capitalonetravel.com レビュー 

I wish I had checked this website before I booked a flight through Capital One Travel. It is as bad as everyone says. Thoroughly incompetent. I've been transferred from "specialist" to specialist" - all incompetent.

Horrible. Booked a flight through the app first time. Got kicked off mid booking. When I went back in, it had a erased what I had started booking which was a trip in June when I went back to the portal I did didn’t realize it had changed my flights to July. When I received confirmation from the airline, it had the wrong dates so I went to check and it was booked incorrectly, my fault for not reviewing better.
When calling to get help, there’s literally no refund or modification option whatsoever for the tickets. I also lost my $250 travel credit that 1 gave me. Will not be using again.

Capital One agent was not able to help me make my reservation. The Hotel's website included breakfast in it's price. The Capital One Travel website did not include breakfast and the price was exactly the same. I called Cap One to see if they could price match the hotels website with an included breakfast and they could not. I thought price matching was a feature of Cap One. Apparently NOT!! I think that this is one of the ways the avoid giving out the 5X points!!! Terrible!

They have a travel price drop protection. But it only last 10 days , and I found that out only after the fact. The price dropped and they would not care. Even after speaking to a supervisor called Alex , he simply would not do anything about it. Keep that in consideration people

Looks like I am late to the party w my One Star review.

Customer service has nice enough people but there is a language barrier in many instances. That’s on Cap One and not on someone who is working to better themselves and their family. Train them

They if a problem happens they are not empowered to fix the problem. That’s also on Cap One.

We bought cancellation insurance for our trip. 3 rooms in Honolulu. A work issue came up and my son in NYC had to postpone his arrival. Our option is to cancel the whole reservation or eat a room and this happened the night before we left and one reason we bought insurance. “You signed an agreement w these terms somewhere in a 10-20 page document.

They do not have your back. Beware!

Capital One customer service is horrible. We rented a car on the website and the price was not honored in Spain. We had to rent the car there and paid three times more. Then they would not cancel the previous payment of the first rental when we protested. We were told to eat the refund. BEWARE! BEWARE! DO NOT USE THEM

The problem I have with Capital One Travel is the limited selection they offer when you are booking multi-cities flight. I am looking for a flight from New York to Taipei and then to Hong Kong and back to New York. Unfortunately, they only have no selection or only limited selections (depends on the date you choose) with extremely high price and long haul. When I check at Chase Travel and Expedia, there are lots of choices with reasonable prices. Since I want to use the yearly $300 travel credit, I was forced to book 3 one-way flights last year. Apparently, Capital One has not improved the selections for multi-cities flight in this year yet, meaning I would need to order 3 one-way flights to use the $300 credit again this year. Very disappointed.

Capital One Travel insurance is useless if you do not get seen by a physician! My children had diarrhea and vomiting the morning of our flight, which made us miss our flight and had to rebook with a different airline I submitted my claim and they denied it because they were not seen by a physician,their symptoms stopped the next day. It was a 24 hour virus so why would I spend more money going to the doctor if their symptoms has stopped?! Even if I did, there would’ve still been a chance, my claim would’ve still been denied so I would’ve been out even more money. For them, the name of the game is to not pay out, which is BS!

I booked a flight with Emirates through capitalonetravel two months back. I booked much earlier to well plan my trip and have peace of mind. The layover was just a 4:30 hr in Dubai when I booked the ticket. The capitalonetravel changed it to a ridiculous 31 hour layover without my consent. When I asked for a refund or changed flight, they refused and had the nerve to ask me for more money to fix their mistake. This is a complete scam. Zero accountability, terrible (cheater) customer service, and no respect for travelers' time or money. I expected way better from a company tied to Capital One. Never booking with them again--and please please you shouldn't either.

Capital One Travel customer service agents are simply incompetent. They don’t know how to solve simple problems. I just wanted to change travel dates but they gave me wrong info, wrong price and difficult understanding. Everything is bad every time I called them. Terrible!!! I gave up. I will soon cancel my Capital One card.

One of the main reasons I obtained a capital one venture x card was for the lounge accessibility. When I can get in, it is great, but I currently have a layover at DC Reagan and am being denied access because I do not have a seat assignment. I have a valid boarding pass but American is giving my seat assignment at the gate and there is no one at the gate until just before boarding. So here I sit. Very disappointed in this policy that is keeping me out of the Capital One Lounge.

Stay away from Capital One Travel!

Booked a flight and wanted to rebook the second leg of it (it said online I could). After four weeks of back and forth and multiple hours on the phone with different customer agents they said I would get a refund of 35$ for a flight that cost me total 1400$. Never again am I using this platform.

I was trying to add a night and the person on the other line told me that all hotel resort fees were included in the night. I thought she said the room was refundable so I agreed to charge it thinking if there was something funky with the rate I would cancel the reservation. Turns out the room is non refundable and I was charged almost $60 more for the night than the hotel rate.

Eine Reise nach Ägypten mir eine Woche auf dem Nil und eine im Hotel - ein Albtraum 🥺 Meine Erträumte Geburtstagsreise war endlich vorbei. Meinen Geburtstag habe ich im Bett verbracht, obwohl ich nichts mit Eis und nur gekochtes gegessen habe. Die Hygienischen Zustände waren katastrophal. Ich konnte nicht gut atmen weil ich in der Kabine keine Möglichkeit hatte, dass Fenster aufzumachen. Ich musste deswegen 5-fache Menge von Kortison einnehmen.
Wir haben einen 5 Sterne Kreuztfahrtschiff mit Deluxe Kabinen mit Panoramafenstern, die sich öffnen lassen können gebucht, und nur deshalb (Ich bin Asthma Krank -Behinderungsgrad 40%) haben wir die Reise gebucht und eingetreten. In Ägypten erwartete uns eine böse Überraschung. Schrecklich , wie man in Ihrem Reisebüro mit Menschen umgeht. Sie machen Gewinne auf Kosten von Menschen und denen Gesundheit.

Booked a trip to Captiva. Rented a 3 bedroom Villa on the beach. Thank God I checked with the hotel. Capital One Travel booked a 2 bedroom tennis villa. Talked to several supervisors, they admitted it was their fault and were going to try and remedy the situation. Nope. Called directly to the hotel and booked it myself. The biggest disappointment is I booked this in August 2024 for a trip in March 2025. Their suppose to be the experts.
Never again. See if I can get my money back.

I have been using Capital One Travel for about 6 months. Some things are cool, but I have rented a car through their app and the business was a scam.
I have not been able to access the louge because they are just too full all the time.
And now I have been sitting in my car after driving 10 hous because Capital One Travel booked a pet friendly hotel, I am here at the hotel and they have no pet friendly rooms available?
Also says non refundable?
I have been on the phone for 56 minutes.

This is super inconveniente. I just want a room that is pet friendly. It is not that hard.

Capital One Travel needs to improve this communications with hotels.
Now I am just on the side of the road at night.

Horrible experience.
I shoul’ve booked normally without using their app.
I would be sleeping by now.

Poor…Worst…
Agents and even the supervisor don't know what they are doing on refund, cancellation or rebooking of flight, They are like robotic staff in the office. Called them 6 times..waited on the line almost hour..nothing happen on our ticket…forfeited almost 1800usd. I will not definitely recommend them!

Capital One charged me $101 more to book a car than it would cost to rent from the company. Their reason was it was a business fee for doing the booking.

Using this service to book a trip has so far been much more expensive.

I'd advise never to use it and book direct.

They r the WORST OF THE WORST.THEY BENEFITS SAY THEY COVER FOR DELAY CANCELATION ETC AA DELAY MY FLIGHT TWICE WITHIN 2 HRS THEN CANCEL MY FLIGHT THEN REBOOK MY FLIGHT FOR ANOTHER AIRPORT 45 MINUTES AWAY FROM MY ORIGINAL WHEN I SAW THE EMAILS I CONTACTED CAPITAL1 TRAVEL ONLY FOR THEM TO TELL ME THEY CANT DO ANYTHING BECAUSE THE AIRLINE REBOOK BUT IM LIKE CAPITAL1 SHOULDNT U BE THE 1 TO ACT ON MY BEHALF THE REPRESENTATIVE SAID MISS I WILL TRANSFER U TO THE BENEFITS DEPARTMENT I ASK Y WOULD U I KNOW WHAT MY BENEFITS R AND THAT IS Y I CALLED U...SHE PUT ME ON HOLD N TRANSFER ME. JUST FOR THE BENFIT DEPARTMENT TO BE REPEATING WHAT I KNOW BUT NOBODY TALKING ABOUT REFUNDING REIMBURSING ME...MY QUESTION IS WHAT IS THE PURPOSE OF CAPITAL1 TRAVEL DEPARTMENT

Has anyone else had this experience??? I'm unable to book Delta flights through the portal. Each time I try I get a message stating either: 1) there are no seats available for one flyer or 2) the flight is no longer available at the posted price - and it sends me back to search again. I've talked to their phone reps numerous times. They can't seem to help. It's been a huge waste of time and I'm not able to use the points I've accumulated.