Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out website maintenance in the... ãã£ãšèŠã
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My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... ãã£ãšèŠã
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Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... ãã£ãšèŠã
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Iâve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely d... ãã£ãšèŠã
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Charities Aid Foundation ã«ã€ããŠ
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CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.é£çµ¡å
25 Kings Hill Avenue, ME19 4TA, è±åœ
- 03000 123 000
- www.cafonline.org
3.5
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Reliable and trusted
CAF provide a reliable trusted service for making donations direct to charities
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
Colin Malone,
We're so glad you find our service reliable for direct charity donations. Thank you for your kind words!
makes charity giving straightforward
convenient and easy to use website. Good customer service.
2026幎6æ20æ¥
Charities Aid Foundation ããã®åç
LTh,
We're so glad you found our website convenient and easy to use! We appreciate your kind words about our customer service.
Very efficient and easy way to donateâŠ
Very efficient and easy way to donate to charity
2026幎6æ22æ¥
Charities Aid Foundation ããã®åç
Betty,
We appreciate your kind words! We are glad you found it easy to donate.
The software is easy to use
The software is easy to use. When I phone up the staff sort out my problem. My only quibble is sometimes finding the right charity can be a bit iffy. Maybe showing them in size order would help.
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
Mr C Bumstead,
We're so glad you find our software easy to use and appreciate our staff's support. We value your feedback regarding charity visibility and will explore options like size ordering to improve this.
An excellent way to manage your donations
I've been a subscriber to CAF for a long time. I make regular donations to several charities and they handle it all, including collecting the Gift Aid. They do this well and their system operates smoothly. I'm very happy to continue using them.
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
Paul G,
We are so pleased to hear you've had such a positive and smooth experience with our services over the years. Thank you for your continued trust and support.
A well-run organisation
This is a well-run organisation with good customer service. I've had an account for twenty years, paying in monthly by standing order from my bank, which benefits from the government's gift aid tax back scheme. It's easy to keep track of and make donations, both regular (by standing orders going out) and one-off payments. I wonder if CAF will ever go mad and have an app?
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
MAHNL,
We are so pleased to hear about your positive experience and long-standing relationship with us. We truly appreciate your kind words about our customer service and the ease of making donations. We are always exploring new ways to enhance our services, and we value your suggestion regarding an app.
Charity and convenience
It is very helpful to be able to make occasional charitable donations securely online (this, from an 'oldster' with a CAF voucher book from c,1985!).
2026幎6æ10æ¥
Charities Aid Foundation ããã®åç
Ian Miles,
We're so glad to hear you find our online donation process secure and helpful. Thank you for your kind words and positive feedback!
Helpful organisation to support charities
It's helpful to be able to set up standing orders to support a variety of charities. My only regret is that it's difficult to support charities internationally.
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
Elizabeth Welch,
We appreciate your feedback regarding the ease of setting up standing orders for charities. We understand your desire to support international organisations and are always looking for ways to improve our processes.
straightforward
straightforward, efficient and accurate.
in particular, the details recorded in the charities listing helped distinguish between several sinilarly named organisations.
2026幎6æ18æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We appreciate you taking the time to share this.
Easy to donate.
2026幎6æ16æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
Let down in customer service
Difficult to reach donate service on telephone. NO automatic confirmation of donations received. NO complete account statement being sent upon request. The voucher system was easy, safe and reliable. The new system utterly inconvenient for customer.
2026幎6æ17æ¥
Charities Aid Foundation ããã®åç
We are sorry to hearâ¯about that your experience was not a positive one and we apologise for any frustration caused. If you would like to discuss this matter further, please contact us at enquiries@cafonline.org or call us on 03000 123 000 so we can work to resolve this for you.
Been with CAF for years makes givingâŠ
Been with CAF for years makes giving easy excellent
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We appreciate you taking the time to share this.
Extremely happy
Very happy with the website and itâs working. Have had smooth responses. Updates have been appreciated and monthly reminder about donations have helped in keeping the accuracy of account.
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
No easy way to download transactions
I wanted to update the records in my accounting package with the transactions in my CAF account. This proved non-trivial as I didn't find a way of download a CSV file but had to copy and paste monthly data from the web site. That site kept on timing out, too.
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.
The charges are quite expensive
The charges are quite expensive, and I am unaware of an equivalent organisation to compare it with.
2026幎6æ20æ¥
Charities Aid Foundation ããã®åç
Thank you for your feedback. If you would like to share more about your experience, we would value hearing from you. Please contact us at enquiries@cafonline.org or call us on 03000 123 000.
Quick and simple way to make donationsâŠ
Quick and simple way to make donations and keep track of favourite charities
2026幎6æ21æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
Slowness in approving share giftsâŠ
Slowness in approving share gifts donations, twice because approval documents were filed away without being sent to me. Also twice received emails chasing me re remitting the sale proceeds to CAF, in both cases weeks after the funds had actually been sent.
2026幎2æ19æ¥
Charities Aid Foundation ããã®åç
Thank you for taking the time to share your feedback. Someone will contact you shortly to discuss this.
Easy to use
It makes the giving process really easy, and also reporting to HMRC.
I just wish it were cheaper.
2026幎6æ22æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We appreciate you taking the time to share this.
Efficient charitable giving
Efficient and low cost way of supporting charities with Gift Aid sorted
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Thank you for your positive rating. We are pleased to see this and appreciate you taking the time to share it.
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