D'Addario & Company, Inc. レビュー 

Fast response time. Great strings.

reached out for a mishap with a code ans they resolved it right away super helpfull!!

D'Addario provides several top quality products that I use routinely including acoustic and electric guitar strings, tuners, capos, straps, et al. Join the Player's Circle and you receive points proportional to the purchase amount. These can be used to purchase other items or donated to music education. Very cool.

Tengo a precisare che questa recensione non riguarda la qualità dei prodotti D'Addario, con cui mi sono sempre trovato molto bene. Lo shop online però non riesce a consegnare gli ordini a Milano città, è già la seconda volta consecutiva che mi capita: faccio un ordine sul sito, dopo alcuni giorni il corriere (con molta calma, rispetto ad altri e-commerce) scrive "tentativo di consegna effettuato" e consegna l'ordine in un punto di ritiro lontano chilometri da casa mia (sto in Isola, quindi non esattamente in una località remota). Questo non è possibile, perché lavoro sempre da casa e il palazzo per giunta ha la portineria, quindi semplicemente scrivono balle e consegnano la spedizione dove più gli fa comodo in base al giro di consegne. La prima volta ho segnalato la cosa al servizio clienti D'Addario, mi hanno risposto che avrebbero contattato il corriere e risolto. La seconda volta, quando è capitato nuovamente, ho scritto di nuovo al servizio clienti - il pacco è stato consegnato in un altro quartiere di Milano, ci sono arrivato in motorino - e stavolta non mi hanno neanche risposto. Eviterò in futuro di acquistare prodotti dal loro shop online, visto che non riescono a consegnare spedizioni dove tutti gli altri e-commerce consegnano quasi quotidianamente e senza alcun problema.

Thank you for replacing my cable under warranty!

D’Addario offers terrific, innovative, really useful products at reasonable prices for the musician community. They also have great customer support and service. The new tuner I purchased is so useful! Thanks D’Addario.

An incredibly fast response and resolution from Hailey.
Very courteous and incredibly helpful.

D'Addario has the best customer service of any large music manufacturer. Period. I will continue to use their products for life!

Firstly - D'Addario makes fantastic products to name a few: Guitar Strings, Capo's, Humidification Systems, and Guitar Straps. All their products are high quality, afforabilr, and are well designed for their intended use.

Secondly - Customer Service is Excellent

Thirdly - D'Addario offers wide range of products intended to solve ongoing challenges for serious guitarists.

I can easily recommend every product I'm purchased over (at minimum) 30 years as a guitar owner.

I ordered multiple items recently and had an error eith one set of strings. I emailed the packing list and a photo of the wrong strings. I got a same day reply the mistake is being corrected.

I use D'Addario Evans drum heads and have always had high quality, excellent drum heads that perform and hold up great. Also, their customer service has been great. Recently, I ordered a custom bass drum head with a graphic, and then I realized I may have used a low resolution graphic. Customer service promptly canceled the order for me so I could re-order the head with a higher resolution graphic. Great service!

Very timely and honest response! Quite helpful, indeed! Much appreciated!

Very good product; the quality is always consistent.

I'm a D'Addario fan! I use plenty of their products for guitar (NYXL strings are the best I've ever tried)and now for drums with EVANS.
I needed some info about a product and the customer service not only answered in a short time but also solved my problem! Brilliant company and top quality products!

Great products (guitar strings and drum heads), they are my go to. And very good rewards program and customer support.

The customer support is really good and get back to you pretty quick and with daddario's players circle helps me get any other gear I may need with the points system, overall a great company with many great products for musicians.

Quality drum heads with the sound I desire on both my personal kits and the restoration projects I do. I especially like to put these on new students kits for the reason they are are so easy to tune, durable and great looking.

I ordered 3 sets of custom strings. The order went through both on their website and on my credit card.
I then received an email that my order was cancelled because my custom string set was rejected.
At this point the charge was still on my credit card, the order was still reflected on my account on their website and my players points had been deducted.

I had to ask if my order was in fact cancelled and if I'd be getting back my money and players points. I was told I would.
When I made the suggestion to revisit their policy of allowing purchases to be made before string sets are approved I was told that I agreed to the policy and that it's not their fault my bank is going to take a few days to refund the money.
So now I'm stuck with the original charge and 2 days of back and forth with customer service further delaying me getting my purchase.
This was handled poorly and despite multiple attempts to have them make this right they doubled down and blamed me and my credit card over them charging me for something they later refused to send me.