Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... ãã£ãšèŠã
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The delivery was split. I would have been nice to be informed by the office I ordered the goods from. I received 8 sleepers then a week later the final 6. The sleepers themselves were mostly straight... ãã£ãšèŠã
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
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The driver was brilliant
The driver was brilliant, excellent communication, navigate a few obstacles and manage to get my delivery into the prefect location despite no one being into accept the delivery
2026幎6æ28æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, James! Weâre delighted to hear the driver provided excellent communication and went the extra mile to navigate the obstacles and place your delivery in the perfect location, even while no one was home to receive it.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
They are professional
They are professional, flexible, and polite. I highly recommend them
2026幎6æ12æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Gabor! Weâre delighted to hear you found our team professional, flexible, and polite. Your recommendation means a great deal to us, and we really appreciate your feedback. We look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your great review, Daryl! Weâre delighted to hear you chose to shop local and were happy with our pricing and the helpful service from our delivery team. We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Very pleasant driver
Very pleasant driver. No issues with delivery, very happy customers, thank you
2026幎6æ28æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your lovely review, Geoffery! Weâre delighted to hear the delivery went smoothly and that the driver was pleasant and helpful. Itâs great to know youâre happy with the service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent Service - all round
Easy to order website, called back with alternatives which were £30 cheaper.
Delivered on time and called, twice, before delivery.
Very good and refreshing
2026幎6æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your excellent review, Duncan! Weâre delighted to hear you found the website easy to use and that our team was able to offer alternative products that saved you money. Itâs also great to know your delivery arrived on time and that you were kept informed with calls ahead of arrival.
We really appreciate your feedback and are pleased the overall experience felt smooth and refreshing. We look forward to helping you again soon! Many thanks, Olivia.
Going the extra mile
We visited the show room in Chichester and meet with Darren who when through our quotation with us and helped us make changes and suggested idea we had not thought of. He was really helpful even though we were not his client as Angela had started the quotation process with us. I would highly recommend Darren and Angela and the product with regards to quality and going the extra mile
2026幎6æ27æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Sharon! Weâre delighted to hear about your visit to our Chichester showroom and that Darren was able to support you with your quotation, offering helpful suggestions and ideas you hadnât considered. Itâs great to know both Darren and Angela provided such excellent service and went the extra mile for you.
We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Arranging delivery
My order got delivered today even though I have had no Prior correspondence with them arranging delivery which is what they said they were going to do, the bognor depot said they probably tried to ring you and left the voicemail even though I have no voicemail so my misses and my next door neighbour that is not very well had to handball it up the side of the house our whilst the driver just unloaded it and drove off. NOT HAPPY AT ALL WITH
2026幎6æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback Dave, I'm very sorry to hear about your experience. We understand how frustrating this must have been, especially when you were expecting prior contact before delivery.
This is not the level of service we aim to provide, I have spoken with the branch to investigate what happened, the team confirmed that they did attempt to call to arrange the delivery, as one of the items needed to be brought into branch to complete your order. In addition, our drivers do also try to call ahead before arrival where possible.
Our standard process is curbside delivery, and Iâm really sorry this caused inconvenience on this occasion. We will certainly review this further to see how we can improve communication going forward.
If you would like to discuss this further, please donât hesitate to contact us and we will be happy to help. Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
2026幎6æ21æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review! Weâre delighted to hear everything went smoothly from ordering through to delivery. Itâs great to know the checkout process was easy and that everything was handled with great care for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Max! Weâre pleased to hear you found the service excellent and the purchase process quick and easy. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great Job
Polite, fast and efficient. Delivered exactly when I requested it exactly where i wanted it, couldn't fault them.
2026幎6æ25æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Alan! Weâre delighted to hear your delivery was polite, fast, and efficient, and that everything arrived exactly when and where you requested. Itâs great to know we got it right for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent all round on price, delivery and schedule
Very flexible on delivery to fit my availability. Driver was extremely helpful too. Product was excellent and reasonable delivery charge. Mush better than household names whose depot is nearer than theirs.
2026幎6æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Darren! Weâre delighted to hear you were happy with the pricing, delivery, and flexibility in scheduling around your availability. Itâs great to know the driver was so helpful and that the product and delivery charge both met your expectations.
We really appreciate your kind words and are pleased we could offer a great experience. We look forward to helping you again soon! Many thanks, Olivia.
Easy to order materials.
Easy to order materials.
Prompt delivery
Local reputable company
Friendly delivery driver
Driver phoned to give prior warning of delivery
2026幎6æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your great review, Gary! Weâre pleased to hear you found it easy to order your materials and that the delivery was prompt. Itâs also great to know the driver kept you informed and provided friendly service.
We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Reliable service every time
Iâve used Covers quite a few times now and theyâve always been spot on. The staff are friendly and helpful, the prices are fair, and deliveries have always turned up when expected.
Iâve never had any issues with orders, and if I need materials for a project, theyâre now the first place I check. Would definitely recommend them.
2026幎6æ15æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, James! Weâre delighted to hear youâve used us several times and consistently had a reliable experience with friendly, helpful staff, fair pricing, and on-time deliveries.
Itâs especially great to know weâre now your first choice for materials, that really means a lot.
We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Fast and full.
Straightforward delivery, earlier than expected (which was good) and all bulk bags full (some merchants don't quite fill to capacity).
2026幎6æ24æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your great review, John! Weâre pleased to hear the delivery was straightforward and arrived earlier than expected, and that all bulk bags were properly filled. Itâs great to know everything met your expectations.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, William! Weâre delighted to hear you were happy with the pricing, communication, and prompt delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very helpful guy at counter
Very helpful guy at counter. Good quality oak timber. Good price too.
2026幎6æ23æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review Mark! Weâre delighted to hear the team at the counter were so helpful and that you were happy with the quality of the oak timber and the price. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
As always easy do trade with
As always easy do trade with
No problem with delivery
Simple on line sales
2026幎6æ12æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Stan! Weâre delighted to hear that, as always, you found us easy to trade with and that the online ordering process was simple. Itâs also great to know delivery went smoothly with no problems.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Excellent
Couldn't have been better, so professional, the delivery driver was excellent. Such a great company to deal with definitely five stars. Thank you
2026幎6æ22æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Sandy! Weâre delighted to hear your experience couldnât have been better and that you found the service so professional. Itâs especially great to know the delivery driver made such a positive impression.
Your five-star feedback means a lot to us, thank you for your kind words, and we look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Willy! Weâre pleased to hear your delivery arrived on time and that the service was very friendly. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good service
Online order. Great service, and good prices.
Order was for timber, quality this time seemed a little poor. Some 150x47 looked like ð
2026幎6æ21æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Steve. Weâre pleased to hear you were happy with the online ordering process, service, and pricing.
Weâre sorry to hear the timber quality wasnât quite up to the standard you expected this time, and appreciate you bringing this to our attention. We understand how frustrating warped timber can be and will pass your comments on to the team for review. Many thanks, Olivia.
Thank you again for your honest feedback, and we hope to help you again soon!
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