De Dietrich レビュー 

We moved into our house in 2017 and decided to renovate our kitchen. We were informed that de dietrich was a good make. Since then we have had 4 microwaves the first broke down within 6 months when the 3rd broke down and we were offered the replacement we were informed that that model had been discontinued so the oven had to be replaced. The dishwasher has also been changed because the first one was leaking. We now have a problem with the oven sometimes not heating up. I am so disappointed with de dietrich that I am not even going to contact them. I will change both the microwave and the oven at my own expense. I certainly would not recommend de dietrich.

I took delivery ten days ago of a top of the range De Dietrich integrated dishwasher and integrated fridge freezer to replace my old De Dietrich appliances, what a mistake! The old machines were fantastic albeit they were twelve years old and needed replacement, I figured as the old machines had been so good i’d replace with new De Dietrich, I am astonished as to how dreadful both are, the dishwasher doesn’t clean anything or dry unless one uses the strongest programme along with an extra drying boost which takes 3.30 hours, outrageous and this is supposed to be energy efficient, every other programme the dishes come out filthy, want to clean non stick saucepans with next to nothing on them, no chance they come out as they went in but with the addition of water on them, a truly appalling machine, the layout and trays have been exceedingly badly designed and although they state it takes 15 place settings they don’t, the previous dishwasher stacked easily and that did take 15 place settings, this takes next to nothing, the cutlery tray doesn’t fit most standard size cutlery, all in all it is an appallingly designed machine not fit for purpose! The fridge freezer a 70/30 model holds less than half the previous one did, although the same physical size, you can’t put normal size bottles in the doors or on the shelves as there is no room depth wise on the shelves nor height wise in the door. The fridge has less shelves which can’t be properly moved around, can’t move the shelves at all in the door, a very pricey appliance not fit for purpose. I’ve tried contacting the company who are uninterested and do not respond, the supplier has also contacted them to no avail although they have just had £1,800 of my money for machines that don’t work properly. All I want is for them to take their garbage machines away as they have no resemblance to De Dietrich as they once were. This company are masquerading on a reputation that was previously built on quality appliances, these are a very poor copy and definitely not quality appliances. DO NOT BUY DE DIETRICH if you are looking for quality appliances or any form of customer service! There are lots of great appliances out there but not De Dietrich!

A few years ago we upgraded our kitchen and decided to splash out and buy a De Dietrich oven and combi microwave. I had never heard of the brand but the salesman (who I now think was on commission for them) told me how wonderful the brand was and I would have absolutely no regrets buying them.

So since then we have had out the repairers numerous times for the oven which I think even exceeded the oven price in the end. So we threw it away and that was the best thing we ever did and bought a great and inexpensive oven.

So with the combi microwave well we had to wait 10 days for the only repairer in Brisbane to come. Then I was charged $209 to look at it and have to pay another couple of hundred when they get in a button to refit. This is the last time I will call them to fix it as next time it is in the bin.

DO NOT buy De Dietrich as you might as well set fire to your money - same principle.

Having bought and paid for 6 expensive kitchen appliances I can not tell you how ad the aftercare is . My coffee machine has a fault and is out of warranty. I can find no one that repairs the machines I spoke with De Dietrich and explained my problem and said that I would happily pay their engineers to come out and fix it . They said no so I am now asking myself if they have engineers that actually can fix their machines . Their response was to buy new machine which at just under £2.000 pounds I didn’t think that was my best plan . I even emailed head office in France who basically said sorry can’t help you as you are in England .

Further to my last review of De Dietrich and AB Distributors I now write my final experiences with the suppliers, AB Distributors, the brand, De Dietrich and the service agents, Pacifica Group.

After seeing a De Dietrich oven bought by a neighbour some 25 years ago I was so impressed I was determined to have one myself.
So when I finally moved into what I hope is my last house the natural choice was to buy a De Dietrich double oven, extractor and hob (Oven Model No’s DOD1278X + 5 burner glass top hob) on or about the 14th October 2016.
Not long after they were installed the problems began. The glass plate on the hob was a Godsend, being easy to clean and keep clean. The same could not be said for the hardware above the glass base. Both the aluminium burners, the metal plates above them and the iron pot stands above them began to discolour badly. We washed them after every use in hot soapy water as instructed but still they deteriorated. They turned black and stained and nothing we did using hot soapy water and elbow grease would remove these stains.

We called AB Distributers (the suppliers) and the help offered was minimal, just an email saying we should just wash these parts in hot soapy water despite having said we had already tried that.

Next the ignition system on the hob failed and we had to use matches to ignite the gas. We called 0800 Repair (Pacifica Group) and after explaining the problem they said they would send an engineer. The engineer appear about a week later and told us the hob needed a new wiring loom. However as he did not carry any spares he would have to return once he had the part(s). A week passed and the engineer returned with a new wiring loom and fitted it. However during that week the top oven door hinges began to fail. So whilst the engineer was there I asked his opinion. He agreed the hinges had failed thus allowing the door to just fall open.
I called the Pacifica Group and they said they would send another engineer the following week with new hinges. So I arranged to take the day off on the day of arranged visit. On the day I received a call from the engineer saying he would not be coming because he did not have the parts. When I asked why he had not called me before to save me taking the day off he said he didn’t know he did not have the parts until the morning of the visit.

This happen three times resulting in three lost days of work for me and finally I asked them to just send me the hinges and I would fit them myself. Four days later I received one 4-inch long metal plate. I rang Pacifica Group and asked what I was supposed to do with this plate and was told they could find no record of sending me this plate but the would get 2 oven door hinges to me as soon as they could.

When they arrived I was very surprised to see how poorly they were made and in my opinion it was no wonder they failed as they simply were not man enough for the job. I fitted the new hinges anyway and sure enough within a few weeks they too failed as the old ones had. Also the main oven hinges have now similarly failed and both oven doors now just fall to the fully open position.

About this time I began to notice a marked deterioration in the main ovens performance. I noticed that whilst baking cakes the cake on the right hand side of the oven failed to rise as well as the cake on the left hand side. This deterioration continued until I could only bake one cake at a time in the oven.

A few days after Christmas 2018 I decided to clean the ovens using the Pyro feature. I had used the pyro feature once before and I was unimpressed as it did not clean the doors very well at all and left quite a bit of cleaning to do in the ovens as well. However, using the feature did reduce the total amount of cleaning somewhat so I used it again.
Having cleaned both ovens one after the other as per the instructions we had guests for New Year and so the oven was pressed into service again. In the middle of cooking the roast dinner I opened the main oven door to baste the potatoes when the whole door just sagged to the left. I managed to complete the dinner using the top oven.

The next morning I had a look at the door and concluded that one of the brackets supporting the glass door had become detached from the door. The two brackets holding the door were 'stuck' on and the 'glue' had failed on the left hand bracket thus allowing the door to sag.

I again called Pacifica Group to report the new fault only to be told that it was ‘impossible’ for the door to do what I was claiming it had done. I asked to speak to the technical department and was told I should just take photographs and send them to the technical departments email address as they did not take calls. This I did. After some time I had to call Pacifica Group again to find out what was going on and finally I was told that yes, I did need a new door.

I explained the fiasco regarding supplying the new door hinges and asked if the new door could be sent directly to me and, when I received the parts, I would call Pacifica Group to arrange an engineers visit. They agreed.

The following week a single 2mm thick 50mm wide & 450mm long pressed metal plate arrived. Again I called Pacifica Group to ask what I should do with this plate and had a long conversation with the call handler. I explained what had been said during the last call but she was adamant that the right parts had been dispatched. Finally, at the end of my patience I said, “Fine, just send the engineer. He will arrive, he will look at this part and say this is not a new door and he will not be able to mend this wretched machine”

To my amazement she agreed to send an engineer the following Thursday.

On the day the engineer called me and told me he would not be coming today, as he did not have the parts he needed to complete the repair.
He was quite cross when I told him I already had the ‘Parts’ but agreed to come and complete the repair. At this point I felt sorry for the guy and told him the whole story. He was not too impressed and said he would call his office to get instructions. Later he called me back and told me he had been instructed to continue with the call and just take photographs!!! So I said him in order to save him time I would remove and disassemble the door ready for his inspection.

He duly arrived and soon agreed with my assessment that the bracket had become detached from the glass door. He then said he would need to talk with his office again and that it might take some time. He went out to his van and 30 or 40 minutes later he knocked at my door and said that there was no record of anyone sending me the metal plate and that no seemed to know what was going on. However, he brought in an exploded drawing of the oven and pointed out which parts he had ordered and that he would return when he had them. It is noteworthy that amoungst all the parts he ordered was a new main oven door seal, which he agreed, had also failed.

I got the understanding that this would be within a week, but I cannot be certain. However, over 10 days later I had not heard from Pacifica Group. I did finally get a text from them a day or so ago saying they finally had the parts. Too late.
So I have not had a main oven since just after Christmas (over a month). Not good.
I must stress that both the engineers sent by Pacifica Group have been first class and have done their best under very trying conditions.

Conclusion.
I believe that this oven and hob are nowhere near the quality of the De Dietrich equipment I viewed 25 years ago. Indeed having done some research into the De Dietrich company, so eloquently referred to in AB Distributors advertising, ceased to exist years ago and the appliances I bought were made by an Algerian French or French Algerian company who I understand bought the De Dietrich brand from an Israeli company and are now investing heavily in Algeria to manufacture more of these, in my opinion, rather inferior machines in order to put a former premier brand name on the them.

I have tolerated the very poor performance of what I believed was one of the best oven hob combos on the market but no longer.

Even if Pacifica Group manage to repair the oven this time I have no faith left in this appliance or in them. I believe it is only a matter of time before more parts fail right up to when until my warranty runs out and I start having to pay for parts and labour.

Over 80% of Trust Pilot reviews concerning the De Dietrich brand, and I assume AB Distributors, are one star or less. The bar chart on the Trust Pilot web site says it all.

I respectfully asked AB Distributors to either replace this equipment with a double oven and hob worth the money I paid or to refund me the purchase price of this equipment, they flatly refused. They urged me to have the oven repaired again.

I told them:-
I was fed up with the appliances breaking down,
I was fed up waiting for engineers who didn’t turn up,
I was fed up with engineers turning up and saying they did not have to parts to repair the equipment
and finally
I was fed up with engineers turning up, fitting the replacement parts only to see these parts fail as the old parts had done.

When I did not hear back from AB Distributors I finally decided enough was enough. I went to John Lewis’s and bought a new Siemens double oven which will be delivered next week finally putting an end to my association with AB Distributors, the brand name of De Dietrich and Brante Group, the Algerian French or French Algerian company who now makes it and finally the Pacifica Group. It has cost me an additional £1200 but it is a price I’m prepared to pay to end this nightmare.

I write this final review not in the hope of any last minute change of heart by AB Distributors or the Brante Goup but simply to warn other potential customers of the potential pitfalls of dealing with these companies.

Do not buy Dedietrich. Once they were the best but everything goes wrong and when it does you will often find yourself in the situation of buying a new appliance as even the most basic of spares are not available. Buy British for half the price then you can afford to throw it away after a few years!!

I purchased an oven and hob from the "pure white" range which match perfectly with my kitchen. They are both stylish, with copper accents, while still being highly functional.

The hob is the most powerful and innovated I have ever had, it has direct access keys that will automatically put the zone to specific heating temperatures, keep warm, simmer, sear, boast and boil. While also having a timer a recall function.

You can literally turn on the oven with 2 quick pushes of the central dial. The oven is equipped the telescopic rails which make it so easy to access the food. It has 15 "Culinary Guide Recipes" which allots the correct amount of time and cooking elements to cook different foods. The timer is fantastic, it's simple to use and the oven turns off once the timer is complete, meaning there is no fear of your food burning evening if you don't hear the timer, it's the same with the hob.

I have recently had the lovely experience of cooking with one of the new 2018 collection induction hobs & ovens. I went to a Michelin starred cookery course at Lucknham Park, where they have De Dietrich appliances throughout the classroom. My three course meal was a breeze to cook using the appliances and tasted great. The oven was simple to use and both appliances heated up extremely quickly. The 'Pro-Chef' options on the oven made the cooking experience easy and the results were delicious. The styling on the oven is beautiful, with a lovely rose gold dial. The hob to match had a great silver strip shielding the touch-controls from splashes of food, meaning that when you clean the hob, it does not switch the hob off. This is a unique feature and was very useful. A huge tick for beautiful design as well as great functionality. I am looking to buy these now for my new kitchen!

Great when it works. Pyroclitic glass came loose, still in warranty can't get hold of anyone!

I've bought two of these large 90cm hobs in last 3 years from Warehouse Appliances Direct in Hedge End near Southampton for the same address and both went wrong just outside the year warranty period.
I've had no problems with my Belling which cost half the price installed at another address.

De Dietrich also charge a fortune for call outs..

I see so many other reviews with identical problems with De Dietrich clearly they have a huge problem.. although I was told they're now in receivership..quel surprise!

Looking for a replacement at the moment..

I have a De Dietrich washing machine which was working fine but unfortunately the machine broke down which I thought would be fine as we have breakdown cover. It has now been 14 weeks waiting for parts and the manufacturer has still not agreed to replace the machine so it could be another 14 weeks who knows De Dietrich certainly don’t. Never buy a De Dietrich appliance. Mr Ewins

J'ai une très mauvaise expérience avec DE DIETRICH pour la pose d'une pompe à chaleur AIR/EAU de modèle Alezio Evolution AWHP 16 MR-4/EV200.La stratégie marketing est basée sur une vaste escroquerie=l'entreprise TROMPE LE CONSOMMATEUR en promettant des économies de 30 à 70% sur la facture énergétique.De nombreux clients ont ainsi été abusés avec en plus la complicité de l'Etat qui finance avec le PTZ et qui octroie des crédits d'impôt.Je vais devoir rebrancher ma vieille chaudière à gaz!!!
La PAC c'est une grosse arnaque sauf si vous habitez en Martinique!!!

I am an independent appliance and kitchen retailer and I have worked with Bosch, Neff, Siemens and Miele as well as De Dietrich. The owners and distributors of De Dietrich have been the best to work with by far, the recent new ownership and huge investment into their products have produced something different to the market and we have been very impressed as have our customers. There were problems in the past with poor service support but new service contracts have been arranged and parts for the new appliances are fully available, also we expect much better reliability.
It's useful to know as a consumer that De Dietrich invented the induction hob and the pyrolytic oven cleaning system and have always been pioneers in the industry. We also receive more repeat custom from De Dietrich customers loyal to the brand than of any other manufacturer by far.

I have owned a de detrich double oven for 8 years. In that time I have had to replace 4 fans at a cost of approximately £90 each excluding fitting. Two elements and I've lost count of the number of bulbs, also expensive due to temperature requirements. These usually burn out a few weeks after using the pyrolitic cleaning function. Lots of fancy gadgets which were never used. The most expensive unreliable device I've ever owned. I also have a de detrich induction hob which frequently cuts out when using all 4 plates. Both item's were installed correctly by professionals. Meile neff or bosh are far superior.

I have a pyrolitic oven *DOP450 and the back panel keeps falling off owing to corroded screws. Dedietrich do not carry these screws as spare parts and I'm unable to use the pyrolitic function for fear of my oven burning if I use a normal steel screw. No one at Dedietrich Australia could offer me a solution, short story, it's my problem.
I had a ceramic hob too. The two back elements have failed and again, no spare parts. Glad to say bye bye to Dedietrich, I have replaced it with a more reputable brand.

Buy something else.. Bought a new dishwasher, it doesn't clean dishes, it doesn't dry dishes, leaves stains, door has to be fully open or fully closed, no signal when dishes are ready. It is only safe to run it if the whole building of 34 floors are fully evacuated considering it sounds like a Boeing 747 taking off. I have always had Miele and Siemens in the past and will continue with these two brands when I can find someone to pick this piece of garbage up.

We bought a Dedietrich oven three years ago from John Lewis. It had a five year parts and labour guarantee. John Lewis now say they can't repair it. The fan setting doesn't work at all in the oven. ( I used this all of the time.) All we have been offered is the money back for part of the warranty. £200! This on an oven that cost over £1000! I wouldn't touch either John Lewis or Dedietrich now for appliances! Both diabolical service.

I have a de Detrich oven (as well as 6 other of their products) in a kitchen that was fitted 21 months ago. Since the company went into liquidation it had been taken over by another company who are just not interested. My oven needs a new circuit board and guess what they do not make this spare any more. They still sell the oven as it is a current model so any one buying one who has problems when the 2 year warranty expires will not be able to have it fixed, I now have to buy a new oven which will not fit in with my kitchen as no way will I buy another of their products. PLEASE DO NOT BUY ANY OF THEIR PRODUCTS

The door fell off our steam oven shattering glass across the floor. That was dangerous enough. Four months, and literally dozens of phone calls and emails later, and we cannot even get the Australian distributor to give us a plan for how to replace the door. I have never encountered such poor customer service from a multinational company which relies so heavily on its brand - it is truly astounding from a business which purports to supply high end products. Never buy De Dietrich.

I have have a induction hob and a extractor both have stopped working within 4 years. Out of warranty :(, a single call out is £200 to repair with parts.
For such a premium product this is bad quality control.