Cats Protection レビュヌ 

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TrustScore 5段階評䟡の3

3.2

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5぀星のうち1の評䟡

I am really sorry but cats protection in St Helens has gone down hill. We have had three cats from them and checks were throughly done and staff amazing. Now they have given a cat with real specific n... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Me and my partner just brought our first pair of kittens with Cats Protection - United Kingdom (RH17 7TT) Got nothing to say other than, what an amazing experience! - not only that but being p... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I adopted a cat nine and half years ago and I wanted to adopt another after that cat unfortunately died, leaving me heart broken. I am very disappointed in how cats protection Oxford and Newbury hav... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We recently adopted our beautiful Sally from Cats Protection, Chelwood Gate and can’t praise the centre and its staff highly enough. Within an hour of submitting our application, we received a phone c... もっず芋る

䌁業が回答したした

䌁業情報

  1. チャリティヌ

さたざたな倖郚゜ヌスから提䟛された情報

Cats Protection, the UK’s leading feline welfare charity, helps around 200,000 cats and kittens every year through its national network of over 250 volunteer-run branches and 32 adoption centres.


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3.2

たあたあ

TrustScore 5段階評䟡の3

459件のレビュヌ

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3.2

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5぀星のうち5の評䟡

We had a brilliant experience with cats


We had a brilliant experience with cats protection- so lovely and helpful and our kitten was so well
Looked after before we got him

2024幎11月27日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Clare, thank you for your lovely review. We are so pleased to hear your kitten has found their forever home!

5぀星のうち2の評䟡

Poor


So, I've unfortunately had to give two of my cats up to York cats protection due to my financial situation which is already a heart breaking thing to come to and the manager of the place was quite rude. I understand I was a little late with passing one of the cats over (due to crash today traffic was bad) and I understand they're a charity that run on donations but the way this manager spoke to me was unprofessional and just disgusting. He asked me the usual line of if I'd like to donate I said unfortunately I can't and then continued to ask me if the person that dropped me off would be willing as they've taken two cats from me and it's costs money to keep them, I said unfortunately not today and then continues by saying well we do have an online link that you can donate to. I reluctantly took the slip out of being pressured into it and made me feel so horribly bad that I couldn't afford to donate nevermind keep my own cats due to money issues. I've been in the customer service industry for years and it's not acceptable to peer pressure people into doing something they can't do then them making you feel awful for not being able to. Then he continued by saying that he'd sent me an email with the same link (without asking my permission first)

2025幎2月5日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

I am so sorry you’ve been upset by your experience. Please get in touch with us at https://www.cats.org.uk/contact-cp with your story, and we will look into your complaint in more detail.

5぀星のうち1の評䟡

The CHARITY COMMISSION

The CHARITY COMMISSION governs Cats Protection, it is registered under the numbers 203644.
After reading the very bad reviews, I also decided not to give donations , even though I love cats very much. I would also like to suggest that people write their complaints to address given, (For reporting wrongdoing),not just to the Trustpilot. I think such charities do more harm than good.

2025幎2月3日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hello, we are sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

5぀星のうち5の評䟡

Happy cats

We recently adopted 2 cats from Cats Protection in Northampton. With help from a lovely lady on the phone we found our beautiful Bella and Rosie. Very quick response although if you are
looking for kittens they do understably seem to get picked first. Please don't rule out older cats who need a home and are just as adorable! Thank you to Darren for fostering them for us.

2025幎2月1日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Kerry, thank you for your lovely review & we are so pleased that Bella and Rosie have found their forever homes. We will be sure to pass on your comments to the team in Northampton. Thank you for helping us make a better life for all cats!

5぀星のうち5の評䟡

Cat Protction was very helpful.

I have had 6 beautiful kittens from Boston cat protection. They have all crossed the rainbow bridge now. They all lived to 16/17 years except for 2 who were 20 and 21 years. I have saved a few puss cats with Bostons help. I've got traps off of them and caught cats that needed medical treatment. CP took them straight to the vet. Excellent people.

2025幎1月23日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Dear Carole, thank you so much for taking the time to share this lovely feedback, we will be sure to pass this on!

5぀星のうち1の評䟡

These people don't respond to the


These people don't respond to the requested online applications,but decided instead to put the cat we were interested in as " reserved", three days after our application! And even though we are an adult only household who raised two lovely cats to 18 years old,they both had been from terrible homes and were traumatised but slowly became the lovely,gentle animals they really were after years of love and patience from us,yet we STILL were not good enough for CP. Am beginning to wonder if they really have any cats or the whole set up is just a scam for money,with random pictures of cats taken from magazines! Will be going elsewhere

2025幎1月10日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

We’re really sorry to hear this is your experience. Every cat is an individual and we work hard to match cats with homes that would suit them – and vice versa! We don’t mean this to be prohibitive though. Do get in touch with your local Cats Protection to discuss your individual circumstances and they’d be more than happy to suggest cats that would suit you perfectly: https://www.cats.org.uk/find-us 

5぀星のうち1の評䟡

Give pepper and ginger back to their


Give pepper and ginger back to their rightful owner !!! Mersey side cat protection have separated them it’s heart breaking and won’t give them back !!! It’s theft

2025幎1月8日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

To maintain confidentiality, it would be inappropriate for us to publicly discuss individual cases. If you have further enquiries about our policies, please contact us using the methods available here: https://www.cats.org.uk/find-us/contact-us. 

5぀星のうち1の評䟡

Poor interpersonal skills

Only one of their staff has been “nice” the rest have been snotty jobsworths. I volunteered but withdrew because the management culture is poor, even during an interview the line manager failed to make eye contact just wrote notes leaving the questions to someone else. I have worked with other animals charities happily for over 20 years, but cats protection culture is unbearable.

2025幎1月4日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi, I am sorry to hear you're not happy with your experience. If you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to investigate this for you.

5぀星のうち5の評䟡

I have had 3 cats from cats protection


I have had 3 cats from cats protection in st Helen’s. 1st 12 years ago and most recent 2020 at the start of the pandemic. We have had a brilliant experience every time. My daughter always went for the older or imperfect cats. Everyone special and a great addition to our family.
Can’t praise the center enough

2024幎12月31日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hello, thank you for taking the time to tell us of your positive experience adopting from our Merseyside Cat Centre in St Helens. Our team of staff and volunteers will be delighted to learn of your valued review. Thank you for adopting from Cats Protection.

5぀星のうち1の評䟡

No more donations


I've donated every month for years and am now cancelling it due to the abysmal response of my local CPL. I've always had rescue cats over the years but am peed off with the rude, arrogant, patronizing attitude of the volunteers who forget that they are a charity and putting supporters off!!

2024幎12月31日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you for contacting us today, we do really value any feedback from our customers and we always take it seriously. If you wish to make a formal complaint please email our complaints team.
customercomplaints@cats.org.uk Or if you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you.

5぀星のうち5の評䟡

Well done Glasgow cats protection

We were looking for a new young cat and got a phonecall re a kitten , Evelyn at cats protection Glasgow was amazing and so friendly ,the adoption was easy and straightforward and chewie has been happily living with us for almost 2 years ago 💕

2024幎12月26日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Laura, thank you for your lovely review. We are so pleased Chewie has settled in well to his forever home! We will be sure to pass on your feedback to the team at the Scotland Cat Centre.

5぀星のうち5の評䟡

I fostered 5 cats over a couple of


I fostered 5 cats over a couple of years for a couple of weeks at a time as respite for their carers and was really impressed by the love, care and attention they received from Cats’ Protection.. The last cat I fostered ended up staying an extra week and he was such a delight that I ended up buying him. A wonderful organisation!

2023幎12月23日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Sue,

Thank you so much for your kind feedback, it means so much to us.

Enjoy your Christmas and New Years!

5぀星のうち1の評䟡

Extremely disappointed

I'm very disappointed with my experience with cats protection, in Devon. After putting in multiple applications for young cats and being rejected, because someone else had shown interest first, I finally got an email about a 6 month old that I had applied for, the day he came on the site. We talked on the phone and everything was apparently good. We had previous experience with cats, a good garden, no other pets, someone always at home,
only children around visited once a week and not a rental. We arranged a meeting for Monday at 11am, but Sunday at 4pm we received a call, saying there was an issue. Apparently, our house was close to where the kitten had previously lived and they were worried about him getting confused once outside. They apologised for not catching this information sooner but considering I have an email, from a previous attempted adoption where they admit to looking at my garden on Google maps, I'm rather surprised at this lack of knowledge about my location. They obviously couldn't say where the previous owners lived but this argument didn't make any sense. I told them that he wouldn't be let out without a lead for another 2 months, by which time any scent markers would be gone with the elements and given his age he should acclimatise rather quickly. They said the just wouldn't house a cat anywhere close to a previous home and said they had to cancel the meeting. They said the only other cat available that was suitable was an old female, estimated in the double digits of age, which is surprising considering how many criteria we met. We said that we weren't interested in her as for one she was far older then we wanted and two we felt that the centre was being rather cruel in their actions. One day we will get another cat but it will not be through these people, who have a ridiculous number of rules in order to take care of an animal who would be wanted and loved.

2024幎12月22日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

We’re sorry you had a bad experience. We do our best to match the right cat to the right home and circumstances and that means we sometimes have to say no for a range of factors including the needs and habits of the cat in question and the knowledge of our volunteers and employees of the local area and environment. At the same time we’re always looking to improve our processes so please do feel free to tell us about your experience at www.cats.org.uk/find-us/contact-us and we can look into it further.

5぀星のうち3の評䟡

I every one I Ave give to them 2 stray


I every one I Ave give to them 2 stray cats I wass luck after for more the one year becouse I im very sick whyd cancer and I Ave done big surgery, any way they never contact me to leet me no watt happen to them , very disappointing

2024幎1月10日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hello Angelo,
We're sorry to hear this. If you would like to leave us feedback about your experience to help us improve our service then please get in touch with us here: https://www.cats.org.uk/find-us/contact-us. Thank you.

5぀星のうち3の評䟡

Reading these comments has me worried

Reading these comments has me worried.
I've got an adoption going with them if I die and was just phoning to get a new kitten spayed but automated message said no more help this year and my vets want 140 pounds to do it.
I've come across other big charities recently where they are less than bothered about animals and treat people who are hurting rather dismissively.
Reading these comments has me asking is it worth having an end of life adoption if so many area seems to be saying how dreadful condition are for adoption of cats.
Now I've got to pay out of my disability to spay a kitten because it seems they'd rather let them have 10 kittens than prevent it from happening.
Sadly charities have gone down hill so much over the years.

2024幎12月12日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Viki,

Thanks for contacting us.

Although our £10 neutering scheme is currently on pause until next year so we can future proof the scheme, you may still be able to receive other neutering support from Cats Protection. Please get in contact with us to find out what support is available in your local area here: https://www.cats.org.uk/find-us/contact-us

Cats Protection is committed to helping people and cats wherever possible during these difficult times, if you are interested in seeing what we have achieved this year you can check out our annual report here: https://www.cats.org.uk/about-cp/annual-review

If you have questions about our rehoming or Cat Guardians processes, again do please reach out to speak to us directly.

I hope this information is of help.

5぀星のうち1の評䟡

They need to learn how to deal with humans before cats!

After hundreds of questions to check my ability to look after a cat(not a baby) .I made an appointment to view a cat. The day of this had terrible traffic thru York so I called to re-arrange, had to deal with an extremely bossy woman on the phone. The appointment was re-arranged for the following sun. This day had a storm in York with high winds & torrential rain. I got the bus right across town & got to the cat shelter 15mins early.An extremely rude man didn’t want to let me inside as I was too “early” literally expected me to stay out in the storm .He said that’s what appointments are for .I explained that I used the bus & had done my best with the timing. He begrudgingly let me into his office out of the storm ,I was so angry by this point that I left .I won’t bother with this charity ever again- and I feel sorry for the cats!

2024幎12月8日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Thank you for contacting us today, we do really value any feedback from our customers and we always take it seriously. If you wish to make a formal complaint please email our complaints team.
customercomplaints@cats.org.uk Or if you get in touch via http://www.cats.org.uk/contact-cp we'd be more than happy to look into this for you

5぀星のうち1の評䟡

Failure

Just looking at these reviews and the way cats.org.uk operate, they should be taken over by another company that actually cares and looks out for the poor cats.

2024幎12月4日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Ann,

If you would like to know what Cats Protection do for cats, please visit our website below:

https://www.cats.org.uk/what-we-do

https://www.cats.org.uk/about-cp/annual-review

5぀星のうち1の評䟡

DO NOT SUPPORT THESE PEOPLE !!!

Went to go see a cat in one of your Gosport volunteers homes. When arrived I was shocked to see the area that the cat was in. The cat’s name is Matty and he is still on your page. Matty is being kept in a small storage like area , away from the house , in the back garden. The area is cramped and fulled to the max with toys , food and even a chair and radio. There are multiple shelves by the entrance, all packed full with food and bowls and other toys. When Chris ( the extremely rude and disrespectful volunteer) entered the area , she barely had any space to stand as the floor was completely covered with crap. We decided to take Matty home. Matty was on a behaviour plan as he had apparently nipped his volunteers . WHAT UTTER CRAP !!! Matty did in fact nip and BITE , he did not have a behaviour issue , he had a personality disorder which he gained as he was originally a stray and was taken from him large environment and shoved into this small enclosure. Matty was stuck between being the predator stray he was born as and the loving family cat they wanted him to be. Having Matty stuck in that small storage place with no other people or family members with him , only small parts of the day was Chris actually going in the area to see Matty , it was stopping him from developing any social interaction. How do you expect this poor cat to find a loving family when you keep him in a place smaller than Harry potters cupboard under the stairs and have him on a behaviour plan that does absolutely nothing for him as he has A PERSONALITY DISORDER NOT A BEHAVIOUR ISSUE BECAUSE THE WAY CHRIS IS LOCKING HIM UP AND THE WAY YOU SO CALLED CATS PROTECTION ARE ‘PROTECTING ‘ THAT POOR CAT !!!

2024幎11月24日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi, thank you for contacting us.

Feedback from our customers is invaluable for us to keep improving our service and we always take it seriously.

In order for us to look into this for you, please could you get in touch with us here:

https://www.cats.org.uk/find-us/contact-us

5぀星のうち3の評䟡

I was thinking of donating


I am thinking of donating. I love cats. Your trustpilot review is not convincing me though. Was literally about to do it. But 3.1 is not good enough. I have the idea that you do good work with cats, I would work with this gladly, however I feel your PR is less than satisfactory. You need to work at this. After all, this is all that we have to go on as people who don’t know you. I understand a centralised cat care system is needed, however these reviews don’t persuade me that I shouldn’t just, as usual, adopt stray cats, even though I shouldn’t and can’t afford it. Sorry, I am sure your intentions are worthy.

2024幎11月27日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

Hi Howard,

Thank you for your feedback.

If you would like to know more about what we are doing as a charity you can see our latest annual review here: https://www.cats.org.uk/about-cp/annual-review

And viewing our website for more information on services we offer here: https://www.cats.org.uk/

5぀星のうち1の評䟡

I had lots older cats

I had lots older cats. All sudden. I not allowed. Cats protection my ass update....... Applied for a cat. Received a call said they will get back to me. It's been 3 months. This is typical from cats protection. This scam of an organisation should be destroyed. Blue cross or RSPCA in future. Never will I donate to cats protection ever again.

2024幎11月22日
自発的なレビュヌ
Cats Protection ロゎ

Cats Protection からの回答

We’re sorry to hear you have had a bad experience. We are always looking to improve our processes, so please do feel free to tell us about your experience at www.cats.org.uk/find-us/contact-us and we can look into this further.

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