Detectico レビュー 

Detectico からの回答

2025年1月19日

Estimado Javier:

Gracias por comunicarse con nosotros.

Entendemos sus inquietudes y nos gustaría aclarar que, como podemos ver en nuestros registros, ya se emitió el reembolso de su pedido. Si necesita más detalles o tiene inquietudes adicionales, no dude en responder a nuestra correspondencia anterior o compartir sus preguntas aquí.

Nos comprometemos a abordar sus inquietudes y garantizar una resolución clara.
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Dear Javier,

Thank you for reaching out to us.

We understand your concerns and would like to clarify that, as we can see in our records, the refund has already been issued to your order. If you need further details or have additional concerns, please feel free to reply to our previous correspondence or share your questions here.

We are committed to addressing your concerns and ensuring a clear resolution.

Detectico からの回答

2025年1月19日

Dear Customer,

We deeply empathize with your situation, and we are truly sorry for the distress this has caused you during such a critical time.

Please note that our service requires the recipient to interact with a link sent to their device for location tracking. If you encountered issues or were redirected to another service, it may not be directly related to us.

To assist you further, could you please provide the email address associated with your subscription? This will help us review your case and clarify any charges or services related to your account.

We are here to help and will do our best to address your concerns promptly.

Detectico からの回答

2025年1月19日

Dear Ayomi,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced.

To assist you further and locate your case in our system, could you please provide us with the email address associated with your account? This will help us review your case in detail and ensure we address your concerns promptly.

We look forward to your response so we can resolve this matter for you as soon as possible.

Detectico からの回答

2024年12月30日

Beste Ron,

Het spijt ons om te horen over uw zorgen. De eerste betaling is voor een proefperiode en aanvullende services of abonnementen worden duidelijk beschreven tijdens het aanmeldingsproces. We streven naar transparantie en het spijt ons als dit op dat moment niet duidelijk voor u was.

Als u denkt dat er een misverstand of probleem is geweest, deel dan het e-mailadres dat aan uw account is gekoppeld. We zullen uw zaak graag beoordelen en u verder helpen.

We streven ernaar om alle zorgen op te lossen en al onze klanten te ondersteunen.
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Dear Ron,

We’re sorry to hear about your concerns. The initial payment is for a trial period, and additional services or subscriptions are clearly detailed during the sign-up process. We aim to ensure transparency, and we regret if this was not clear to you at the time.

If you believe there has been any misunderstanding or issue, please share the email address associated with your account, and we’ll be happy to review your case and assist further.

We are committed to resolving any concerns and providing support to all our customers.

Detectico からの回答

2024年12月30日

Dear Adrian,

We are sorry to hear about your experience. Please note that the initial payment of £0.71 was for a 24-hour trial period, as stated during the sign-up process. The subsequent charge of £39.99 was for the extra services you could add.

We encourage you to provide the email address associated with your account so we can review your case in detail and ensure all appropriate steps are taken. If you have already unsubscribed, no further charges will occur.

We are not a scam, and our team is here to assist you. Please contact us at your earliest convenience so we can resolve this matter promptly.

Best regards,

Detectico からの回答

2024年12月26日

Dear Mariam,

Thank you for sharing your feedback. We deeply regret the inconvenience you experienced. Upon reviewing your case, we can confirm that the full refund of $49.80 has already been issued to your account.

If you have any further concerns or require additional assistance, please don’t hesitate to reach out to our customer support team, and we’ll be happy to help.

We appreciate your patience and understanding.

Detectico からの回答

2024年12月26日

Dear Arie,

Thank you for sharing your concerns. We’re sorry to hear that our service did not meet your expectations. Regarding the subscription period, please note that our annual plans typically account for 10 months of service at a discounted rate, as outlined in the terms during purchase.

If you have any questions or require further clarification, please provide the email address linked to your account so we can assist you in resolving this matter.

We appreciate your feedback and are committed to improving our services.

Detectico からの回答

2024年12月26日

Caro Antonio, grazie per la tua recensione!

Come possiamo vedere, il nostro Customer Care Manager ti ha già contattato con una soluzione al tuo problema.

Controlla la tua e-mail.

Grazie per la comprensione e la collaborazione.
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Dear Antonio, thank you for your review!

As we can see, our Customer Care Manager has already contacted you with a solution to your problem.

Please check your email.

Thank you for your understanding and cooperation.

Detectico からの回答

2024年12月26日

Dear Billy,

We appreciate your feedback and regret any confusion caused during your experience with our service. The initial €1 payment is for a trial period, and additional services are optional. Users are informed about the charges before proceeding, and no further charges are applied without confirmation.

If you believe there has been an issue or misunderstanding, please share the email address associated with your account so we can investigate and assist you further.

Thank you for giving us the opportunity to address your concerns.

Detectico からの回答

2024年12月26日

Chère Leonora,

Nous comprenons vos inquiétudes et nous excusons sincèrement pour la gêne occasionnée. Notre service fonctionne selon des conditions transparentes et les frais ne sont appliqués qu'une fois que les utilisateurs les ont acceptés lors du processus d'inscription.

Pour vous aider davantage, veuillez fournir l'adresse e-mail associée à votre compte afin que nous puissions examiner votre cas en profondeur. Notre objectif est de répondre rapidement à vos préoccupations et de clarifier les frais.

Merci de nous avoir contactés.
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Dear Leonora,

We understand your concerns and sincerely apologize for any inconvenience caused. Our service operates with transparent terms, and charges are only applied after users agree to them during the registration process.

To assist you further, please provide the email address associated with your account so we can investigate your case thoroughly. Our aim is to address your concerns promptly and provide clarity regarding the charges.

Thank you for reaching out to us.

Detectico からの回答

2024年12月26日

Dear Raji,

We’re sorry to hear about your experience and we understand your frustration. Our service is designed to help customers locate their devices, and the subscription terms are outlined during the registration process, including the trial and subsequent charges if the subscription is not canceled within the trial period.

To resolve this matter, please provide the email address associated with your account so we can investigate further and address your concerns. Our goal is to assist you and ensure transparency in our processes.

Thank you for bringing this to our attention.

Detectico からの回答

2024年12月19日

Caro Marco,

Siamo spiacenti di apprendere della tua esperienza e comprendiamo la tua frustrazione. Tuttavia, vogliamo assicurarti che non siamo un'azienda fraudolenta. Tutti gli addebiti sulla nostra piattaforma sono trasparenti e dettagliati nei termini e nelle condizioni concordati durante la procedura di registrazione.

Se hai riscontrato problemi con il nostro servizio o con gli addebiti, ti chiediamo gentilmente di condividere l'indirizzo e-mail collegato al tuo account in modo che possiamo individuare la tua transazione e assisterti ulteriormente. Il nostro obiettivo è risolvere tempestivamente ed equamente qualsiasi problema tu abbia.

Apprezziamo il tuo feedback e ci impegniamo a migliorare i nostri servizi. Non esitare a contattarci direttamente per ricevere supporto.
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Dear Marco,

We are sorry to hear about your experience and understand your frustration. However, we want to assure you that we are not a fraudulent company. All charges on our platform are transparent and detailed in the terms and conditions agreed upon during the sign-up process.

If you encountered any issues with our service or charges, we kindly ask you to share the email address linked to your account so we can locate your transaction and assist you further. Our goal is to resolve any concerns you have promptly and fairly.

We value your feedback and are committed to improving our services. Please don’t hesitate to reach out to us directly for support.

Detectico からの回答

2024年12月19日

Caro Marco,

Siamo spiacenti di apprendere della tua esperienza e comprendiamo la tua frustrazione. Tuttavia, vogliamo assicurarti che non siamo un'azienda fraudolenta. Tutti gli addebiti sulla nostra piattaforma sono trasparenti e dettagliati nei termini e nelle condizioni concordati durante la procedura di registrazione.

Se hai riscontrato problemi con il nostro servizio o con gli addebiti, ti chiediamo gentilmente di condividere l'indirizzo e-mail collegato al tuo account in modo che possiamo individuare la tua transazione e assisterti ulteriormente. Il nostro obiettivo è risolvere tempestivamente ed equamente qualsiasi problema tu abbia.

Apprezziamo il tuo feedback e ci impegniamo a migliorare i nostri servizi. Non esitare a contattarci direttamente per ricevere supporto.
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Dear Marco,

We are sorry to hear about your experience and understand your frustration. However, we want to assure you that we are not a fraudulent company. All charges on our platform are transparent and detailed in the terms and conditions agreed upon during the sign-up process.

If you encountered any issues with our service or charges, we kindly ask you to share the email address linked to your account so we can locate your transaction and assist you further. Our goal is to resolve any concerns you have promptly and fairly.

We value your feedback and are committed to improving our services. Please don’t hesitate to reach out to us directly for support.

Detectico からの回答

2024年12月19日

Dear Kliff,

Thank you for reaching out to us. We understand your concerns and are here to assist. Based on your description, it seems there may have been charges from another service, such as Brainfield, which is unrelated to our platform.

Please provide us with the email address linked to your account so we can verify the charges and confirm any refunds already processed on our end. If the additional charges are from another service, we recommend contacting their customer support for assistance.

We appreciate your patience and will do our best to help resolve this matter.

Detectico からの回答

2024年12月19日

Dear Matthew,
Thank you for reaching out and sharing your concerns. We assure you that all charges are intended to be fully transparent, and we are here to help resolve any misunderstandings. If you could provide the email address linked to your account, we would be glad to investigate your case and clarify any unexpected charges. Please reach out to our support team so we can assist further.

Detectico からの回答

2024年12月19日

Estimada María:

Gracias por contactarnos. Lamentamos el inconveniente que ha experimentado. Indíquenos la dirección de correo electrónico que utilizó para suscribirse para que podamos localizar su cuenta y revisar los detalles de su suscripción. Una vez que tengamos esta información, haremos todo lo posible para ayudarle con su problema.

Agradecemos su paciencia y esperamos poder resolver este problema.
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Dear Maria,

Thank you for reaching out. We're sorry to hear about the inconvenience you've experienced. Please provide us with the email address you used to subscribe so we can locate your account and review the details of your subscription. Once we have this information, we'll do our best to assist you with your concern.

We appreciate your patience and look forward to resolving this matter for you.

Detectico からの回答

2024年12月19日

Dear Will,

We assure you that we are not a scam, and we operate transparently within the terms and conditions clearly outlined on our website. Charges are only made based on the subscription plan chosen during the sign-up process. If you believe you were charged incorrectly or need assistance with cancellation, please contact our support team with the email address associated with your account, and we will gladly help resolve the issue.

We are committed to providing a fair and effective service and addressing any concerns promptly.

Detectico からの回答

2024年12月5日

Dear Stephen, our Customer Care Manager has already contacted you with a solution to your problem. Please check your email. Thank you for your understanding and cooperation.