Cats Protection レビュヌ 

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TrustScore 5段階評䟡の3

3.2

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5぀星のうち1の評䟡

I am really sorry but cats protection in St Helens has gone down hill. We have had three cats from them and checks were throughly done and staff amazing. Now they have given a cat with real specific n... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Me and my partner just brought our first pair of kittens with Cats Protection - United Kingdom (RH17 7TT) Got nothing to say other than, what an amazing experience! - not only that but being p... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I adopted a cat nine and half years ago and I wanted to adopt another after that cat unfortunately died, leaving me heart broken. I am very disappointed in how cats protection Oxford and Newbury hav... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We recently adopted our beautiful Sally from Cats Protection, Chelwood Gate and can’t praise the centre and its staff highly enough. Within an hour of submitting our application, we received a phone c... もっず芋る

䌁業が回答したした

䌁業情報

  1. チャリティヌ

さたざたな倖郚゜ヌスから提䟛された情報

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


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3.2

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TrustScore 5段階評䟡の3

459件のレビュヌ

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5぀星のうち5の評䟡

We are so happy with the cats


We are so happy with the cats protection organisation, they are so helpful, professional & friendly & our beautiful Misty is just so adorable & happy & completely settled. Thankyou for all your help & continued support.

2025幎10月12日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you for your very positive review and for giving Misty such a lovely home. We are so pleased she has settled in well. Thanks again.

5぀星のうち1の評䟡

The way I was treated by someone when I


The way I was treated by someone when I was invited in to see a kitten was awful. As an experienced cat owner and breeder I was made to feel stupid and was talked down to for most of the conversation. She obviously didn’t have the time to spend for us to see the kitten! I was also told I had a whole week to collect my chosen cat, however I was given one time slot on one day and it was take it or leave the kitten. She then continued the pain via a call to give me all the information needed, which was helpful, but again delivering such a patronising way.

2025幎10月27日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Emma. We are sorry to hear that your experience with us has not been a positive one. If you would like us to look in to this further for you, please do contact us at info@cats.org.uk and we would be happy to help. Many Thanks

5぀星のうち1の評䟡

Bossy volunteer making life miserable for other volunteers

I was very disappointed to have to leave a volunteer post I enjoyed because of another very bossy volunteer who made untoward comments about my religion (among other things).
When I raised the issue I was told that "management were aware of it" and that they had been "told about their behaviour".
Well it seems it's all fallen on deaf ears and they are continuing to voice their half-baked opinions.
It no longer affects me as I have left, which is a shame.
Update : 29/10/25
Now I have a reply asking me to contact various people who I have never heard of.
Whether or not they will take my concerns seriously remains to be seen.
Update: 8/11/25
No response to the email I sent 10 days ago.
Update 27/12/25
Still no response to the above e-mail
Update. 26/3/26 still no response from Head Office. Why should I chase the admin dept of a company that doesn't care about its volunteers?
There's not much point giving me an e-mail address when no-one replies ! They don't answer the 'phone either.
Update 2/5/26 - yet another e-mail sent in.
Update 5/5/26. - at last ! A response from Head Office asking for more information.
The Head Office investigation has concluded without them being able to uphold my complaint - due to "lack of evidence". I'm not sure what "evidence" they want.
I would like to say to anyone reading this who is considering volunteering for this (or any other Charity) to note that as a volunteer you don't have a Contract of Employment therefore very few Rights.

2025幎10月28日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Julia,

Thank you for your updates, and I’m very sorry that you’ve not received a response despite contacting us. I completely understand how frustrating this must be.

We’ve been trying to locate your original email but haven’t been able to find it, and it’s possible it may not have reached the correct team. I appreciate that you’ve already made efforts to get in touch, and I’m sorry this hasn’t been followed up as it should have been.

We would really like the opportunity to look into your concerns properly. If you’re willing, could you please resend your email to CustomerComplaints@Cats.org.uk
If you would prefer, you can also call us on 03000 12 12 12 and we will ensure your concerns are passed directly to the complaints team.

We’re very sorry again for the lack of response so far and appreciate you bringing this to our attention.

5぀星のうち1の評䟡

Enquired about adopting a cat and cats


Enquired about adopting a cat and cats protection didn't even reply to me. Im 55 with no children in the house and no other pets so assumed an ideal person for a cat. They didn't even reply to me. So is cat protection just a scam pretending to be a charity?

2025幎9月18日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Nicholas,

Thank you for sharing your feedback and for your interest in adopting a cat.

So we can look into this for you, please could you contact us by calling 03000 12 12 12, going to our website at http://www.cats.org.uk/contact-cp, or by emailing info@cats.org.uk to provide further information.

5぀星のうち1の評䟡

The sad decline of cats protection and other agencies 


I contacted a lady who currently volunteers for cats protection who said she could help me as I have 26 rescue cats and kittens to care for. I currently have 8 to neuter and am unable to get any help or support at all no one will call me back and all I hear is we cannot help. I am supporting an elderly lady feed her feral cats and kittens. She’s using all her pension to pay and care for her cats and kittens. I am having to get my food from food banks as my cash is spent on my cats 🐈‍⬛. There is no help at all from any agencies now all they do is give you numbers to ring or signpost you to other departments who say they cannot help and round and round we all go. I am currently writing a book on my experiences and am contacting local and national newspapers as the only help we will get is from other cat lovers as these charities can no longer help at all. I have rescued hundreds of cats in the last 40 years it’s never ever been this bad. Where is all the money going because millions is invested in cats protection and other agencies. It’s a very sad time for animals and animal owners. Maybe we should all donate to people we know to help them directly and not agencies or organisations as a lot goes on paying people’s wages and not on the pets.

2025幎10月26日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Elena, we're sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

5぀星のうち4の評䟡

Friendly team and great care

A friendly, knowledgeable team. Thank you for helping me find and take home the most gentle and loving of cats.

2025幎10月11日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi there, thank you so much for your review. Thank you for helping us make a better life for cats!

5぀星のうち5の評䟡

Purrfect Finds & Bargains Await at Cats Protection's Hove’s Haven

There’s a purr-fect gem to be discovered in the heart of Brighton & Hove. It’s Cats Protection, nestled at 107 Blatchington Road; it’s not just a charity shop, it's a sanctuary of savings, a mecca of manners, and a treasure trove of trinkets that'll make your inner cat lady (or gent) purr with delight.

The Purr-fect Staff & Volunteers

Firstly, let me tell you about the staff and volunteers. They're as warm and welcoming as a sunbeam on a windowsill. Their good manners are as sharp as a cat's claws, and their friendliness is as comforting as a cat's purr. They greet you with smiles that are as genuine as a cat's curiosity. I've never felt more at ease in a charity shop, and that's saying something, considering I once found a pair of used maracas in a thrift store that I'm still not sure about.

New Treasures Await

Now, let's talk about the merchandise. Cats Protection is like a catnip-fuelled jackpot! I've been in there so many times, and each time, there are new products just waiting to be discovered. It's like they've got a little cat burglar sneaking in at night, leaving behind a trail of trinkets and treasures. I've found everything from vintage records to quirky home decor, and each time, I've felt like I've struck gold.

Bargains That'll Make Your Wallet Purr

And the prices? Well, they're as affordable as a cat's nap. I once bought a brand new, still-in-its-packaging product for a fraction of what it would've cost in an ordinary store. I'm talking about 20% of the original price, folks. It was like finding a whole tin of tuna for the price of a single kipper. I've since become a regular, and I've yet to be disappointed.

Supporting Our Feline Friends

In a world where humans are often more irrational than a cat on a hot tin roof, it's heart-warming to see a charity like Cats Protection thriving. They're not just a place to find bargains; they're a place to make a difference. So, if you're in the Brighton & Hove area, do yourself a favour and pop into Cats Protection. Your wallet will thank you, your home will thank you, and most importantly, the cats will thank you. After all, we might be the ones with the opposable thumbs, but they're the ones with the real power – the power to make us laugh, to make us love, and to make us realize that sometimes, a purr is all you need.

So, give Cats Protection a visit. Your inner feline will thank you. And who knows, you might just find that perfect cat-themed mug to complete your collection.

2025幎10月18日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi DJT, thanks so much for your fantastic review, we really appreciate it. It's great to hear how much you love our Hove shop and all that we do. We'll pass your kind words on to the shop manager and the team. Thanks again for your support.

5぀星のうち1の評䟡

Disgusting, vile retailation by Lea Valley workers

I supported Cats Protection for years, well not anymore, and I will make sure to tell everyone I know that people working for them are deluded, insane and should not be near animals!!

C from Lea Valley Branch is a nasty, nasty liar. Her aim in life is not to save cats' lives and cats' well-being, but to feed her ego as she is a fragile, sad human being.

I never experienced anything like this and I will never trust cat's protection.

She originally came to help a colony we discovered and were helping. She started doing her "own stuff" without cats protection , leaving us in the dark, worried about the well-being of the cats, until we started pressuring her on what was going on with the cats and kittens she was taking and she revealed her true colours. We were extremely worried and left in the dark. She has no people skills and no empathy for people. This woman doesn't care about cats; she only cares about feeding her own ego.
I am absolutely disgusted by her lies and spreading hate towards people. I am disgusted by Cats Protection not taking action against her. She has brought someone on the verge of suici.e with her bullying and lies. These people MUST be stopped. I lost all trust in Cats Protection and animal charities in general. My heart goes out to those poor cats that are left in the hands of these people.

If anyone can call me from Cats Protection I will be willing to talk to them about this.

2025幎10月21日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Sara, thank you for sharing your feedback and I am sorry to hear about your experience.

I can see that your enquiry is with the complaints department and they will contact you when they are able to do so. If you need anything further, please contact customercomplaints@cats.org.uk

5぀星のうち5の評䟡

Brilliant Experience!

Myself and my husband adopted a cat from Cats Protection last year in September 2024. Rupert (our cat) became poorly a few days before we were due to collect him and Cats Protection couldn’t have helped us more.
They gave us the option of taking away the medication they were now using and bringing Rupert home or keeping him in Cats Protection for a few more days in a comfortable environment. Needless to say we were keen to keep him comfortable and they cared for him so well and kept us updated.
Fast forward a few months and Rupert was urinating around the home (something we have never encountered before with any cat we have owned). Cats Protection were happy to help and advise what we could do about this and put us in touch with a behaviourist - who helped massively!
We now have a happy, healthy cat at home with us.
Thank you to Cats Protection at Stowbridge in Norfolk!

2024幎10月21日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Eleanor,

Thank you for your lovely feedback and we are pleased to hear Rupert is doing well.

I will share your comments with the Norfolk team. Thank you.

5぀星のうち5の評䟡

Great experience adopting our cat

Great experience adopting our cat. Very professional and they checked that the cat was happy with us.

2025幎10月18日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you Linda for sharing your positive experience with Cats Protection. We are pleased to hear that you are happy with our adoption process and about to give a loving home to one of our lovely cats. Thank you again.

5぀星のうち5の評䟡

We had a fantastic experience with Cats


We had a fantastic experience with Cats Protection in Uckfield. Joe was absolutely wonderful — incredibly helpful, friendly, and so kind with our daughter, making the whole process really special for her. He took the time to answer all our questions and made sure we felt confident and prepared. We’re so excited to bring our new cat home and feel really lucky to have had such a positive experience. Thank you again to Joe and the whole team!

2025幎10月18日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Gemma. Thank you so much for sharing your lovely and positive experience with Cats Protection. We are very pleased to hear you're happy with how the adoption process went and it's wonderful that you're giving one of our cats a loving new home. Our dedicated staff and volunteers will be very happy to read this. Thank you.

5぀星のうち5の評䟡

Amazing!

It is amazing. Looks after cats so well and very well ran by amazing people.

2025幎10月17日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you for your lovely review, Summer. We are grateful for your support!

5぀星のうち5の評䟡

What a wonderful experience

My wife and I have had a dog for our girls but passed away 2005 and we were heartbroken and said we would never get another pet, then when the granddaughter put a seed in my wife’s head about a cat we both looked at adopting and saw Amy in Gosport cats protection, we live in Southampton and they looked at our request with enthusiasm. We made an appointment to see Chris and she was lovely to meet and a hour later Amy was ours. The cats protection is a fabulous place to go to and adopt your cat they do fantastic work looking after all the cats so please if you want a cat go to cats protection first and save unwanted cats they will give you so much love in return.

2024幎10月16日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Gary, thank you so much for taking the time to share your experience with us. We are so happy to hear this. I am sure Amy is loving her new home already. We will be sure to share your feed back with the Gosport Team!

5぀星のうち5の評䟡

Excellent experience

Am in the process of adopting an older cat from Birmingham, Wythall. The whole process has been perfect from their phone call inviting us in to meet and greet to them accepting us. We collect in a few days time. Flead, wormed, vaccinated, speyed and microchipped. She’ll come with her own knitted blanket and toys. The staff are lovely and helpful and explained the whole process to us. Thank you

2025幎10月10日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you Pauline for your positive review. We are pleased you are happy with our adoption process and about to give a home to one of our lovely senior cat. Thanks again.

5぀星のうち5の評䟡

Cat Protection go above and beyond

Cat Protection go above and beyond - adopting my cats was a smooth process and they were there every step of the way to support me. Our cats are healthy and happy, I truly believe this is from all the care CP gave them to enable them the best future. Shout out to Jackie at East Surrey

2025幎10月7日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you so much for sharing your positive experience with Cats Protection. Our dedicated staff and volunteers will be very pleased to read this. Thank you again.

5぀星のうち1の評䟡

Scam

Our cat likes to go outdoors and is microchipped will all paperwork there to prove that he is they picked him up took him in and then and tried to say he isn't microchipped and that we would need to pay to get him back absolute scam.

2025幎10月7日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Liam, we're sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

5぀星のうち1の評䟡

One star is too much

One star is too much, myself and partner went yesterday to see about a kitten,
I was so disappointed in the. Woman there she contradicted herself throughout our very brief conversation. She was extremely rude.
She asked us questions, in which we replied honestly. But because of her attitude I did get angry and told the woman to leave it and I walked out. Not a good experience for us unfortunately

2025幎10月4日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi, We are very sorry to hear you are not happy with your experience. Please do get in touch via http://www.cats.org.uk/contact-cp ; we would be more than happy to look into this for you.

5぀星のうち5の評䟡

With CP help feral cats can have a safe and healthy life

My neighbour spotted a black cat and five or six kittens in the field near our houses. After checking they hadn’t come from any of the houses scattered around our rural area, we called Cats Protection and received prompt advice and assistance. Three humane traps were laid and the mum was caught that night. Three kittens same place the next morning and finally the remaining two. Over the three days, those trapped were checked by vets, neutered and vaccinated. The three larger kittens we were told went to a farm in another area and the mother cat returned to her stomping ground. The smaller kittens were receiving care till healthy enough to be rehomed. Cannot fault the care taken or the advice we received. A wonderful organisation with truly compassionate people who clearly love cats.

2025幎8月1日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you so much for sharing your positive experience with Cats Protection. We are so pleased to hear that the mother cat is well and the feral kittens have moved to their forever homes. Our dedicated staff and volunteers will be very pleased to read this. Thank you again.

5぀星のうち5の評䟡

Absolutely brilliant

Was given a number of a lady from cats protection league to neuter a some rescue cats we decided to keep, she was marvellous, since then she has helped us & family get neutered & spayed several rescue cats & kittens that we have then managed to find loving forever homes for, we also recommend her to new kitten owners on benefits to her to help keep the kitten population down & she is lovely & helpful,
Can't fault in anyway

2025幎9月29日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Jo! Thank you so much for your kind words and lovely review. We are so pleased to hear you have had a wonderful experience with volunteers from your local branch and we would like to thank you for recommending Cats Protection. All our very best wishes to you and your family!

5぀星のうち1の評䟡

Disappointing

It's a shame to see this charity going downhill, like most large corporate organisations, filled with jobsworth staff and overpaid managers/trustees. I will be giving to local charities from now on.

2025幎9月25日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi there. We are so sorry to hear you're not happy with your experience. Please do get in touch via http://www.cats.org.uk/contact-cp ; we would be more than happy to look into this for you

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