr G.
Thank you so much for your review. We like to offer alternative solutions to our customers if there is a product you are struggling to source. We work with a huge network so will always do our best to ensure an order gets fulfilled and it is great to hear Grahame went above and beyond and made this happen for you.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Absolutely shocking service, don't trust them you will receive wrong goods and never get a refund!!
Absolutely shocking service.. I made an order paid for it they sent the wrong items, when I asked for them to be changed or refunded the same day they told ne they would get the matarials picked up... 4 weeks down the line they still not been picked up I contacted them again and they told me sorry you have to get in touch with the seller your quote expired... 1) it wasn't a quote as l've ordered it and paid you for it it's down to you to rectify it.. 2) this company just gets your order and forwards it on to other builders merchants, like mine come from travis Perkins,
Don't use this company because you will order something pay £500 pound like I did and get sent the wrong stuff then they don't want to know
The guys name I was dealing with is also called
MASSIMO
Date of experience: April 25, 2025
2025年5月27日
自発的なレビュー
Building Materials Nationwide からの回答
Thank you for taking the time to leave a review. We truly value all feedback positive and negative as it helps us improve.
We’re very sorry to hear about the issue with your order. After looking into it, it appears there was a picking error at our warehouse and the incorrect size timber was sent. We take full responsibility for this mistake and sincerely apologise for the inconvenience caused.
We can confirm that your refund has now been processed. Thank you for your patience and understanding.
Many thanks,
Lydia
They were very speedy to dispatch my…
They were very speedy to dispatch my items the following day.
2025年5月9日
Building Materials Nationwide からの回答
Hi Sam
Thank you so much for your kind words! We’re delighted to hear that you found our service provided quick leads times for your project. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Building Materials Nationwide からの回答
Hi Warburg Developments Ltd,
I'm sorry to hear your experience wasn't up to company standards, we have informed management of your feedback to improve where possible!
Many Thanks,
Building Materials Nationwide
Good communication and helpful staff
Good communication and helpful staff. The timber was a lot cheaper than at Travis Perkins but was delivered by them.
As the order was over £750 delivery was free.
2025年4月30日
Building Materials Nationwide からの回答
Thanks for your review Andy was great to here we communicated clearly and Grahame was helpful!
We work with a variety of supply partners up and down the country to help our customers get what they need when they need it. That means when we are able to pass on cost savings we will.
Good luck with your project and if there is anything else you need please feel free to reach out.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Delayed and incomplete delivery after 7 days
I had a 7 day wait for a simple concrete mix order, despite website advertising 2-3 days. Order then only part delivered from a 3rd party. Complex supply chains that do not deliver for the customer. Avoid.
2025年4月28日
自発的なレビュー
Building Materials Nationwide からの回答
Hi Oliver, thank you for your feedback good or bad we value the time taken to review us. A 7-day wait and a partial delivery is clearly not acceptable, especially when we advertise 2–3 day turnaround on said product.
We’re currently reviewing our supply chain processes, particularly with third-party partners, to prevent this from happening again. Your feedback has been shared with our logistics team to help drive those changes. If you’d be open to it, we’d really appreciate the chance to put things right for you on your next order.
Please feel free to contact us directly so we can make this right.
Regards,
Ashley Heather
Good service
Ordered on-line and arrived within the set delivery time, can't ask for much more.
2025年4月14日
Building Materials Nationwide からの回答
Hi David,
Thank you for your feedback! We're so pleased to hear your order arrived within the expected delivery time and that you were happy with the service.
We really appreciate your support and look forward to helping you again in the future!
Ps. please let me know what we could've done to achieve that missing star?
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Building Materials Nationwide からの回答
Hi Riordan
Thank you so much for your kind words! We’re delighted to hear that you found our instructions helpful and our prices competitive. We work hard to deliver great value and service, so it’s fantastic to know it’s appreciated.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Placed order because 2/3 day delivery…
Placed order because 2/3 day delivery was stated on website. Called after a couple of days because I hadn’t heard from them and was told it would be delivered that day, it wasn’t or the day after. Still haven’t received any updates from them. Paid over the odds so I could get it delivered quicker than the local timber merchants, turns out it’s going to take longer and it’s more expensive.
2025年4月14日
Building Materials Nationwide からの回答
Hi Alex,
Thank you for taking the time to share your feedback, and I sincerely apologise for the inconvenience you’ve experienced. I completely understand your frustration, especially given that you selected us based on the delivery times we advertised.
It’s very disappointing to hear that we didn’t meet the expectations we set, both in terms of timing and communication. This certainly isn’t the level of service we aim to provide.
In the meantime, if there’s anything else I can assist you with or if you would like to discuss this further, please don’t hesitate to contact me directly. Thank you again for bringing this to our attention.
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Read the small print
I made a mistake in ordering materials which was not a sufficient amount for a non trade transaction, the company promptly informed me of this ,and refunded my purchase very quickly, I'm grateful for thier honesty
2025年4月14日
Building Materials Nationwide からの回答
Hi Mr Whitley,
Thank you so much for your kind feedback we really appreciate you taking the time to share your experience.
We understand that mistakes can happen, and we're glad we could assist quickly and transparently. It's great to hear that our team was able to get things sorted for you without any hassle. Honesty and efficiency are values we take seriously, so it means a lot to know they made a difference in your interaction with us.
If you ever need help again whether it's with materials, advice, or just a quick question we're always here to support you.
Thanks again for your kind words!
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
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