Canadian Appliance Source - Markham レビュー 

2,285
TrustScore 5段階評価の4.5

4.7

8261 Woodbine Ave., Unit 3, L3R8Z5 Markham, ON, CA


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... もっと見る

企業が回答しました

5つ星のうち5の評価

Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... もっと見る

企業が回答しました

5つ星のうち5の評価

Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.

企業が回答しました

5つ星のうち5の評価

We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... もっと見る

企業が回答しました


企業情報

  1. 電化製品店

Canadian Appliance Source - Markham について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


連絡先

  • 8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, カナダ

  • 9054757530

4.7

優良

TrustScore 5段階評価の4.5

2285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(2,285)

過去12か月のレビュー数: 7,487

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I recently had the pleasure of shopping…

I recently had the pleasure of shopping at Canadian Appliances Sources, and I must say that Rebecca’s service was outstanding. From the moment I walked in, she greeted me with a warm smile and a willingness to assist. Her extensive knowledge about the products made it easy for me to make an informed decision.

Rebecca patiently answered all my questions, guided me through various options, and even offered valuable tips on maintenance and energy efficiency. Her dedication to ensuring I found the perfect appliance was truly remarkable.

Thanks to Rebecca’s exceptional service, I left the store not only with a high-quality appliance but also with a newfound appreciation for excellent customer care. I highly recommend Canadian Appliances Sources, and I specifically recommend seeking out Rebecca for a top-notch shopping experience.

2023年9月5日
5つ星のうち1の評価

The Worst Appliance Buying Experience I Have EVER Had!

What a horrible experience!! 4 Weeks with no working refrigerator - the new refrigerator that was delivered didn't work. Canadian Appliance Source - great job at selling but if anything goes wrong, you're on your own. I had a brand new Frigidaire Professional Series refrigerator delivered on August 10. Plugged it in according to the instructions we were given. By the next evening, all the food in the refrigerator section was frozen and had to be thrown out. Pop cans burst, eggs froze, etc. I went back to the store the next morning. Sorry, they said, you have to speak with our After Sales Dept. That conversation started the ping pong process. Back and forth between After Sales at Canadian Appliance Source, Frigidaire, 2 appliance repair companies and sometimes the sales rep (who by the way was happy to get close to a $4000 sale but was apparently told by management to remove himself from being involved). Our food had to be kept in coolers in our kitchen and at refrigerators in our neighbours' homes. This was a brand new refrigerator right out of the box. No one took any responsibility for doing the right thing and getting us a working refrigerator - they would apologize for my family's inconvenience and send messages to each other about what the process was and why they couldn't do anything and then convey those back to me. Finally, today, September 6, an appliance repair technician installed a part which he said should fix the problem: we'll know in 24 hours if it worked. 4 weeks to the day without a refrigerator. I will never do business with Canadian Appliance Source again and I would suggest to anyone thinking about buying an appliance from them to think twice about giving them your money. We, as customers, deserve way better.

The response from VG at CAS below states that CAS has no way of knowing if a unit if defective and it's up to the manufacturer to deal with operational issues after the sale. I understand that and I would agree if this issue happened later on - the problem is that this unit was delivered not working - basically DOA and I believe that puts a different responsibility on CAS.

2023年8月9日
Canadian Appliance Source - Markham ロゴ

Canadian Appliance Source - Markham からの回答

Hello Tony,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

This is definitely not the experience we wish for our customers to have.

Please note that it is our After Sales Team's responsibility to assist our customers after delivery.

We apologize for the misunderstanding that might have took place with your salesperson.

Please note that we have no way of knowing if an appliance is defective as we receive them sealed from the manufacturer and they are only unboxed and tested after delivery.

All functional issues are subject to the manufacturer's warranty and as such, the manufacturer will send their own factory-licensed technician to inspect the issue.

We apologize for the delay you had to experience to have your fridge repaired.

We can see that our After Sales Team sent an email to you in regards to compensation.

Please respond to the email for further assistance.

Thank you kindly,

VG
CAS

5つ星のうち1の評価

I bought

I bought, 8 items and asked for delivery i can be there only in morning, but now they just text me for 2 to 6 pm which i cancel it

2023年9月2日
Canadian Appliance Source - Markham ロゴ

Canadian Appliance Source - Markham からの回答

Dear Behnam,

Thank you for your order review.

please understand the routing/time windows are completed by our delivery carrier and not CAS. Time windows are created based on what delivery locations our carrier is going to on a particular day.

You can monitor your order more effectively and find out when it will arrive if you click on the link below.

https://www.canadianappliance.ca/delivery/index

PS
CAS

5つ星のうち3の評価

Be aware of Delivery Dates and Store Pick up Hours

I ordered fridge, stove, microwave and dishwasher together. Seemed fine. Came in a week or so. But forgot to buy stove hood and guy maybe should have reminded me. Called back and got a discount but not the same. Was told it would arrive at the local CAS store on Tuesday but when I called the store they said that they were SHIPPING on Tuesday. Slowed us down. Then went Sunday to pick up and when I arrived they said no pick ups on Sunday or Monday. Went Tuesday morning and was told - pick ups weren't at 10 when store opens but at 10:30 am. Luckily, the guy was there and was good enough to help.

2023年8月13日
5つ星のうち5の評価

Wrong sizes

Our purchase was complicted by the fact that we ordered sizes of our applinces that would not fit into the space alowed. The exchanging of the appliances and crediting and debiting for the exchange was flawlless and efficient.

2023年8月21日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報