Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
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Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... ãã£ãšèŠã
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
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Really helpful staff (Andy) once onlineâŠ
Really helpful staff (Andy) once online order submitted
2026幎5æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigateâŠ
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
2026幎5æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the nextðð
2026幎5æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
Great phone service and delivery
2026幎5æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for this brilliant review and 5 STAR rating. Many thanks, Ben
Paul A1 (one...) !!
Paul, at the Trade desk, was exceptionally helpful, sourcing and preparing for collection the same day.
Very much appreciated, and Covers at its best !!
2026幎5æ29æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you Peter for your review and praise of Paul. I will make sure he is made aware of this. Many thanks, Ben
The online click and collect was slowâŠ
The online click and collect was slow and frustrating, waiting to be phoned back was the worst bit
We should be able to go straight to branch
When I did get it the staff at Aldershot were great
2026幎5æ26æ¥
Covers Timber & Builders Merchants ããã®åç
Hi Andrew. Thank you for your feedback â weâre sorry to hear the click and collect process felt slow and frustrating, particularly the delay waiting for a call back.
We appreciate your point about going straight to branch, and weâre reviewing how we can make this part of the service quicker and more straightforward for customers.
Itâs great to hear the team at Aldershot looked after you once you were served â weâll be sure to pass that on.
Thanks again for taking the time to share your experience. Many thanks, Ben
A professional and polite experience
A professional and polite experience. Thanks guys.
2026幎5æ24æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for this excellent 5 star review. Really appreciate your feedback and rating. Many thanks, Ben
Brilliant service given by Brad, very helpful with where to put the delivery, Thank-you John
The service was informed
2026幎5æ1æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you John for this glowing review. I will make sure Brad is made aware of your kind words. Many thanks, Ben
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Richard! Weâre delighted to hear you received great customer service and that youâve found the products to be consistent in quality. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
So easy to order online
So easy to order online, good prices and speedy collection available. Have used them a number of times for timber products.
2026幎5æ23æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Mat! Weâre delighted to hear you find ordering online easy, the prices good, and the collection was speedy. Itâs also great to know youâve chosen us a number of times for your timber products.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you Gary for taking the time to leave this review and high rating. Great to hear the service was all good. Many thanks, Ben
Covers Timber & Builders Merchants ããã®åç
Thank you for this excellent review and rating. We really appreciate your feedback. Many thanks, Ben
Covers Timber & Builders Merchants ããã®åç
Thank you for this brilliant review and rating. So happy to hear the team at Chichester was on top form. Many thanks for your order. Ben
Excellent service
2026幎5æ11æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Nick for your feedback and rating. Many thanks for your order. Ben
Easy to order on line
Easy to order on line
Communication from office was excellent
Delivery as agreed
Driver was excellent placing items as agreed
2026幎5æ10æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Martin! Weâre pleased to hear you found ordering online easy, received excellent communication from the office, and that delivery arrived as agreed. Itâs also great to know the driver placed the items exactly where requested.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
I ordered 9m of Planed All Round (PAR)âŠ
I ordered 9m of Planed All Round (PAR) American White Oak 25 x 125mm SKU: 63684. It arrived with ends not cut square and each plank ended up measuring at 2.8m leaving me 600mm short overall. This was after confirmation on the phone that they could provide 3 x 3m lengths.
2026幎5æ17æ¥
Covers Timber & Builders Merchants ããã®åç
Hi. Thank you for your review. I am sorry to hear the order was not 100% correct. Please leave this with me and I will find out the best way we can resolve this. Many thanks, Ben
Placed my first order this week withâŠ
Placed my first order this week with these guys for some feather edge boards . The whole process from ordering online , office communication and delivery was excellent.
2026幎5æ18æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Gavin! Weâre delighted to hear that your first experience with us was excellent, from ordering online through to communication from the office and delivery.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good communication
Good communication, good price and very efficient delivery driver.
2026幎5æ18æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Steve! Weâre pleased to hear you were happy with the communication, pricing, and efficient delivery service. We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Professional
Hi the staff were very professional and polite helpful great service thanks
2026幎5æ18æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Terry! Weâre delighted to hear the team were professional, polite, and helpful, and that you received great service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Pea shingle bulk bag.
Easy to order, good communication.
Great response to particular delivery service requests making my life much easier.
2026幎5æ18æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review! Weâre pleased to hear you found ordering easy and communication good throughout. Itâs also great to know the team could accommodate your delivery requests and make things easier for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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