So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... ãã£ãšèŠã
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I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... ãã£ãšèŠã
I always buy from Caramella and honestly couldnât love them more! Every single time Iâve contacted them, Iâve had the quickest response â their customer service is genuinely amazing and they never fai... ãã£ãšèŠã
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Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... ãã£ãšèŠã
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Www.caramellauk.com
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CARAMELLA HQ, CH43 3DT, PRENTON, è±åœ
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4.5
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Great customer service on email
Great customer service on email
2026幎2æ5æ¥
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CARAMELLA ããã®åç
Hey Mia!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Always extremely helpful with a fastâŠ
Always extremely helpful with a fast turnaround on gorgeous quality pieces, highly recommend âïžâïžâïžâïžâïž
2025幎11æ14æ¥
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CARAMELLA ããã®åç
Hey Lee!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
love all my past 5 orders
love all my past 5 orders, would recommend this brand for good quality clothing and super comfortable
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Lyd!
We are so glad you are happy with all your orders!
We hope to see you shopping with us again soon!
Caramellað€
Very quick response and dealt with theâŠ
Very quick response and dealt with the issue and resolved it straight away for me.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Rebecca!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
I absolutely love my two-piece set â€ïž
I absolutely love my two-piece set from Carmella, amazing quality and super fast delivery. Iâll definitely be purchasing again! Need more office stuff
2026幎2æ1æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Makada
We are so glad you are happy with your co ord from us!
We hope to see you shopping with us again soon!
Caramellað€
Recently bought a lounge set fromâŠ
Recently bought a lounge set from CARAMELLA and the quality is so good! I love it! Definitely will be purchasing another one!
2026幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Emma
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramellað€
Excellent service and delivery co ordâŠ
Excellent service and delivery co ord suit was of high quality
2026幎2æ7æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Stephen
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
Outfit was gorgeous and arrived soâŠ
Outfit was gorgeous and arrived so quickly x
2026幎2æ2æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Hollie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
Absolutely love this co ord
Absolutely love this co - ord EVERLY in stripe - amazing quality, gorgeous colour. Quick delivery - definitely a must have x
2026幎1æ12æ¥
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CARAMELLA ããã®åç
Hey Catherine!
We are so glad you are happy with your EVERLY! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramellað€
The best
such good quality clothes and amazing customer service, the clothes are so pretty and I love them
2026幎2æ3æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Christie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
Amazing quality
I bought the striped lounge wear set and just love it! So comfortable and such good quality as always. Thank you!
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey There!
We are so glad you are happy with the EVERLY in Mocha Stripe! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramellað€
Very unhelpful
Very unhelpful, I bought a set which shrunk in the wash which I put on the coldest setting. Wasnât able to wear this set so Sent back and they wanted me to pay shipping to receive my own parcel back. Would not order from this company again. Such a big company and they canât even ship the parcel back or help me.
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Olivia,
Thank you for taking the time to share your feedback, weâre sorry to hear about your experience.
Our team has carefully reviewed the returned item, and after inspection, we did not find the set to be faulty. The item was assessed in line with our quality standards and care guidelines.
As outlined in our returns policy, when an item is deemed not faulty, return shipping costs are the responsibility of the customer. We understand this can be disappointing, and we appreciate how frustrating it is when an item doesnât work out as expected.
We do take all feedback seriously and will continue to review it as we work to improve our customer experience. Thank you again for bringing this to our attention
Caramella x
Happy customer!
Customer service has always been really helpful and prompt in responding and getting my issue sorted quickly and efficiently. Could never fault the quality of clothing, always happy with my purchases!
2026幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Nicole
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
I have been ordering from Caramella forâŠ
I have been ordering from Caramella for years now, always happy with my purchases. Customer services are always so helpful and respond quickly. Recently ordered a co-ord the fit and quality is amazing!
2026幎1æ23æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Kate
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
CARAMELLA ããã®åç
Hey Leslie!
We are so glad you are happy with the CELESTE Jeans, they're our personal favourite!
We hope to see you shopping with us again soon!
Caramellað€
Shopped with Caramella a few times andâŠ
Shopped with Caramella a few times and usually really good quality. The most recent time the quality was not as good, however Eve from customer service handled it really well and gave me store credit. Wonât let this stop me from ordering again though! X
2026幎1æ21æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
Have been waiting for the oatmeal setâŠ
Have been waiting for the oatmeal set to come back in for a little while, ended up ordering the brown as it hadn't come back and the day after it came back in, sent a message and was responded to almost immediately, my order was amended right aaay and I have now got what I wanted originally. Thank you so much for your help so happy x
2026幎1æ20æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Morgan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
5 stars from me!
I have shopped from CARAMELLA many times before, their clothing is great quality, very stylish & their customer service is great! Receive replies very quickly! Highly recommend girls! :)
2026幎1æ1æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
I ordered through ticktok live
I ordered through ticktok live! The girl I spoke to was so helpful and kind! I received my items within 2 days of the order being placed and wow! When I tell you the material is next level! I love how high end the dress looks and I donât need to break the bank to get it! I Normally really struggle with my confidence but when I put this dress on I felt so sexy!
Thank you so much!!
2026幎1æ18æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Georgia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
Love CARAMELLA clothing and shopping experience!
Discovered CARAMELLA recently and have experienced great customer service, clothing and support throughout. Great retailer!
2026幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
CARAMELLA ããã®åç
Hey Karen!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramellað€
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