Castrads レビュー 2,189

Excellent service and beautiful radiator.

Prompt handling of order and quality product.

Initially I gave a poor review because of a delay of a catalog.
Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They followed up again to see if they could answer any question or help in anyway. All indications point to a customer centered and responsive company.

Fantastic company.

I did not receive my requested information catalog

The vendor did reach out to me immediately and did fast forward a catalog to me. I would upgrade my rating to 5 stars.

Lovely bit of kit.

John went above and beyond when I reached out for help after 8 radiators failed at the same time! He worked hard to find a mix of radiators in the NY area that would work in one of my rental units in NH. I could not be more pleased with the service, knowledge and the time John spent on solving this problem, consulting with me, asking questions throughout. Amazing customer service!

Super friendly and helpful team

Absolutely perfect. Amazing service from start to finish. Who knew radiators could be so exciting?

Delighted with the quality and design of my radiator valves and stays. There was a little problem with the delivery. However, Hannah at customer services was superb and quickly resolved the issue. Many thanks.

Went in to their shop and got great service. Highly recommend.

Quick delivery with helpful members of staff responding to my emails

Very prompt postal delivery of radiatkr catalogue. And a great catalogue.

Helpful, dispatched on time, followed directions as arranged, bespoke colour appears a little paler but not situated right by other object in the colour so should be fine,

Shipping was quick, escutcheons fit perfectly around radiator pipes and look great with the radiators we had restored earlier this year. Perfect finishing touch and magnets make them easy to move around.

Their catalog got here really quick. The catalog is beautiful and is very clear on the merchandise. The radiators are exquisite.

The level of service and customer experience. The knowledge and skill of the team and quality of the product

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's real people here to help - not just a website with AI bots. They're super responsive to phone and e-mail and that goes a long way in todays day in age.