deVOL Kitchens レビュー 

Wonderful Customer Service & Quality Products - Scarlett was wonderful to work with!

My husband and I purchased a tap from DeVol and we absolutely love it! Unfortunately, when we went to install the tap, our window sill was too close to properly function the turn knobs on the tap. Secondly, by the time we were ready to take a look at the faucet in place, we had exceeded our 28 days return window.

I had been in contact with Scarlett prior to this discovery regarding product specific questions and she was more than helpful. I reached out to Scarlett recently regarding our new found dilemma. She was more than understanding and very timely in her responses. She was also a great source to allow me to bounce some ideas off of her on how we could proceed forward, while still continuing to utilize and display a beautiful DeVol tap. We were able to come up with a solution that allowed us to exchange the previously purchased, unused ionian tap for the curved leg tap, despite us being outside of the 28 day return policy. My husband and I both are very grateful for Scarlett's help and DeVol's quality of products!

We are thrilled with the overall experience of working with deVOL to build our custom kitchen - even from across the pond in the United States. From start to finish, the process was outstanding! We appreciated the time for design & planning from their NYC office and creative attention they gave us all while being extremely kind and communicative. The organization and logistics of shipping from the UK team was also impressive and once unwrapped and assembled the design and quality of materials outstanding! deVOL's obsession with timeless detail is what drew us in as clients and we are forever fans of everything they do. We not only purchased our complete kitchen and island but also two sinks, two sink tap/faucet sets, all lighting, switches, stools, chairs & many other accessories - all wonderful and unique! Thank you team deVOL for inspiring us and creating a room we will forever cherish. - The Baer Family (Lewes, DE)

Products are of 10/10 quality and their kind and lovely employees are knowledgeable and very forthcoming! Can recommend it through and through - even for international customers like us.

This is a revised review, based on deVOL taking steps to remedy issues I originally encountered. My original review featured a 1-star rating, due to how poorly the customer service team originally handled the issues with the order. My original review involved failures on deVOL’s internal communication between their customer service and workshop teams, as stemmed from problems with their procurement process from Perrin & Rowe, failures to adequately conveying timeline issues to the customer and working out solutions to these problems in a timely fashion. These issues were compounded by the deVOL workshop team “not being forthcoming with information” to the customer service team. I have been told that they are looking to fix the communication problems in future.

I am thankful to Scarlett for providing a discount and sorting out a more immediate fix for providing me with the item I ordered, and I welcome the apologies provided for the handling of said order issues. My review is now 3 stars, taking into account the issues of the original review and the steps deVOL took to later remedy the issues.

Ordering aged brass taps For my existing kitchen I was delighted and impressed by the stunning quality of their products . Luxurious and very well priced..They arrived in time ,beautifully packaged and nothing was too much trouble when asking the team questions and advice.

I just wanted to say How impressed and incredibly delighted in your customer services team

Especially Cara , who was an absolute diamond in handling a situation I was getting quite stressy about!

In all aspects of the purchase, and information and knowledge of her company procedures and goods ,she was always extra helpful and I would take great delight in recommending Devol, accessories, and of course your stunning kitchens ,for the service given alone !

Having worked for many Years in Liberty and Fortnum's, she reminded me of that old school expertise of service that was essential in luxury goods , sadly which I find lacking nowadays.

Treasure her Devol..she's a golden asset!

Hope you have a good remaining Summer and hope to visit the Mill in Autumn to choose my dream kitchen .

Best Wishes

Janna Dawson

We worked with the designers and team at Devol to create a beautiful kitchen in our home in Southampton, NY. The team was able to shift in the middle of the project when our architectural drawings were found to be incorrect. We adjusted the space we had ordered and were able to see the kitchen through regardless of the speed bumps incurred. I highly recommend working with this company, their product and team are top notch!

We have now had a Devol kitchen for just over 5 years - I know this because our Perrin and Rowe sink taps malfunctioned and they were a couple of months out of their 5 year warranty. I immediately contacted DeVOL who explained the taps were now out of warranty but they would do their best to help. Liberty from DeVOL has been totally amazing organising replacement valves, a second set of replacement valves and eventually a complete tap replacement all for free and by express delivery. This has undoubtedly been the most outstanding customer care I have experienced from any retailer.

I should also say that 5 years on our Shaker kitchen still looks amazing and using it fills me with pleasure. I cannot thank DeVOL enough for their beautiful craftsmanship and fantastic customer support. I recommend this company without reservation.

Devol were fabulous throughout our kitchen renovation and beyond. They spent so much time with us, planning out the space and considering materials and fittings - we have no regrets at all. It’s some years on from when it was first installed (2019) and the quality and finish are still great. We have had one issue with the dummy drawer on the island but despite it being so long since our kitchen was installed they came out and repaired it - good as new now. I wouldn’t and don’t hesitate to recommend them.

Just installed the chrome kitchen faucet with Sprayer, looks great, however the sprayer leaks when water is shut off…trying to avoid taking the sprayer apart..disappointed based on price.

Annah and the entire team at Devol made the process of designing our kitchen in California a breeze. The communication was top notch and it’s amazing how a few zoom calls and digital drawings brought our dream Sebastián Cox kitchen to life. I can’t imagine a better way to set the tone in our cabin. Our contractor and subs were blown away and inspired by the craftsmanship and packaging of these cabinets. Everything arrived in perfect condition despite the long journey. Thank you Devol! How lucky to have a little touch of England in Tahoe.

As expected having watched
‘For the Love of Kitchens’ DeVol made and fitted an absolutely stunning kitchen. The attention to detail by our project manager Edward was really impressive and our fitters Jose and Emil were true craftsmen. Thank you for creating such a beautiful room.

Despite our kitchen project and budget being small, compared to other work I’ve seen DeVol carry out, I was still treated with such care and attention. Lucy the designer understood immediately what the brief was and she ensured it didn’t go over budget. Helped us make the decisions on accessories which I needed. Steve visited the house to check the dimensions etc which ensured there were no surprises on the day and was a great support. Chelsea communicated regularly to ensure smooth fitting on the day. The fitters were a dream team and cleared up after! We are thrilled with the end result. Better than I’d have imagined. DeVol team were efficient and easy to deal with. Highly recommend!

Hardware is not the quality you expect!

I purchased a selection of handles, knobs and rails from DeVOL and was really disappointed with the quality of the products. A number of products broke during installation and DeVOLs advice was to use a slower screwdriver...

We had our first deVOL kitchen three years ago when we first moved to the Cotswolds. The whole experience was delightful, which is not normally a word you would use when renovating a home.

Since then, we have excitedly started a new project. Playing with a mixture of deVOL kitchens. We designed a Shaker kitchen in mushroom with a stunning black haberdashery copper topped island. We also added a complimentary pantry/bootroom in princelet pink and black granite worktop with ogree edging. That flows beautifully into our barn where we have added another kitchen / bar area with a lovely mixture of shaker and haberdashery cabinets and a showpiece brass sink again with black granite worktops.
We are over the moon with them. The design, installation, and project management has been spot on and helped ensure everything ran smoothly. We adore the
true craftsmanship and origin of materials that are impeccable. Another project is on the horizon and we will continue to fully recommend and use deVOL as we are so pleased with everything.

I have always loved DeVOL kitchens but thought price wise they were out of reach. Having already chosen a local bespoke kitchen company we stumbled across the TV series and immediately knew nothing else would do. From first contact we were impressed by the professionalism, knowledge and efficiency of all those we spoke to and received information in a very timely manner. Lucy our Designer, made us feel very comfortable and confident we’d made the right choice. She was extremely knowledgeable, listening to our requirements and offering solutions and advice. We were absolutely thrilled with the scheme presented to us. Abdul our PM, guided us through the process, keeping us informed of timescales and was always available to talk if we had any concerns or queries. We knew exactly what to expect and when. Finally, using deVOL to fit the kitchen was absolutely the best decision. The fitters were amazing. They were courteous, polite, professional and extremely efficient. They brought our dream kitchen to reality and were a joy to have in our home. We were both fully immersed in the deVOL experience and it exceeded all our expectations from start to finish. I don’t often praise myself but choosing deVOL was the best decision I’ve ever made…..just sorry it’s all over!! Thank you to everyone involved.

Excellent designs from Lucy Bedford (and lots of patience as we asked for a number of different drafts)
Great project management from Koen Usher.
Beautiful showrooms to visit.
Clear pricing and measurements on website - no smoke and mirrors (which is all too commonplace when dealing with many other kitchen suppliers)
Excellent quality cupboards and hardware
Kitchen was fitted on time by experienced joiners who made the process stress free and collaborative.
We will be back!

From design to delivery at our doorstep in Belgium : one word : impeccable. Simple cabinets - beautifully made is an absolute UNDERSTATEMENT. They are gorgeous, unseen in my country. Great quality - incredible attention to detail. Wonderful colors.
A dream come true.

Sometimes when you read reviews, and they are exceptional, you naturally think they've been written by a friend of the firm. I have just read a couple of the deVOL reviews, they are extremely positive, and I agree with every word. Their product is. without doubt, excellent quality, but the ancillary stuff, the stuff we call customer service is outstanding and it makes the whole experience an absolute pleasure. Well done deVOL - great product, great business!

The products speak for themselves. They are absolutely divine in every sense. Add to that the people! The customer service, the expertise, the time taken to explain and support buying decisions is impeccable. Such a lovely brand. Incredible Team. FIRST CLASS DEVOL!

Hannah and the whole deVOL team were wonderful to work with and came up with designs that creatively and practically used our whole kitchen space. Her client service was superb and she worked with us to achieve the ultimate design we wanted even within our relatively modest budget. I would highly recommend deVOL.