DankStop レビュー 

DankStop からの回答

2025年1月26日

Hey there,

It seems it's taking us a little longer than anticipated to issue that refund. Thank you for being patient while we take care of this for you.

We've reached out to you directly to explain the situation, since we switched payment providers there have been a few transitional issues.

We hate that you received an incorrect variant and we wanted to offer you several options that suit your preference, the added inconvenience with the refund is very frustrating and we appreciate you taking the time to share your feedback here and clearly voicing your complaints. We take this very seriously and have escalated your support experience to be investigated by our managerial team to ensure any communication issues do not reoccur.

We're always here to help, please don't hesitate to reach out at any time and we will do our best to get back to you as soon as possible.

DankStop からの回答

2025年1月20日

Hi Eileen,

We're terribly sorry for this delay, we assure you it was never our intention to mislead you and our team works diligently to ship orders out as quickly as possible.

It seems there was an issue with the payment, our payment provider has been trying to capture the funds but it keeps failing. The order shows up in our system, but won't show up in the shipping queue until payment is successful.

I have escalated this to our finance team in order to see if there's anything we can do to get this resolved and have the payment successful. if not, we will have to cancel the order and recreate it.

We know how frustrating this must be, especially that you wanted this delivered before Christmas. We truly appreciate your patience and understanding as we work to resolve this issue. Rest assured, we are doing everything we can to get your order to you as quickly as possible.

If you have any questions or need further assistance, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future.

DankStop からの回答

2025年1月20日

Hi Joshua,

We are terribly sorry for this unacceptable delay! It seems that during our system transition, some orders went through to our old system.

Thank you for taking the time to leave a review, we're sorry that we did not catch this error until you informed us. We're creating a replacement order in the system and sending you a gift card as compensation for this inconvenience.

Please don't hesitate to reach out to us directly at support@dankstop.com at any time. Our support team are always happy to help and do their best to respond within 24 hours.

We hope your day only gets better from here!

DankStop からの回答

2025年3月2日

Hi Jason,

We're sorry to hear that you left a review due to the delayed response from or support team. Unfortunately, we had been receiving a high volume of messages on a daily basis during the holiday season which has affected our response time.

I took a look at the email thread you had with our team and it seems they had successfully responded and gotten this resolved for you. Even though the product arrived in perfect condition and was damaged while you were repackaging it, our team still accepted the return and issued you a full refund for it.

We appreciate your patience and understanding.
If there's anything else we can assist you with, please don't hesitate to reach out.

Have a great day.

DankStop からの回答

2024年12月31日

Hi Julian,

We're terribly sorry for the shipping delay you're experiencing.

It seems you confused order numbers as the one you provided is not compatible with our system.

We assure you this is an outlier of an experience, as you've seen our smooth purchasing and delivery process in your previous orders.

Our team reached out to you via email explaining the source of the error and the options available to proceed to get this resolved and compensate you for this inconvenience.

If there's anything else we can assist you with, please don't hesitate to let us know.
Happy New Year!

DankStop からの回答

2024年12月10日

Hi Aidyn,

We're terribly sorry for the delay in getting your order sent out. Unfortunately we experienced a high volume of orders during this holiday season that resulted in our fulfillment warehouses to have a longer processing time. We tried to get you an ETA but we were unable to.

A full refund has been issued to you, and we sincerely apologize for not being able to provide you with the speedy order fulfillment we pride ourselves with.

We hope your week only gets better from here.
If there's anything else we can assist you with, please don't hesitate to let us know.

DankStop からの回答

2024年12月4日

Hi Regina,

We hope your enjoying your new Dankstop goodies! I see that the package was delivered on the 30th of November.

It takes us 1-3 business days to get orders shipped.
You placed the order on Saturday, the 23rd. Our warehouse team does not pack orders during the weekend, so they weren't able to send the package out before Monday. The order was shipped Wednesday the 27th.

Given that you had waited longer than expected due to the weekend, our team upgraded your shipping speed at no additional cost to you, which is why you received the package at the end of the week.

If you have any questions or concerns, please don't hesitate to reach out to us at support@dankstop.com

DankStop からの回答

2024年11月12日

Hi there,

It seems you haven't been receiving our emails, our support team has also responded to your inquiries but did not hear back. Please check your spam and promotions tab to make sure you don't miss an email from us!

Enjoy your new Dankstop goodies!

DankStop からの回答

2024年11月12日

Hi Sam,

Are you sure you placed an order with Dankstop? The order number you provided does not match any orders we have in the system, nor does the format of it resemble any. Perhaps there's a typo in the order number you provided here.

We've sent you a request for more information, please respond with the email address you placed the order with so we can look into this for you and contact you directly with a resolution.

You can always reach out team by sending an email to support@dankstop.com
Don't worry, our support team is here to help.

DankStop からの回答

2024年11月12日

Hi there,

Most orders are shipped within 1-3 business days.

On rare occasions (holidays, inclement weather, sale promotion), our processing time may temporarily increase to 2-5 business days.

*Please note that the shipping speed you select will not impact processing time.

You can always check the status of your order through our tracking page here: https://dankstop.com/pages/track-order/
Or you can contact our support team directly.

Enjoy your new Dankstop goodies!

DankStop からの回答

2024年10月27日

Hey Brian,

We send out automated emails when: 1) you place the order 2) your order gets sent out 3) your order gets delivered.

It's possible that our emails got lost in your spam or promotions tab.

Did you not receive any of the other emails either? It's possible that there was a typo when you inputted your email address. If that's the case, then reach out to our support team and they'll get that fixed up for you. Just be sure to tell them your name and the order number that was in the invoice we placed in the package so they can easily locate you in the system.

We try our best to communicate with our customers as much as possible so they would be aware of every step from when they place the order till delivery. And even then, we want to hear feedback so we can improve wherever possible.

If there's anything we can assist you with, please don't hesitate to let us know.
Have a great day and enjoy your new Dankstop goodies!

DankStop からの回答

2024年11月3日

Hi Alan,

Thank you for taking the time to share your experience with us. We genuinely apologize for the confusion regarding your order. We understand how frustrating it can be when expectations are not met, and we appreciate your patience as we work through this.

Unfortunately, it appears that there was an inventory error that led to the item being out of stock. While figuring out a resolution for this inconvenient matter, we received more units. Our warehouse team sent the package out right away with upgraded shipping, they were unaware that a refund had been requested before the item was shipped. This was an unintentional oversight on our part, and we sincerely apologize for any inconvenience this may have caused.

We strive to provide a seamless shopping experience and are continuously working to improve our processes. Your feedback is invaluable, and we would love the opportunity to resolve this matter for you. If you can provide us with your order details, we would be more than happy to assist you further.

Thank you for your understanding, and we hope you enjoy your new Dankstop goodies!

DankStop からの回答

2024年10月24日

Hi James,

It seems you have placed an order with us on October 8th. It was fulfilled on the 10th and delivered on the 16th.

The total for your order was $30.53

We're sorry to hear that you are dealing with such an ordeal. We assure you this could not have been from our end as we ensure a safe checkout process and we ourselves don't have access to your financial information. We leave that to the experts.

At Dankstop, our customer's safety and security is a priority. At the moment we utilize NMI to process payments, their payments systems exceed industry security standards — and as a PCI SSC Participating Organization, they're always up to date on emerging threats and changes in data security standards.

When a transaction is complete, nobody has access to your credit card information. Our system can only read the last 4 digits of the card and the name on the card, everything else is censored.

We wish you the best in getting this resolved.

DankStop からの回答

2024年10月14日

Hi there,

We're happy to hear that you've received your order. We're sorry for the delay you experienced. I'm unable to locate you in our system to give you a breakdown of the fulfillment process your order went through.

We sent you an information request via TrustPilot since you didn't leave an order number, email nor your name.

Our average processing speed is 1-3 business days, in addition to that, the shipping method you use determines the shipping speed. Our free shipping is around 1-5 business days. This makes the total delivery speed at an average of 2-8 business days. However, in certain cases if could take us more time to ship an order out, or the shipping carrier exceeds the average time.

At the moment we are facing some issues due to our warehouses affected by hurricanes. This also affects shipping carriers having to redirect packages accordingly.

Could you please send us an email at support@dankstop.com referencing this TrustPilot review so we can look into it for you? We need to conduct an internal investigation if you are reporting a lack of communication from our support team. We're always here to help, and we take these issues very seriously.

We hope you enjoy your new Dankstop goodies!
Have an amazingly dank day 😎

DankStop からの回答

2024年10月13日

Hi there,

We're sorry to hear that you are having troubles with your order.

The order number you shared dies not match the format nor code of the orders we have. Are you sure you shared the right number?

We sent a request through TrustPilot for more information. They only give you 3 days to respond but it seems it wasn't enough time and the request expired.

I am unable to look into this for you. Please email us directly at support@dankstop.com and our support team will assist you right away.

Have a great day!

DankStop からの回答

2024年10月7日

Hi Christopher,

We're sorry to hear that you've been having issues with your recent order with us.

Our support team have reached out to you with options to get this resolved and make up for this frustrating inconvenience.

We assure you it was never our intention to mislead you, this was merely a technical error that resulted in your order being held and not processed. We were unable to identify this bug before several orders got affected, including yours. The error has been fixed and won't reoccur.

We look forward to getting this all sorted out for you.

DankStop からの回答

2024年10月7日

Hi Gary,

We're sorry for the delay in processing you've experienced. Our average processing window is 1-3 business days, however in certain cases it can exceed that period. Your order was shipped out on the 5th business day.

On the 20th of September a shipping confirmation email was sent to you. Perhaps it got lost in your spam or promotions tab. The confirmation listed the carrier as USPS and contained the tracking number.
Our support team also followed up with you the next day and included the tracking number in case you missed it.

It seems you might be missing our emails which is why all the order updates and our responses didn't reach you.

We hope you're enjoying your new DankStop goodies! If there's anything else we can assist you with, please don't hesitate to let us know and check your spam + promotions tab for our response!

DankStop からの回答

2024年9月22日

Hi John,

We're sorry for the lack of communication you've received with our team. It seems that your messages were not reaching our support team due to certain technical issues that our IT department are reviewing.

Your order was not placed due to a payment issue. Though the funds were taken out of your account, they were held by your bank as they act as a proxy for online transactions.

Your funds got released back in your account within a few business days.

You should have received an order confirmation email when you initiated the transaction, and a cancellation email when the payment failed. It is possible that these emails got lost in the spam or promotions tab.

We assure you it was never our intention to mislead you, this was all clear within minutes from when you attempted to place the order.

If you face any problems reaching us through any of the communication channels listed on our website, please don't hesitate to send us an email at support@dankstop.com

Again, we apologize for the technical errors that resulted in us being unaware of your concerns. We hate that you felt the need to reach out to a 3rd party website to share your frustration and get a resolution.

We hope your weekend only gets better from here. Please don't hesitate to let us know if there's anything else we can assist you with.

DankStop からの回答

2024年9月12日 に更新

Hi Daniel,

We're sorry for the confusion and lack of communication. It seems our messages were being sent to an incorrect email address which is why you weren't receiving them.

Your order could not be fulfilled as it turned out to be out of stock due to an inventory miscount. Our team tried to reach out to you and were awaiting a response. After a week without hearing back, we canceled and issued a full refund for the order.

The funds should have already reflected into your account. We multiple emails at every step, but due to the typo in the address, we weren't aware you haven't been receiving them.

Please don't hesitate to reach out to us directly with any questions or concerns you may have.
support@dankstop.com

DankStop からの回答

2024年9月22日

Hi John,

We've reached out to you via email last week in an attempt to get this resolved. But it seems you missed our email 😔

We wanted to know if you preferred a replacement or a refund. Given that you've updated your review indicating that you want a refund, we've initiated the refund process and it should go through within this work week.

Please keep an eye out on your spam and promotions tab for a confirmation email.

Again, we apologize for this delay in processing that you experienced. It seems that our automated emails also got sent to your spam or promotions tab as they would have kept you updated about your order and this delay, while also providing you a direct channel to communicate with us regarding your order.

We hate to see you go with a less than satisfactory experience. Your refund will be issued as soon as possible, and we hope to see you again in the future.

If you have any questions or concerns, you can reach us directly via email at support@dankstop.com