Citibank_UAE レビュー 

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It is unbelievable how this queue with dozens of guys and no priority given to ladies or families with babies.. it is 21:47 evening on january 3 of 2022 and even the security is forcing the ladies to stand squeezed between man.. I asked him how come and he said no instructions!!! Since when this happens in uae? SHAME ! I've never ever seen this in uae this is very very humiliating 🙄 everyone knows in UAE THE LADIES ARE TREATED WITH RESPECT AND GIVEN PRIORITIES EVERYWHERE!!! #citibank teach your staff some respect and some manners

Very bad experience. They do-not cancel the credit card even after multiple notifications

Attn Please!!! It is a humble request that do not put yourself into trouble by taking loan or credit card from Citibank. There are a lot of hidden charges which are never mentioned by any of their representative. This is one of the worst bank in UAE which gives loan or credit card so easily and when someone want to cancel the credit card then they put a lot of hidden financial charges on the customer without any proper reason. When it is requested to them for clarification then it takes 3 to 4 days which is another lengthy process which does not properly clarify the hidden charges. Please do not put yourself in their trap and try your best to get rid of them. When a customer want to cancel the credit card then they say that it will be closed on the date of statement and they cannot close it in the middle even if the customer has paid full payment and cleared all the dues. It is always wonderful to work with local banks rather than then the worst banks like Citi bank UAE!!!!!.

Worst experience and worst customer service. Credit limit is given by citi bank and when i used the limit they blocked my card without my intimation even though i made the full payment. It’s absurd the explanation they r giving me that the credit limit doesn’t match my profile it’s a joke they r the one to give me credit limit and now they r making such absurd excuse for blocking my card. i keep mailing them and calling them but i get same answer it’s in progress for more than 3 months now. no action from their side i m tired now.

I tried to use their Jersey Citigold Private service - honestly the worst experience ever. Bad service, high costs, limited choice, and the personal advisors are genuinely terrible. Avoid this bank like the plague!

1)my rm registered the wrong phone number, so the account approval took 4 days longer to be enacted
2)the Emirates skywards number on my card was printed wrongly, so I will have to deactivate my card and wait for a replacement within 3-4 working days. I’ll stay without credit card in the meantime
3) after activating your credit card online, expect another 3-4 days for the card to work because the bank needs to unblock it. Why the hell, after unlocking the card myself, should I wait almost one week (beware of weekends) to use it?
4)a bank transfer from UAE to another UAE account was blocked by the bank and takes at least 3 working days to be approved by the bank. Where else in the world a bank takes so long to clear a bank transfer???

If you want to deal with a bank which is specialized in making everything so complicated and slow, well, choose Citi.

I had requested for my credit card cancellation and they wont allow you to clear it even though you had made all the due payments.
The customer care agents will simply disconnect your calls and make you mad, without answering on the above matter.
you will die running behind them.. that's the real truth.

The reason for the 1star review is due to the fact that the bank collection team has tricked me into understanding that outstanding amounts won't result in additional interest if I made a payment plan, but instead a debt of 12000 AED resulted into almost 8000 AED penalties due to late payments. Hence i don't recommend this bank to anyone at all

Worst Bank ever as per my experience
1. No statement
2. Have to check in app for the amount pending and almost all of the times app is not working , (I really mean it ALMOST ALL OF THE TIME)
3. Poor customer service
4. Comparing to other banks services are slow, inconvenient

I have been trying to cancel my citibank credit card since December 2020 !!! They are not taking my order not with phone not with email, so how ?! I don't want to pay a penny anymore to this bank and I don't want their services. The are the worst in the world. They are making things very difficult and I don't have time to deal with them. Although I cover the whole amount still they are sending uncomprehensible small amounts to oay for the card and payment notifications also being sent only 2 days in advance before last payment due date to be able to charge the late payment assessment to the card owner. This is how they make money.

Very poor customer service every time I call and enquirer my request they told me that will call you back..but never call them back and no responsibility about the customers

Be careful with Citibank UAE. This is the worst bank I've dealt with. They are fraudulent! I've inquired with them to get a credit card upgrade and they sent me an email that it would cost XX AED upgrade cost. So I accepted it and BOOOM all my 80.000 Citi points are gone. Obviously, they didn't inform me about this before, and surely they won't re-instate the points.

Bunch of crooks. I'll take all my money and go to another bank.

Beware people!!you’ll be ton deposit money to this scam bank made in India
There is no American customer service, everything is a fraud you’ll never be able to pull or withdraw your money out

Stay away !!shiti bank

One of the worst banks in UAE. Customer service and hotline are unreachable at this year where almost all banks has improved alreadtly. Delayed OTPs and codes.

The worst bank . Very poor online service. I have the worst experience where by online amount transfer was not processed for days risking check bounce leading to legal penalties , impacting ontime Utility Bill payment to avoid disconnection and my orher financial transactions.
The customer service was only giving hope but no quick fix to avoid penalties and uncertainties that I have encountered due to poor service.

The worst bank ever! why simple they are unable to respond to clients with answers to simple inquiries, they deliberately, avoid answering emails by stating the enquiry is being addressed on the 4th day after the email is sent to avoid missing their own service level agreements. Their online portal regularly logs you out and any use of punctuation is rejected on the messages. They have an option to allow your messages to be sent to your own email address and this never works. The time taken to process entries is the longest of any bank I have used in the UAE and I am with 4 banks. The call centre is polite however totally useless as nothing is addressed on the 1st, 2nd ,3rd or 5th time of calling. Call backs are rarely followed up. They just don't care.
Finally, if you try and transfer money out of the country using an IBAN number it doesn't work, so don't get caught out!!!

This is by far worst bank and credit card that I have ever encountered with.I made a complaint regarding my credit card 2 weeks ago and never got any reply.
They sent me the credit card statement where there is one fee stated and for the remainder of the amount not a single word!So basically one has to pay whatever the amount they put on the statement!
Ridiculous!

Worst service I have ever experienced never recommend to anyone , I made payment by mistake in cancelled credit card and request two times and mention I need refund urgent but no reply from them and when I called after 5 days they said they will make request again and have to wait more 5 days and will provide manager cheque as they will not refund in my account and will deduct 25 AED they only want to take advantage of your problems wish I can give rating in minus.

Extremely disappointed with the customer service and overall banking service. Call center is was very rude and non cooperative in dealing with my case