Canadian Appliance Source - Markham レビュー 

2,285
TrustScore 5段階評価の4.5

4.7

8261 Woodbine Ave., Unit 3, L3R8Z5 Markham, ON, CA


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... もっと見る

企業が回答しました

5つ星のうち5の評価

Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... もっと見る

企業が回答しました

5つ星のうち5の評価

Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.

企業が回答しました

5つ星のうち5の評価

We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... もっと見る

企業が回答しました


企業情報

  1. 電化製品店

Canadian Appliance Source - Markham について

当該企業による記述

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


連絡先

  • 8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, カナダ

  • 9054757530

4.7

優良

TrustScore 5段階評価の4.5

2285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(2,285)

過去12か月のレビュー数: 7,487

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Exceptional Customer Service…

I received exceptional customer service from Paz Vyapoory in helping me pay for my appliances and arrange delivery. I really appreciated his patience and the time he took guiding me through the process.

I would also like to acknowledge the phenomenal service of Naveed Afzal who helped us understand the appliance options and features. He was extremely knowledgeable and professional. He did not pressure us for a sale which we appreciated. He remained available for follow up questions and negotiating our appliance purchase price after we had presented a few competitors promotions. I would highly recommend these gentleman and this store for appliance purchases. We had a very disappointing experience with a sales rep in the Scarborough store and left upset and unsatisfied. Try this location of CAS for a completely satisfying experiences. Please recognize and reward these gentleman for their incredible customer service!

2025年2月26日
自発的なレビュー
5つ星のうち5の評価

Great After Sales Team

The after sales department (Paul and Treshna) were amazing! They took care of our defective appliances quickly and did a thorough job making sure we received replacement items in a timely manner.

2024年6月17日
自発的なレビュー
5つ星のうち5の評価

Top Notch Service and Sales Experience

It was a pleasure connecting with Kien at the markham CAS and Treshna from after sales for the purchase of my Bosch dishwasher.  Treshna and Kien were especially helpful with my post install junction box return, answering all my emails and contacting me by phone to make sure everything was smooth. Overall a very pleasant first experience with CAS end to end and will shop there again for the wide selection of appliance models.

2024年6月4日
自発的なレビュー
5つ星のうち5の評価

Paz was polite and precise.

Paz called me on Thursday to advise me that the product I ordered was ready for delivery as early as Saturday (2 days away) or the week after if I was not ready to take delivery. I had to contact my wife before I could confirm any date. He left me his contact phone no. with extension and advised that I could call back after I could confirm a date for delivery. Paz advised that if he was not available to pick up my call, I should leave him a message to return my call. I called back to book a delivery time and luckily I got Paz on the phone immediately and he quickly confirmed the booking and advise me the process. Paz was polite and precise during our communication. I hope that the delivery personnel are as efficient and effective on Saturday.

2024年5月9日
自発的なレビュー
5つ星のうち1の評価

Brand new bar fridge - excessive noises upon plugging it in. Based on the fact that I plugged it in no return?

Last Friday, we purchased a Cavavin refrigerator from Canadian Appliance Source in Markham. I was instructed to wait 24 hours before plugging it in, which I did. However, upon plugging it in, it started making excessive noises. I returned to the store on Monday and informed the representative Andrew Lee about my experience, expressing my desire to exchange it for an upgrade. The representative questioned whether I had plugged it in, to which I responded affirmatively, explaining that I wouldn't have known about the noises otherwise. Despite this, the representative advised against mentioning it, suggesting that it might affect the return process negatively.

Later in the week, a service technician came to inspect the refrigerator and claimed that the noise was normal for that unit, advising me to let it run for 24 hours, promising it would improve. Unfortunately, it did not.

Subsequently, I filled out an online return claim, only to have it rejected within 30 minutes due to the fact that I had plugged in the unit. I'm feeling incredibly frustrated and deceived by this experience. As a senior, I'm completely beside myself with what has transpired.

2024年4月19日
自発的なレビュー
Canadian Appliance Source - Markham ロゴ

Canadian Appliance Source - Markham からの回答

Dear Customer,
Thank you for providing your feedback. We regret to hear about the issues you are experiencing with your appliance. Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty. We can see that you are in communication with our After Sales Team and one of our senior agent is assisting you with your case.
CAS

5つ星のうち1の評価

Friged damaged on arrival

I purchased a refrigerator from the Canadian Appliance Centre on 17 March, with a scheduled delivery of 18 March. The appliance delivered was damaged in freight, and per the instructions of our Sales Associate, we refused to take delivery. The company would not expedite a replacement until the 20th, in the meantime we lost most of our food to spoilage. I asked for some compensation to offset my loss, but my request went unanswered.

2024年3月17日
自発的なレビュー
Canadian Appliance Source - Markham ロゴ

Canadian Appliance Source - Markham からの回答

Dear Todd,

We want to take a moment and address your concerns.

We are not in the business of selling damaged items. However at times damaged units are delivered not intentionally. We are in the business of handling big and bulky merchandise which at times may be damaged somewhere in the process from production to consumer home. Why this is unfortunate, it is not deliberate. At your request on delivery, the item was refused, to reschedule another one. The soonest available date we had was on March 20. We're sorry that two days was a long wait for a replacement product. On delivery we had offered both a door replacement or compensation to keep the product, so you wouldn't be without, but the offers were rejected.

Unfortunately, we are unable to offer compensation for food spoilage based on the information provided.

CAS

5つ星のうち5の評価

Thank you

Wayne worked very hard to get me the approval for the exchange of GE Vent Hood with to Broan Vent hood . The exchange was necessary as the GE Vent was not the right one for my new renovated Kitchen. I hope to pick it up in a couple of days
Thanks Wayne. You are great.

2024年2月6日
自発的なレビュー
5つ星のうち5の評価

lots of stock

lots of stock. easy to order, good to return.
Johnny Wang helps me to choose the right model to fit the special size.
Then personal reasons, need to return it.
Sid responded to my return require in one day.

2023年10月16日
自発的なレビュー
5つ星のうち5の評価

Our sales rep Nina Zhang was excellent

Our sales rep Nina Zhang was excellent! She was very patient and efficient in answering our questions, even a few days after visiting the store.
Our appliance delivery went very smoothly and was timely. We were kept informed of the arrival time by phone and were able to track the schedule online. Very happy overall with everything and would definitely return and recommend Canadian Appliance to friends and family.

2023年9月10日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報