The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... もっと見る
企業が回答しました
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer... もっと見る
企業が回答しました
Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... もっと見る
企業が回答しました
We were treated very well by Faran even though we had to wait for his attention as he was busy with other customers. We should have booked time with him or his associate. We explained what we were... もっと見る
企業が回答しました
当該企業による記述
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, カナダ
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lots of options explained, fair price, and delivery was right on time.
The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at least two months to find our desired model.

Canadian Appliance Source - Victoria からの回答
Benjamin made buying a new oven and fridge for my suite easy and low pressure.

Canadian Appliance Source - Victoria からの回答
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer-savvy and was extremely knowledgeable about the products and the delivery/install options. It was a pain-free experience; I am so thankful. As for their competition - two weeks later, I still haven't heard back from two of them after leaving messages and talking to receptionists.

Canadian Appliance Source - Victoria からの回答
Great selection in the store. Easy to compare models. Friendly sales people.

Canadian Appliance Source - Victoria からの回答
Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navigated as pros.

Canadian Appliance Source - Victoria からの回答
Easy to order and fast turnaround for delivery and set up.

Canadian Appliance Source - Victoria からの回答
I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.

Canadian Appliance Source - Victoria からの回答
The order and delivery process was smooth, but I'm concerned about deceptive advertising. The website has a banner on the specific refrigerator I ordered that says "Free Delivery and Setup*". However, I was charged not only for the delivery, but also for "packaging disposal". When I go back to the site to investigate that asterisked footnote, it does say at the very bottom "Same/Next day delivery available to select areas only." Apparently Vancouver Island is not a select area, even though the Langford store is only about 20KM from my house in Victoria. It turns out they also charge for delivery in Langford.
Large inventory and helpful people willing to spend time explaining the differences in the various products. I bought a top loading GE washer and could not be happier with it. Delivery from Vancouver within two days. Highly recommend:)

Canadian Appliance Source - Victoria からの回答
Rabia's knowledge of available products and alignment with our needs was spot on and the delivery team impressed: efficient and professional. This is a great first experience with Canadian Appliance Source after our previous source for our properties closed. We will be back. Thank you!

Canadian Appliance Source - Victoria からの回答
Good customer service and communication. Good delivery. Good product (LG refrigerator). Only snag was they didn’t warn me they don’t connect the water if I have copper pipes. I do. Fortunately a neighbor came to my rescue.
customer service
delivery time and EXCELLENT service on the part of the two young men . they were very efficient, polite,and courtious.

Canadian Appliance Source - Victoria からの回答
The salesman was informative, not pushy, and help us confirm our decision on a washer/dryer suitable for two seniors.
He arranged for prompt, 2 day delivery and that delivery also went very well with courteous staff and a quick in and out.

Canadian Appliance Source - Victoria からの回答
I requested a Friday appointment as it is my day off. They couldn't confirm because this is a company in Ontario booking installations in Victoria, BC. I got an email saying my appointment was on Thursday 7am-12pm. I called and asked if I could request the earlier appointments. They said they would request this. No one called me back. No one showed up on Thursday. They said it had been re-booked for Friday. I had taken the morning off. Terrible communication. I called the sales person and asked for a manager to call me about refunding the installation fee and finding a different company to do the installation. No one has called me back.

Canadian Appliance Source - Victoria からの回答
I was hit with a delivery charge when my contract said I was to get free delivery.
Also, I took out extended warranty and still don't have the paperwork to prove it.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。