Close Brothers レビュー 

The Website is almost impossible to navigate. Trying to make an online motor finance payment was useless after hours of constantly trying to get my details approved it keeps rejecting the information they have sent to me !
Useless ! Would never use them for any finance based on this alone.

I purchased a car using Autolend for the money, total cost of the car £4990.00 I part exchanged my vehicle so cost of borrowing £4500.00 from Autolend (is now Zable ) I then went on Autolend web page to ensure al was OK and was horrified see all the calculations on the loan amount were incorrect the web page said I had borrowed £6500.00 which was incorrect, I then sent a communication to Autolend to say this was incorrect they then sent me a reply to say could I send them a copy of the invoice of which I did immediately and then got a reply saying we are cancelling the agreement and would like the car back because there were so discrepancies with the agreement that cant be undone, so a mess up in paper work meant they want the car back so a complete mess up by Autolend ( Zable ) nothing to do with me. I had just secured a job that meant the office I was to work in was 75 miles away from my home this the reason I wanted a more reliable vehicle, I now wanted to ensure the vehicle was up for the journey I replaced the clutch and flywheel which cost £1500.00 and replaced 2 tyres at a cost of £200.00 I explained this to Grace C at Autolend ( Zable ) office who the said can you send me the invoice for the clutch replacement so I did, many days later she said once we have the vehicle back we will send you the money for the clutch replacement so we will examine the vehicle to make sure I was telling the truth about the replacement I said your joking I wont release the vehicle until the money is my account because I will loose the the vehicle and have nothing show for it, these replacements were done by myself because I wanted peace of mind with the journey I was doing to work and back. All through this I have had open dialogue with Grace C who I have asked for a phone number for her or her immediate superior but she has not given any thing other than her email which takes days to return but still no money, I have explained to Grace C that the money she is holding is very important as I need a replacement vehicle for the one Autolend ( Zable ) have taken back.

I am very happy with you. Thank you

Very simple, quick and efficient.
Recommend without thinking.👍

The reply time is excellent plus if not techno savy they break it down for you
They excel in customer service pity more companies couldn’t offer the same level of customer service training

So far happy with the service of staff based in the UK of CLOSE BROTHERS INSURANCE but costumer service based in India and other countries that has strong accent was a waste of time and money. Contacted finance to simply change the direct debit the Indian gentleman on the other side was incomprehensible.

Car dealership chose Close Bros Motor Finance.
I’ve find them very hard to get through to CS. I eventually got through on a non 0333 number & the lady was very helpful.
I had already paid a chunk off my loan, with no one acknowledging, I emailed 3 times, no response whatsoever
I would not recommend this finance company

No: 1 scamming company in U.K
Asking me to pay 2 times in the month and also i was paying 330 a month and now they want me to pay 339 a month . i can not take the car to E.u or outside the U.K
and if the car is not 100% working they don't care. and if i want to return the car to them i must pay all in full . so for me is not a win win . 2 years i was paying for some thing that is market price 5k

My credit score isn't the best as im trying to build it up and this finance group was so helpful and fast I can't say a bad word I would recommend

I went to the car dealer to pick my car but the whole thing is I'm looking for electric car so the dealer told me that the car is chargeable, but not electrical so after taking the car home I've got to know that it's not electric car so I called the dealer and as him to change it for me the delay said is going to inform my finances that is close brother letter the dealer told me that he cannot do anything about it you can change it so I inform the cross Brothers they rather support the dealer meanwhile they supposed to support me because I'm in there customer but the left me because of I'm already signed a contract with them so what they need to take the money after that they don't care.

Everything went smooth as silk for me honestly didn’t have a good credit rating got the money I needed for my car told them I’d pay it quick within a year so I didn’t pay loads of interest and that’s what I did , customer service was good all in all the best credit experience I’ve had much better than any high street bank with their endless questions and hoops to jump through

The finance agreement itself ran without issues, but that is the minimum expected when a company is collecting payments. After settling the agreement in full, I was promised a clearance letter by the end of the day because I needed it for a vehicle part exchange. It never arrived, leaving me having to chase Close Brothers for paperwork after I'd already paid everything owed. A frustrating end to an otherwise uneventful agreement.

i would put 0 but can't!!!
DO NOT GO.WITH THIS COMPANY IF YOU WANT TO BE DRIVEN INSANE BY THE LACK OF PEOPLE SKILLS AND CUSTOMER SERVICE!!!!
COMMUNICATION IS 0!!!!!
treated like a nobody and you do not matter!!!!
still paying car insurance and i have'nt been able to drive ny car for over 3 months!!! instead of helping me they just made matters worse!!

Excellent service no problems throughout my contract very pleased would definitely take out a other if needed

Early days so far but,very please with the service. Thank you.🙂👍

It was very straight forward l am waiting to pick

my car up so hopefully all be good thankyou for all your help.

I can’t believe how easy the whole process was from talking to the car dealer every thing else was instigated by close brothers and I was guided through the process with ease 10/10

This was my first transaction.
For now I do not have any concerns.
I hope the welcome pack will arrive soon

My daughter purchased a Peugeot 5008 with finance arranged through Close Brothers from an independent garage who also acted as the finance broker. The car was collected on 25th July, the first fault with the car was reported on 26th July. The DPF addative pump does not function so the DPF is completely choked and the car exhaust smoking when driven with the car in danger of igniting. An independent garage has investigated the issues and provided a full report and quote for parts for an initial repair at over £1400 for the parts alone with no guarantee this will resolve the issue. These have been shared with Close Brothers and rejection of the car requested within the initial 30 day period. The garage is not answering any emails or calls despite assurances they will do all they can to help and Close Brothers are not helping, saying they cannot rewind the HP agreement without consent from the garage/ broker. According to Consumer Law this is not correct, my daughters contract is with Close Brothers, no one else, they have a legal obligation to rewind the policy and put my daughter in the Financial position she was in prior to this agreement by refunding the installment and deposit paid. It is then their responsibility to claw this back from the other parties involved. My daughter is a working nurse for the NHS and a mother of 3 small children who now has no vehicle to get to work or transport her children and is being ignored by all parties concerned. Absolutely shocking and disgusting behaviour, the car is dangerous and cannot be driven and until this is resolved my daughter cannot purchase an alternative vehicle so faces a choice to risk her life and that of her three children or not work. CLOSE BROTHERS YOU SHOULD BE ASHAMED OF YOURSELF

From start to finish complete satisfaction
Kept
Me informed at all times
The total process and application was very easy and quick
Thank you CLOSE BROTHERS & ASSOCIATES
love the car and the repayment agreement