Clocktower Cars UK レビュー

894

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3.2

タクシー会社

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レビュアーのコメントを見てみましょう

10th Aug 24, ride from Terminal 5, Heathrow, couple with two small bags, to Thames Ditton, Surrey. 10pm pick up, 25% cheaper than competitors. Collection on time, large & clean car. Helpful driver. No... もっと見る

Really poor service. Driver couldn’t find my home location making me late for my appointment. He used his phone whilst driving. Then when the return journey was confirmed the app stated the driver wou... もっと見る

Elderly mother booked a ride from hospital to home. Was advised didn’t take cash after pick up and driver took her to a cash point where had to withdraw cash plus pay 2% charge ( probably pocketed by... もっと見る

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企業情報

Clocktower Cars UK について

当該企業による記述

Clocktower Cars, established for 15 years are market leaders when it comes to transporting people or packages. Facilitated with market-leading dispatch system Cordic, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell borough and surrounding areas. If you looking for a taxi near me, Clocktower Cars can supply any type of vehicle to suit your requirements being from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service.
Clocktower Cars taxi near me are licensed for Private Car Hire Services. We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room.

連絡先

Epsom Clock Tower, High St, KT19 8BA, Epsom, 英国
+44 1372 747747
info@clocktowercarsuk.com
www.clocktowercarsuk.com

3.2

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すべてのレビュー

(894)

過去12か月のレビュー数: 27件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2025年4月14日

WARNING: Staff have become unprofessional and dodgy

This used to be a great company but now very dodgy.

- Some of the larger vehicles provided was in poor condition.
- Booking staff LIARS! confirmed driver will have working machine which they didnt (just like many occasions last year). Driver told me he never had a cash machine. Also took several attempts to pay via link.
- Our flight was delayed. Mean driver demanded to be paid more as he had to wait. Why didnt he check flight times?
-Some drivers of large vehicles not friendly
-If you have more than one pick up point, booking staff cant send to full details. Was sent a screenshot of the booking from a Whatsapp number in Afghanistan. But after 5 minutes the screenshot was deleted.

2025年4月11日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Adamuce,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2025年3月22日

Outstanding service!

After being diverted from Heathrow to Gatwick due to the substation fire, the driver travelled from one airport to the other, waited a further two hours for me at Gatwick due to the delay in getting my baggage. I was only charged an additional £7.50. The driver kept in constant communication with me, was courteous and helpful. The company is always reliable and I highly recommended them.

2025年3月21日

自発的なレビュー

2025年3月6日

No Taxi

I booked a taxi to take me to a Hospital appointment, they never turned up. I have consequently now been placed at the end of the waiting list!

2025年3月6日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Ken,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2025年3月1日

Booked a cab for the station & It never showed

Booked a cab for the station for 6.30 to catch a train. It didn’t turn up and I missed my train. Called & they said there would be one in 20 mins. It never came & I missed my next train.called them & they had the nerve to say it was a busy night & they could get a cab to me in 30 mins. I declined & used Surrey Hills cab company who turned up promptly. My night was still ruined though & I’ll never use Clocktower cars again.

2025年3月1日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi C M,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2025年2月14日

Overcharged and ignored

The taxi arrived on time both there and back from Godalming to Heathrow t5 but overcharged for both trips so I won’t use them again. On the trip to the airport they charged for entering the drop off zone but they dropped us at the Sofitel which is outside the zone. On the way back they charged for “meet and greet” but we had to wait for the car at the drop off point (supposedly not allowed). So the total overcharge was £17.50 and they ignored my requests for refund. So my message is - don’t use this company!

2024年12月27日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi David,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2025年2月14日

Booked a cab at ten past 4 said it…

Booked a cab at ten past 4 said it would be ten minutes rang after 15 and the operator said it will be dispatched within ten minutes sat and waited for another 15 minutes and the cab was still not sent out gave loads of excuses why they are late but I was 3 minutes late to my cab 2 days before and had to pay £2 charge but it’s totally fine for them to be over 45mins-1hr late if there was no cabs cancel it but they told me multiple times that they have loads of cab about and iv been using this company for over 8 years and they have no customer respect within the last two years

2025年2月14日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Shane,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2025年2月12日

Driver was extremely polite

Driver was extremely polite , arrived a few minutes early. He was very helpful even collect the trolley for me . I am not sure of his name though he introduced himself and told his name but it was an unusual name.convey to him my thanks. The trip was to terminal 3. Picked up at 3.30 pm from Kingston. On February 12th 2025!

2025年2月12日

自発的なレビュー

2025年1月9日

All these reviewers are fake most of…

All these reviewers are fake most of them are their own people who are working for them don’t get fooled by this.

Customer think for u safety first before any booking I a driver I work for them 8 months they have trouble service.

All the good jobs goes to their own who are their family member and also those who are paying the controls Money to look after him very unfit system. Ridiculous behaviour.

2025年1月1日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Hope,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年8月1日

Cab Booking .

We booked a cab for 5.15pm fifteen mins later not here rang oh madam it will be 4 minutes still not turned up rang them again oh we will put you on to the driver 1 minute madam. Still didn't turn up. We rang again the driver was put on to us again where are you sir I am waiting outside my house . He was at the drop off point . Then had the audacity to say we were standing at the wrong place we said no the message we got back from clock tower stated our address to be picked up from and he said we were wrong. Then they said we will get you a cab it will be with you in 4 minutes by then we were fuming. 20 minutes later still not here . When it did turn up over an hour late we said we don't want you. We had a important appointment and couldn't go in the end through being let down again by Clock tower . This firm is terrible we will NOT be using them ever again . We have heard so many complaints about them from other users. The driver couldn't spk English hardly that rang us and said we were in the wrong place which we weren't. Diabolical company they need to get there act together otherwise no one will use them.

2024年8月1日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Delma,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年7月23日

Very poor service

My mother had a terrible experience with this company. She booked the taxi a few days in advance. When she phoned to confirm the day before, they claimed to have no record of the booking.
On the day, the taxi turned up to take her to the appointment, however despite agreeing to pick her up afterwards, no one turned up.
The operators speak very poor English and it is very hard to communicate with them.

2024年7月23日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Matthew,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年7月19日

Issues with 6 person transport to and from Heathrow

We had issues with both our trip to and from Heathrow with the wrong sized car. We reserved the 8 passenger van for morning departure. ~15 minutes before pickup to Heathrow, we learned the 8 passenger van was unavailable and we’d go in 2 cars instead. We were required to pay ~20% more than the originally quoted 8 passenger van fare for the for the 2 cars, both of which were 15-20 minutes late. This was deemed a “favour”
given the fare for the 2 cars would have been substantially higher. I feel it was bait and switch. We reserved an 8 passenger van for a specific time, and with no alternative but to risk missing our flight, we had little choice but to pay the higher fare. The whole point of a reservation and pre-book is to know what you’re getting and for how much.

We were promised a deeply discounted next journey as compensation. I spoke to a manager on duty to pre-book our return journey and was given a 10% discount from Heathrow for an 8 passenger van. I requested we at least be made whole on the 20% fare premium to the airport for the return journey, but was denied. I was assured their next service would prove their value and commitment to good customer service.

We specifically discussed that we have 6 people and a lot of luggage and that 8 passenger vans are what we always take to and from Heathrow. Frustratingly, a 6 passenger van shows up to pick us up for our return journey!! Our family of 6 with 4 large cases 2 medium duffles and 6 carryons were required to squeeze into the van for a very uncomfortable 1+ hour journey home.

Suffice it to say, we will not be doing business with the this company again.

2024年7月19日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi John,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年7月18日

Shocking taxi company

Pre-booked a taxi with car seat for an airport run.
Phoned 30 mins before it was due to confirm and told all good.
Car didn’t turn up and when I called they kept saying it would be there in 10 mins!
After 30 miss used Uber to get to airport so I didn’t miss flight.
Clocktower turned up 45 mins late.
Not even an apology just someone in the office telling me not to get stressed I wouldn’t miss the flight!

2024年6月20日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Richard,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年7月11日

One star is too much

One star is too much, but the site doesn’t allow zero. Unreliable, late, no apology. Useless.

2024年7月11日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi Lee,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

2024年6月14日

Rip off

Taxi booked at 10:15pm, 25 minute wait advised. Text received with the details, quoting a fare of £23.40.
Taxi arrived at 11:10.
Driver charged me £31.80.
Rip off. Never again.

2024年6月13日

自発的なレビュー

Clocktower Cars UK からの回答

2026年8月21日

Hi, Frank,

We’re genuinely sorry to hear that you were disappointed with your experience. Please accept our sincere apologies for any inconvenience caused.

We take every customer’s feedback seriously and would really appreciate the opportunity to look into this personally and put things right where possible.

Could you please contact us with your **booking/job reference number**? This will allow us to locate your journey, investigate what happened with the relevant team, and come back to you with a proper response.

Please email us at **[info@clocktowercarsuk.com](mailto:info@clocktowercarsuk.com)** with your booking reference, and we will be happy to look into the matter for you.

We value your feedback and would encourage you to get in touch with us directly so we can do our best to resolve the matter.

Thank you for bringing this to our attention, and once again, we’re sorry that your experience did not meet the standard we aim to provide.

Kind regards,
**Epsom & Ewell Cars Ltd**

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