DD Hammocks レビュー 

I placed a small order for a replacement part that cost £5. I was treated like I was the most important customer they have ever had. Great communication, ultra quick delivery, excellent kit. I have a range of items from DD hammocks and it is all fantastic. Highly recommended.

Excellent product with first class service and delivery

Tarp reçu conforme à la commande dans un bon délai. Produit de qualité et accompagné d'un t-shirt DD hammocks en cadeau. Je recommande

Very good customer service and I’m very pleased with my order. I’ll definitely be making more purchases from DD Hammocks in the future.

I purchased the DD SuperLight Tarp in November 2023 and used it several times for hammock camping across the UK over the past year. It performed well in moderate weather conditions, as I had expected for a product of this kind.

However, a few days ago (December 2024), I set up the tarp in my garden for a gathering, and within 30 minutes, one of the corners tore along the stitch line in light wind. The tear followed the stitch line perfectly, which seemed to indicate a potential structural issue. This was particularly disappointing, as I had relied on this product for its advertised durability and versatility.

I contacted DD Hammocks' support team and received a prompt response, which I appreciated. Unfortunately, they stated that the issue was not a manufacturing fault. They explained that a defect of this nature would typically become apparent much sooner, possibly even on first use, if it were due to manufacturing or material failure.

As someone who works in the Supplier Quality field, I disagree with this assessment. Not all faults are immediately evident, especially under varying use conditions. Dismissing this as not being a quality issue felt like an overly simplistic approach. This highlights a need for better diagnostic and investigatory processes in their quality assurance framework.

Additionally, while I understand that the product was just outside the warranty period (by 1.5 months), I would have expected a more thorough investigation or at least a more considered response. Instead, the issue was declined the next working day without further discussion. This left me feeling unsupported as a customer.

For a product marketed as lightweight yet durable, I expected a much longer lifespan under moderate use conditions. A tarp tearing in such a short time raises concerns about how it might perform in harsher outdoor environments. This failure in the safety of my own garden was inconvenient, but had it happened while out in the field, it could have resulted in a far more serious issue, leaving me exposed to the elements and jeopardizing the success of a trip. Durability is not just a matter of convenience but also safety, especially for outdoor enthusiasts who rely on their gear in unpredictable conditions.

Having used similar products from other brands, I’ve found them to be more reliable over comparable periods of use. I would suggest that DD Hammocks review their stitching process and consider offering more flexible warranty policies for edge cases like this.

While the tarp performed well initially, this issue and the lackluster support have left me questioning its overall value. For prospective buyers, it’s worth considering how well this product aligns with your long-term needs and the potential risks of it failing when you need it most.

I’ve generally been happy with the tarp’s performance during the past year, which is why this issue came as such a surprise. I understand that no product is perfect, but I believe there’s an opportunity here for DD Hammocks to strengthen their quality assurance process and support policies for long-term customer satisfaction.

J'ai passé commande pour un Tarp le 9 décembre. N'ayant pas eu de confirmation de commande mais ayant été prélevée de la somme j'ai contacté le service client par mail quelques jours plus tard. J'ai eu une réponse très rapide, la personne m'a fourni le numéro de commande ainsi qu'un lien de suivi de mon colis, que j'ai reçu le 18.
Je ne peux pas juger de la qualité du produit car c'est un cadeau mais à en juger par les commentaires, je pense que la qualité est présente. Le tarp était en tout cas très bien emballé, avec de la documentation et un sticker de la marque.
Très bonne expérience, je recommande vivement, et passerai de nouveau par ce site si l'occasion se présente !

Easy ordering system, prompt despatch and delivery.
The complimentary DD Hammocks T shirt was much appreciated and is a good quality one too thank you.
I have now used the DD Superlight tarp once now. It is light as you would expect but appears robust and sheds water very well. I attached shock cord loops to it as on all my tarps to protect tie out points. It packs down very small [compared to other DD tarps I have of a similar size] which is mainly the reason I purchased it and on recommendation from fellow wildcampers who already owned one!

GOOD GEAR easy to deal with

Great product great customer service. Highly recommend DD hammocks for your hammock equipment

Top notch communication. I ordered a full hammock and tarp setup and needed some questions answered along the way, the DD Hammock team were super quick in responding and resolving my queries.

Fast delivery. I've placed three orders over the last few weeks, everything has arrived next working day!

Excellent kit. Have had a chance to use the hammock setup now and am very pleased with all the equipment. Everything seems well designed and robustly made.

Great product and very fast delivery.

My tarp poles arrived in good condition and on time. Already tried them out.

Good items, good prices, very quick delivery. The two pairs of carabiners are excellent, and of course perfect for my hammock !

Couldn't fault the service, purchased via website on Friday, had it setup in my local park after delivery on Tuesday. 3x3 tarp. Well pleased....

I always try and go direct to DD Hammocks when I'm buying their excellent products, this is why - The courier only delivered one of the three items I ordered, I contacted DD Hammocks and they confirmed all three items had been posted together as one package, they immediately made arrangements for the other two 'lost' items to be sent to me, they arrived the next day. I'm so grateful to all the excellent staff at DD Hammocks, they were all absolutely superb and I can't recommend them enough!

Excellent well made hammock,easy transaction,mega fast delivery

great quality, good price, great service. thanks

Good clear website, and great products. The tarp I bought is extremely well made, and it arrived in good time.

Order arrived on time and in good condition.
The tent is great for 2-3 people. Very compact and lightweight. It took me 8 mins to assemble it very first time and 5 to pack it back. Very satisfied, but time will tell if it performs well and how long it survives intact

Ordered my superlight tarp tent, arrived very fast, had an issue where the stuff sack was ripped but this was remedied, fast communication and willingness to help out customers, love the products and the drive.