Wish I could give 0 stars! A clunky and old-fashioned website, which has become worse since the so-called "update". To top it all off, which modern day bank would carry out website maintenance in the... ãã£ãšèŠã
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My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... ãã£ãšèŠã
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Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... ãã£ãšèŠã
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Iâve been using CAF to put aside money for charitable giving. I love the way the tax is reclaimed allowing me more money to give. It is a very reliable platform which now, of course, is entirely d... ãã£ãšèŠã
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Charities Aid Foundation ã«ã€ããŠ
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CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.é£çµ¡å
25 Kings Hill Avenue, ME19 4TA, è±åœ
- 03000 123 000
- www.cafonline.org
3.5
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The decision to withdraw CAF cheques âŠ
The decision to withdraw CAF cheques is extremely unhelpful.
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Lord Levene,
We appreciate you sharing your concerns regarding the recent changes to CAF Vouchers. You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Website difficult to use
Website difficult to use. Sign in seems to have got harder and more confusing
Why is my CAF giving account mixed up with CAF banking?
Your list of possible accounts is confusing - American Donor Fund? Give As You Earn? Etc etc youâre just CAF to me and Iâve no idea what you call my account and I have no need to know
Currently wonât let me either login or change my password.
Thinking of leaving
2026幎7æ2æ¥
Charities Aid Foundation ããã®åç
Hi Paul,
We appreciate you sharing your feedback regarding our website's usability and account navigation. We are genuinely sorry to hear about the difficulties you've experienced with signing in and identifying your account. Please call us on 03000 123 000 or email us at enquiries@cafonline.org so that we can discuss this further and help you to access your account online.
Death of husband who had a CAF charity account
I phoned to say that my husband had died and now youâve sent an email to him.
I wanted to put the account into my name but was told that this wasnât possible. So the account was frozen and I was told that I had to take out a new account in my name. So it wasnât a good experience
2026幎7æ6æ¥
Charities Aid Foundation ããã®åç
Hi Mary,
We are truly sorry to hear about your recent experience during such a difficult time. We understand how frustrating it must have been to receive an email for your late husband and the complications with the account transfer.
We would appreciate the opportunity to discuss your concerns further and look into what happened. Please contact us on 03000 123 000 or email enquiries@cafonline.org, and a member of our team will be happy to assist.
Charities Aid Foundation ããã®åç
Hi Julia,
We're so glad we could provide clear, practical advice for your query. Thank you for your kind words!
MY CAF account has always been veryâŠ
MY CAF account has always been very helpful. It is easy to use.
2026幎7æ8æ¥
Charities Aid Foundation ããã®åç
Hi Laura ,
We're so happy to hear that you find your account helpful and easy to use. We appreciate your positive feedback!
Lottie dealt with my enquiryâŠ
Lottie dealt with my enquiry meticulously and promptly. More importantly, she was welcoming and patient when I struggled to hear her.
2026幎6æ29æ¥
Charities Aid Foundation ããã®åç
Hi Mike,
We're delighted to hear that Lottie provided such meticulous and patient assistance. We always strive to ensure everyone feels welcome and understood. Thank you for sharing your positive experience and we will share this with Lottie!
Easy and convenient way of donating toâŠ
Easy and convenient way of donating to charity.
The CAF account helps me to keep to keep track of my charity donations and work within a fixed budget.
2026幎6æ28æ¥
Charities Aid Foundation ããã®åç
Hi Paul,
We're so glad our CAF account helps you manage your charitable giving easily and within budget. Thank you for your kind words!
Charities Aid Foundation ããã®åç
Hi Ian,
We are glad you found our service easy to set up and use. Thank you for your positive feedback!
I talked to a real person who wasâŠ
I talked to a real person who was extremly helpful none of this chatbot nonsense. But most of all everything happened just as she promised.
Thanks for your help
2026幎6æ18æ¥
Charities Aid Foundation ããã®åç
Hi Stuart,
We're so happy to hear that our team provided such helpful and reliable assistance. Thank you for your wonderful feedback!
A straightforward way to make donations
A straightforward way to make charitable donations.
2026幎6æ18æ¥
Charities Aid Foundation ããã®åç
Hi Graham,
We are glad you find our donation process straightforward. Thank you for your feedback.
Really useful services
I've had a CAF account for very many years. I find it a really good way to manage my charity donations and keep track of them. The website is easy to use and I've never had any problem with CAF. I think they do a great job. I've also used their service to deposit a 'letter of wishes' to go with my Will. This is really useful because you can change the letter without changing your will. Definitely would recommend.
2026幎6æ26æ¥
Charities Aid Foundation ããã®åç
Hi Jacqueline
We are so happy to hear about your positive experience with us over many years. It's wonderful to know our services, including the "letter of wishes" feature, have been so helpful. Thank you for your recommendation!
The website is easy to navigate.
The website is easy to navigate and I can make donations to my chosen charities quickly.
2026幎6æ24æ¥
Charities Aid Foundation ããã®åç
Hi Jane,
We're so glad our website makes donating to your chosen charities quick and easy. Thank you for your kind feedback!
Been using CAF for many years,searchâŠ
Been using CAF for many years,search function has got faster
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Hi Brian,
We're glad to hear you've noticed improvements in our search function over the years. Thank you for your continued support!
Keeping track
Having a CAF account allows me to make donations to my favourite charities and also allows me to keep track of how much I have donated in any tax year, making tax return completion easier.
2026幎6æ15æ¥
Charities Aid Foundation ããã®åç
Hi Violet ,
We're so glad to hear our CAF account helps you manage your charitable giving and simplifies your tax returns. Thank you for your positive feedback!
Customer service is excellent
2026幎6æ23æ¥
Charities Aid Foundation ããã®åç
Hi George,
We're glad to hear you had a positive experience with our customer service. Thank you for your kind words!
The CAF site is easy to navigate
2026幎6æ16æ¥
Charities Aid Foundation ããã®åç
Hi David,
We're glad you found our site easy to use and appreciate your feedback.
Responded very well to my phone call.
2026幎6æ15æ¥
Charities Aid Foundation ããã®åç
Hi John,
We're glad we could assist you promptly. Thank you for your kind words!
I canât understand how to pay charitiesâŠ
I canât understand how to pay charities money from my account now that I cannot by cheque
2026幎6æ20æ¥
Charities Aid Foundation ããã®åç
Hi Ms Goodman,
Thank you for taking the time to share your feedback following the decommissioning of CAF Charity Vouchers.
You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Works well for me
2026幎6æ16æ¥
Charities Aid Foundation ããã®åç
Hi Rex,
We're glad to hear that and appreciate your feedback.
CAF is useful for anon donations with Gift Aid
I needed to pause all charitable giving, owing to eye-watering expensive hospital care for a close relative. CAF responded empathetically and helpfully and I have achieved what I needed. I will re-engage with CAF when they are better.
I find my CAF account a useful way not only to donate anonymously, avoiding endless e-mails pleading for more, but also to pick up Gift Aid and add it to your charitable funds. It's easy to use and a good way to find charities of interest.
2026幎6æ25æ¥
Charities Aid Foundation ããã®åç
Hi Peter,
We truly appreciate your kind words and are glad we could assist you during a challenging time. We look forward to welcoming you back when circumstances improve. Thank you for recognising the value of our platform.
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