Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... ãã£ãšèŠã
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The delivery was split. I would have been nice to be informed by the office I ordered the goods from. I received 8 sleepers then a week later the final 6. The sleepers themselves were mostly straight... ãã£ãšèŠã
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
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they do the job for a fair price
2026幎6æ10æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Colin! Weâre pleased to hear the products did the job and offered good value for money. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Darren was incredibly helpful andâŠ
Darren was incredibly helpful and offered great advise on the options available to me.
Great customer service and will definitely be back to progress my kitchen refresh.
2026幎6æ25æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Fiona! Weâre delighted to hear Darren was incredibly helpful and able to offer great advice on the options available for your project. Weâll be sure to pass your kind comments on to him.
Itâs great to know you received excellent customer service, and we look forward to helping you again as you progress your kitchen refresh! Many thanks, Olivia.
Fast delivery and item accurately cutâŠ
Fast delivery and item accurately cut to my requirements.
2026幎6æ17æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review! Weâre pleased to hear your order arrived quickly and that the item was cut accurately to your requirements. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The delivery driver was very helpfulâŠ
The delivery driver was very helpful and pleasent, wish more delivery driver could be like him.
2026幎6æ2æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your lovely review! Weâre delighted to hear the delivery driver was so helpful and pleasant. Itâs always great to receive such positive feedback, and weâll be sure to pass your kind comments on to the team.
We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Order was delivered next day by Rich
Order was delivered next day by Rich. What a lovely helpful man he is. Products were as described and cheapest around (sleepers). Will use again
2026幎6æ23æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Karen! Weâre delighted to hear your order arrived the next day and that Rich provided such helpful service, weâll be sure to pass on your kind comments to him. Itâs also great to know you were happy with the sleepers and found them to be great value.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Give customers options
It's easy to order from but it would be easier if I could choose the size of wood like a 2.4m decking board so that I'd know how many I'd need, thankfully the 2 x4.8m decking boards were enough for what I needed , delivery was quick
2026幎6æ20æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Alexander! Weâre pleased to hear you found ordering easy and that your delivery was quick. Itâs also great to know the decking boards worked out for your project.
We appreciate your suggestion about offering clearer size options when ordering, as we understand how helpful that would be when planning quantities. Weâll pass this feedback on to the team as we continue to improve our online experience.
Thank you again for taking the time to share your thoughts, and we look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Julian! Weâre pleased to hear the process was easy and your delivery went smoothly. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Trade experience for the DIYâer
Although the click and collect heavy side experience is geared for the professional it worked well for me and I did find someone (a lady) who couldnât have been more helpful in her guidance and assistance in loading my vehicle. The gent in the gatehouse was also notably cheerful. Prices and quality excellent (donât forget to compare like for like eg C24/C16 for timber when looking at other âDIYâ type outlets) 20% discount was also available on the deal.
2026幎6æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic and detailed review, Nic! Weâre delighted to hear that, even as a DIY customer, the click-and-collect process worked well for you and that our team were able to provide helpful guidance and assistance with loading. Weâll be sure to pass on your kind comments to the team.
Itâs also great to hear you found the quality and pricing excellent, and we appreciate you highlighting the importance of comparing like-for-like products. Thank you again for your feedback, we look forward to helping you with your next project! Many thanks, Olivia.
Excellent customer service from helpfulâŠ
Excellent customer service from helpful staff who cut wood to length for me. I would have given 5 stars but there were no signs where to park, I didnât realise I could drive into the yard and ended up parking on the street and carrying my purchase.
2026幎6æ17æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Brad for your review. Shame to hear this would have been a 5 star if it wasn't for the signs about the parking. I will review this and see if we can make this clearer. Glad to hear the other elements were all ok. Many thanks for your order. Ben
Very easy to order and delivery promptâŠ
Very easy to order and delivery prompt with helpful and friendly delivery man.
2026幎6æ16æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you James for this 5 STAR review. Really appreciate the feedback. Many thanks, Ben
Good price and quality
Purchased quite a bit of timber for a raised deck project , timber was good quality and a good price compared to other places , delivery was quick and collection for a few extras from the Lewes branch was easy .
2026幎6æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Lee! Weâre delighted to hear the timber was good quality and competitively priced for your raised deck project. Itâs also great to know the delivery was quick and collecting the extra items from our Lewes branch was easy.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good quality wood
Good quality wood. Great and fast delivery service. Driver was very good and helpful
2026幎3æ27æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Phil! Weâre pleased to hear you were happy with the quality of the timber and that the delivery was quick and efficient. Itâs also great to know the driver was helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The guy who delivered the top soil wasâŠ
The guy who delivered the top soil was great and put the big bag just where I wanted it on my driveway
2026幎6æ5æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Bob! Weâre delighted to hear the delivery driver was so helpful and placed the topsoil exactly where you wanted it on your driveway. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
No problem placing the order
No problem placing the order, delivered on the day that I was given and driver put it where I asked.
2026幎6æ4æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Kenneth! Weâre pleased to hear your order process was straightforward, the delivery arrived on the agreed day, and the driver placed it exactly where you requested. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very helpful staff and price i paid forâŠ
Very helpful staff and price i paid for the fencing posts was very reasonable.
2026幎6æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Colin! Weâre pleased to hear the team were helpful and that you found the fencing posts to be reasonably priced. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Only needed a 1m long timber sill
Only needed a 1m long timber sill. Very straightforward on-line purchase. Pick up was easy with polite staff. No problems. Will use again
2026幎6æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Trevor! Weâre pleased to hear your online purchase was straightforward, collection was easy, and that the team were polite and helpful. Itâs great to know everything went smoothly.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Simon! Weâre delighted to hear you find us reliable and that the delivery team are always friendly and helpful. We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Timber material is straight and great
Timber material is great. Helpful staff and Quick delivery
2026幎6æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Fraser for your review but sorry to hear about your delivery. I have checked your order and have seen you paid £20 inc.vat not £36. If you wish to discuss further, please email me at - ben.gale@coversmerchants.co.uk. Many thanks, Ben
Excellent service and delivery of myâŠ
Excellent service and delivery of my order, driver ver nice and helpful good experience shopping online well done ...
2026幎6æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Peter! Weâre delighted to hear you had an excellent experience with both the service and delivery of your order. Itâs great to know the driver was friendly and helpful too.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Easy to order and prompt delivery
2026幎6æ13æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Mark! Weâre pleased to hear you found the ordering process easy and the delivery prompt. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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