Citibank_UAE レビュー 

They have balance consolidation and repayment plans, which is really great!

If there was a below rating I would have used it. i have banked with Citibank AE for 13 years and I hardly needed anything from them except having a saving account/ current account / debit and credit card that I have closed 1 year ago due to the astronomical charges they hiddenly applied. I have asked to change my debit card to a touch one given the covid restrictions and they have completely mishandled it. they are using Mpost who are extremely incompetent. my card has been with the courier company for 2 weeks and me having to use my foreign account to pay for things and been charged currency exchange fees in the meantime! Citibank did not lift a finger to help with the delivery. they refused to reissue the card at my own expense and they refused to let me pick it up from the branch claiming that they only offer delivery services. they never call me back even-though I have placed 30 odd complaint requests without any luck. their phone customer services are as useless as a gum on the wall!! Extremely frustrated with all of this. Moving my account away from them today!

In a world of technology and customer service, everything you all Citibank for, the standard answer is we will get back to you in 2 working days.
And guess what .... when you call them again 3 days later because there's no answer, they say someone will get in touch with you in 2 working days.
How can you be so bad at customer management?
Useless. So bad of you guys.

They gave me a cold shower of a month while I was abroad and had my card blocked. I had difficulties to buy food and pay stuff having to ask help of friends. It feels terrible once you know you have the funds and didn't need to go through this struggle wasn't for the terrible assistant provide by citibank UAE on messenger and email.
I was very patience and polite at the beginning and during 2 weeks. But once I couldn't hear or get in touch with anyone to help I decided to spread my sorrow.
I don't doubt citibank CS policies, in fact once I had access to call the phone service it was marvelously sorted.
But staff are miserable on messenger and email channels. There was no decency or empathy with my claim and the struggles I was going through. I also heard from other friends the terrible service receive on this same channels.
It is not an easy job I am sure, but if you chose to do it you must do it right.

My Review as a recent Citibank UAE account holder.

1. Debit/Credit cards: Samsung Pay not supported.

2. Mobile App: No integrated digital key generation like Authy/Google Auth. within app.

3. Website: No way to save transfer history for re-occurring local credit card transfers.

4. Transfer Fees: Fees apply to Citibank to Citibank commercial accounts. Not free. Website advertised Citi to Citi transfers as free.

5. Website/App secure messaging: Basic limited messaging system for support issues.

6. Website/App online support: No text chat based support.

7. No way to start account opening procedure online with Emirates Smart Card at home with smart card readers or fingerprint biometrics for validation.